酒店回复: Hello Ana,Agradecemos que haya compartido su experiencia con nosotros. Su comentario sobre las condiciones de limpieza y el mantenimiento es importante y será transmitido al equipo correspondiente para su revisión. Valoramos su opinión y esperamos que, en su próxima visita, pueda experimentar una mejora en estos aspectos. Gracias nuevamente por su tiempo y comentario.
3.0分
其他
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Food for breakfast was not hot, gravy was very watery and coifee was very weak. Had 2 rooms, #213 had no hot water the evening of the first day. Bath tub in #213 was not clean. Spent a fair amount of money for 2 rooms that were below avarage
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酒店回复: Hello Linda,Thank you for sharing your feedback regarding your recent stay. We appreciate your comments about the breakfast options and the condition of your room, as they will help us improve our services. We understand that these experiences did not meet your expectations and we take guest satisfaction seriously. Your insights are valuable to us and will be addressed with our team to ensure we continue to enhance our offerings in the future.
4.0分
其他
the room was clean and the office people were very nice. Breakfast was okay. we would stay there again.
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酒店回复: Hello Brenda,Thank you for sharing your experience! We're pleased to hear that you found your room clean and our staff friendly. Your feedback about the breakfast is appreciated, and we will certainly keep it in mind for future enhancements. We look forward to welcoming you back during your next visit!
1.0分
商务出差
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Upon arrival we were put in the top floor, 410, elevator did not work. We checked the bed for bugs and the mattress was nasty, major stains and just lots of dirt, 2 of the pillows had stains as well. The tub floor was nasty and a strange went coming off the step up to the toilet was hanging off, the room smelled bad as well. We were so tired and were only sleeping for a couple of hours so we just dealt with it but it was not worth the loss of my key cash. I took lots of pictures of all the issues. We got a jacuzzi suite and didn’t even use it since the rest of the stuff was gross and not sure if the tub or jets would be sanitary to use. Such a waste.
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酒店回复: Hello PAMELA,Thank you for sharing your experience following your stay. Your feedback is valuable and helps us understand the areas that need attention. We aim to provide a clean and comfortable environment for all our guests, and it’s clear we fell short in your case. We appreciate your detailed observations and encourage you to contact management directly to discuss your concerns further. Your insights will assist us in enhancing our services for future guests.
2.0分
其他
Room was clean. The bed was uncomfortable and on a metal platform so it squeaked all night. The breakfast was cold and terrible.
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酒店回复: Dear Guest,We appreciate you taking a moment to share your thoughts with us. It’s great to know you found the room clean, as we always aim to keep our spaces fresh and comfortable for our guests. We understand how important a good night’s rest and a satisfying breakfast are, and we’re sorry these didn’t meet your expectations. Your comments are truly helpful, and we’ll be looking into these concerns to ensure a more pleasant stay next time.
1.0分
其他
I have stayed at quality inn before but this was the dirtiest. Found sock on floor. Bathroom door was filthy with I don’t know what was on it. Bathtub dirty.
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酒店回复: Dear Guest,Thank you for sharing your experience with us. It’s great to know you found the room clean and our front desk team courteous. We understand the chilly weather might have kept you from enjoying the pool, but we’re happy to know you noticed it looked inviting. We hope your next visit gives you warmer days to enjoy all our amenities.
2.0分
其他
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Rooms are older. First room had someone already staying in it, second room was filthy the previous guests towels in the bathroom the floor was dirty, the bed clearly was not fresh. The clerk was embarrassed by both situations and quickly moved us to a much better room by comparison but the over all property was not clean at all.
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酒店回复: Hello Leslie,Thank you for sharing your feedback regarding your recent stay. We're glad to hear that our staff addressed your concerns promptly. Your comments about the cleanliness of the property and the condition of the rooms will be shared with the relevant teams for their review. We appreciate your insights as we continuously strive to enhance the guest experience and uphold our standards. Thank you again for your comments.
2.0分
其他
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The first thing was the floor wasn't clean. Then plugged my charger in and it would fall out, in not just 1 but every plug but 1. Then the elevators didnt work and the door was left open with no caution tape. I stepped in to use it and jarred my back with the 10 inch drop I didn't notice. The eggs for breakfast were terrible, I didn't know you could screw up eggs. I would not return.
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酒店回复: Hello Bennie,Thank you for sharing your feedback about your recent stay. We take cleanliness and maintenance seriously and will ensure your comments are relayed to the appropriate departments for future improvement. We're sorry to hear about your breakfast experience and appreciate your input. Your satisfaction is important to us, and we hope you'll consider trying us again in the future to experience the enhancements made based on guest feedback.
1.0分
家庭亲子
I told the desk clerk that I couldn’t do stairs he put me in a building with 8 steps to my floor! Motel 6 would have been better!!!!
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酒店回复: Dear Guest,We understand how frustrating it must have been to be placed in a room that didn’t match your needs, especially after clearly mentioning your concern about the stairs. That’s not the experience we want for our guests, and we truly regret that this was overlooked. We’ll be addressing this with our front desk team to make sure we’re more attentive and accommodating in similar situations. Your feedback really helps us do better moving forward.
这次的入住体验令人失望。我们被分配到的第一个房间竟然已经有人住了。不过前台员工很快就解决了这个问题，这一点我们很感谢。但第二个房间的体验也很糟糕。淋浴间的排水口有很大一团头发，马桶上也有头发。水槽旁的冰桶里还有包装纸和垃圾。整个房间看起来就没有彻底打扫干净，也没有为客人入住做好准备。而且有些灯泡也坏了。酒店外部的灯光非常亮，正好对着我们的窗户，即使拉上窗帘，光线还是会从缝隙中透进来，导致我们很难入睡。最让人困惑和打扰我们的是，晚上9点半和10点半左右，在我们已经睡着之后，还是之前那位前台员工敲了我们的门。第一次发生时，我还没来得及开门他就走了。第二次他敲门时我开了门，他却只是对我摆了摆手，示意他没什么事。感觉他们好像忘了把我们换到这个房间了，过来确认房间是否有人。无论如何，这都非常扰民，让我们的休息很不充分。早餐选择很少，也不好吃。
维护不善，普遍无人照管，垃圾堆积；维护不善
Food for breakfast was not hot, gravy was very watery and coifee was very weak. Had 2 rooms, #213 had no hot water the evening of the first day. Bath tub in #213 was not clean. Spent a fair amount of money for 2 rooms that were below avarage
the room was clean and the office people were very nice. Breakfast was okay. we would stay there again.
Upon arrival we were put in the top floor, 410, elevator did not work. We checked the bed for bugs and the mattress was nasty, major stains and just lots of dirt, 2 of the pillows had stains as well. The tub floor was nasty and a strange went coming off the step up to the toilet was hanging off, the room smelled bad as well. We were so tired and were only sleeping for a couple of hours so we just dealt with it but it was not worth the loss of my key cash. I took lots of pictures of all the issues. We got a jacuzzi suite and didn’t even use it since the rest of the stuff was gross and not sure if the tub or jets would be sanitary to use. Such a waste.
Room was clean. The bed was uncomfortable and on a metal platform so it squeaked all night. The breakfast was cold and terrible.
I have stayed at quality inn before but this was the dirtiest. Found sock on floor. Bathroom door was filthy with I don’t know what was on it. Bathtub dirty.
Rooms are older. First room had someone already staying in it, second room was filthy the previous guests towels in the bathroom the floor was dirty, the bed clearly was not fresh. The clerk was embarrassed by both situations and quickly moved us to a much better room by comparison but the over all property was not clean at all.
The first thing was the floor wasn't clean. Then plugged my charger in and it would fall out, in not just 1 but every plug but 1. Then the elevators didnt work and the door was left open with no caution tape. I stepped in to use it and jarred my back with the 10 inch drop I didn't notice. The eggs for breakfast were terrible, I didn't know you could screw up eggs. I would not return.
I told the desk clerk that I couldn’t do stairs he put me in a building with 8 steps to my floor! Motel 6 would have been better!!!!