酒店回复: Estimado huésped,Gracias por compartir sus comentarios tras su estancia en el Red Roof Inn St. Louis - Troy, IL. Lamento que su estancia no haya cumplido con sus expectativas debido al estado de la puerta. He investigado su reserva y he verificado que el depósito de seguridad de $100 se reembolsó a su tarjeta registrada el 19 de agosto de 2025 a las 15:39.Es importante tener en cuenta que los fondos pueden tardar hasta 10 días hábiles en aparecer en su estado de cuenta. Por favor, vuelva a consultarnos después de un tiempo razonable e informe a Red Roof si tiene alguna inquietud. Espero que nos dé la oportunidad de brindarle una mejor experiencia en el futuro.Atentamente,YnnaGerencia de Red RoofEspecialista en RediResponse
3.0分
其他
原文
翻译提供方：Google
位于市中心，提供停车位、无线网络和早餐
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酒店回复: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn. We appreciate your review highlighting our central location, parking facilities, Wi-Fi, and breakfast offerings. We appreciate you taking the time to note these aspects of your stay.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. We hope to continue to provide great experiences for you. Thank you for choosing Red Roof and we look forward to seeing you in your future travels. Sincerely,JonainaRed Roof ManagementRediResponse Specialist
酒店回复: Hello Yasuyuki, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN & SUITES DETROIT-MELVINDALE/ DEARBORN. It’s great to see you enjoyed your stay, resulting in a 4/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. You highlighted our front desk staff was nice and kind, your room was clean and there were supermarkets in close proximity. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
3.0分
情侣出游
原文
翻译提供方：Google
非常感谢那位正在学习日语、热爱动漫的男工作人员。
谢谢。
2.0分
其他
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Great bed: clean and comfortable. However property feels very tired (e.g carpets in communal spaces stained), pool out of order and breakfast had run out of milk and all served on/with disposable plates/cutlery. If you need a basic stop go ahead and do it - but only if cheap, and measure your expectations.
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酒店回复: Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Red Roof PLUS+ Jamaica, NY - JFK Airport. I am pleased to read that your bed was clean, comfortable and all other kind remarks you highlighted. Nevertheless, I am saddened to read that your stay fell short due to the condition of the carpets you described, the faulty pool you reported and all other concerns you mentioned. Feedback from our guests is always welcomed at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans permits.Sincerely,VeroniqueRed Roof Management RediResponse Specialist
1.0分
其他
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Very dirty hotel.
This hotel was disgusting. There was trash in the hallways. The hallways and stairwells were very dirty with carpet that looked like it had not been cleaned in years. There were knats all in the room and the pillows were stinky and looked like the quality of a dollar store, not a hotel.
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酒店回复: Dear Valued Guest, We appreciate you sharing your feedback following your stay at the Red Roof Inn & Suites Detroit-Melvindale/ Dearborn. I was saddened to read that your stay fell short of your expectations due to the state of the property and the insect you mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that I have notified the property of your comments to ensure everything is as it should be. At Red Roof, we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof in the future.Sincerely,YnnaRed Roof ManagementRediResponse Specialist
1.0分
商务出差
Hallways smelled and were filthy. The pool water was murky and foggy and not clean . I checked in and checked right back out 30 minutes later.
房间里有很多蟑螂，没有手机充电设施，地毯很脏，冰箱噪音很大，影响睡眠，早餐也不好吃。
我非常喜欢免费早餐。房间很棒，干净整洁，所有必需的设施一应俱全（微波炉、迷你冰箱、熨斗、吹风机）。房间空间足够，床也非常舒服。
我被安排在一个房间里，楼下有好几个孩子和两只狗。我在这里住了两晚，几乎没睡好。我上晚班，真是太方便了。第二天我跟前台说了，他们说会解决这个问题，但一直没解决。第二天我又跟其他人说了，他们根本不理我，一点帮助都没有。这是我住过的最差的一次，以后再也不会来了。哦，而且我在另一个地方预订的房间，我得付比第一次预订时更多的钱。我真心觉得我应该退还部分房费。我男朋友去找那个吵闹的客人谈话，结果没有找零。欧式早餐根本就不是普通人能吃的。
它们需要维修，有一扇门关不严，而且当你为每个房间存入 100 美元并退房时，他们不会退还给你。
位于市中心，提供停车位、无线网络和早餐
这是一个靠近底特律的安静地方。
房间很干净，浴缸很深，让人放松。前台的人也很友善和友善。有带着孩子的家庭在游泳池里玩耍，看起来气氛很好。
开车7-8分钟还有一家超市，所以没有问题。
非常感谢那位正在学习日语、热爱动漫的男工作人员。
谢谢。
Great bed: clean and comfortable. However property feels very tired (e.g carpets in communal spaces stained), pool out of order and breakfast had run out of milk and all served on/with disposable plates/cutlery. If you need a basic stop go ahead and do it - but only if cheap, and measure your expectations.
Very dirty hotel.
This hotel was disgusting. There was trash in the hallways. The hallways and stairwells were very dirty with carpet that looked like it had not been cleaned in years. There were knats all in the room and the pillows were stinky and looked like the quality of a dollar store, not a hotel.
Hallways smelled and were filthy. The pool water was murky and foggy and not clean . I checked in and checked right back out 30 minutes later.