酒店回复: Thank you for staying with us and taking the time to leave a review. I apologize for the Housekeeping error and have addressed this with the team. I am glad that the rest of your stay met your expectations. We hope to be of service to you on future visits to Milwaukee and that your fall season is off to a nice start.
酒店回复: Thank you for staying with us and taking the time to leave a review. I apologize for your experience at the hotel. We do hope to be of service to you on a future visit and provide you with a better overal stay.
酒店回复: Thank you for staying with us and leaving the detail review. I will certainly share the positive comments with the team. I apologize for not doing a better job of monitoring traffic in the stairwells. During evening and overnight hours we try and have the driver routinely check the stairwells for any "loud" traffic. I am glad to see you would stay with us again and we look forward to that opportunity.
5.0分
其他
原文
翻译提供方:Google
干净、舒适、安静
他们需要一个新的淋浴喷头,因为水压很弱,但我一定会再次入住这里。
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酒店回复: Thank you for staying with us and taking the time to leave a review. I apologize for the water pressure issue in your room and maintenance has resolved the issue. We look forward to taking care of you on future visits to Milwaukee and hope you enjoy the rest of your summer.
5.0分
情侣出游
原文
翻译提供方:Google
如果我们可以留下来吃早餐的话我们就会吃,因为我们看到他们把早餐摆出来,而且看起来非常美味。
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酒店回复: Thank you for staying with us and taking the time to leave a review. Hopefully on your next visit you will be able to stay for our "yummy" breakfast. Have a great day!
5.0分
情侣出游
原文
翻译提供方:Google
工作人员非常热情,房间准时准备好,而且非常干净。床很舒服,早餐很棒。下次还会住这里。
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酒店回复: Thank you for staying with us and taking the time to leave a nice review which I will share with the team. "Will stay there again" sums up our goal with service delivery. We look forward to taking care of you on future visits to Milwaukee and have a great day!
5.0分
情侣出游
The whole hotel was clean and well kept up. They had fall decorations throughout the hotel which made it feel homey.
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酒店回复: Thank you for staying with us and taking the time to leave a review. I will share the "clean and well kept up" comment with the team and glad to see you enjoyed the decorations. We hope to be of service to you on a future visit to Miwaukee and that your fall season is off to a great start.
2.0分
家庭亲子
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3 rooms were reserved and one was still dirty at check in. We needed that room because it was ajoining but was told that it wasn't there fault. Really the room was stated clean but we found it used and diry.
Then telling us housekeepers were gone but yiu could see one on 1st gloor. After 20 minutes of standing firm that i needed that room, a fontdesk agent finally did go clean it.
It wasn't my pronlem that the room was dirty but it was yiur job to accommodate my reservations. Hereing them in tha back office laughing about this situation was very unprofessional plus we seen the housekeeping supervisor leave from back office. The situation could of been handled by her just going to clean room 144.
Our stay after that was very nice.
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酒店回复: Thank you for staying with us and taking the time to leave a review. While we cannot guarantee rooms that are adjoining, I understand we checked you into a dirty room. And, subsequently, the staff did not handle the situation well. I apologize for the unprofessionalism of the team while getting the room cleaned. I am certainly glad to see that the rest of your stay was enjoyable and we hope to be of service to you on a future visit to Milwaukee.
5.0分
其他
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The experience at this Fairfield Inn has been excellent. It is very quiet as I never heard a door slam on my floor. And, the breakfast is exceptional with fresh cooked eggs and other items, as well as cereal and fruit. This will be my go-to hotel in Milwaukee.
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酒店回复: Thank you for staying with us and taking the time to leave a review. The statement "this will be go-to-hotel in Milwaukee" has been shared with the team as it sums up our service goal. We look forward to taking care of you on future visits to Milwaukee and that your fall season gets off to a great start.
好酒店,推荐。
入住很顺利,我们觉得房间有点小,要求升级到更大的房间,但他们无法安排我们入住,因为我们要住10天,说其他房间都订满了。第三天之后我们的房间还没打扫干净,于是我去前台询问,被告知我们的预订单上写着“不打扫”,我询问后很快就解决了。
广告宣传的房间根本无法使用。浴缸无法正常使用,把手脱落,浴缸排水管漏水。桌子底下留有奇怪的物品。
由于无法使用浴室淋浴和浴缸,以及没有提供广告宣传的房间,我要求退款。Travelocity 并没有追究他们的责任,酒店也不愿意退款。
我永远不会推荐这家酒店或这个第三方预订网站。我被告知积分会被重复使用,但最终却没有任何效果。我已提起小额索赔诉讼。
这家酒店环境不错,附近有小型小吃区,生活必需品齐全。房间干净整洁,电器也运行良好。唯一不足的是,我预订的房间靠近楼梯,其他客人的青少年对其他人毫不在意,总是在楼梯上跺脚走来走去。或者,我预订了楼上的房间,也住着同样的青少年,我几乎整晚都能听到他们跺脚走上走去,甚至有几天我预订了一周的房间。总的来说,我对酒店的环境和设施非常满意,但千万别订靠楼梯的房间……
干净、舒适、安静
他们需要一个新的淋浴喷头,因为水压很弱,但我一定会再次入住这里。
如果我们可以留下来吃早餐的话我们就会吃,因为我们看到他们把早餐摆出来,而且看起来非常美味。
工作人员非常热情,房间准时准备好,而且非常干净。床很舒服,早餐很棒。下次还会住这里。
The whole hotel was clean and well kept up. They had fall decorations throughout the hotel which made it feel homey.
3 rooms were reserved and one was still dirty at check in. We needed that room because it was ajoining but was told that it wasn't there fault. Really the room was stated clean but we found it used and diry.
Then telling us housekeepers were gone but yiu could see one on 1st gloor. After 20 minutes of standing firm that i needed that room, a fontdesk agent finally did go clean it.
It wasn't my pronlem that the room was dirty but it was yiur job to accommodate my reservations. Hereing them in tha back office laughing about this situation was very unprofessional plus we seen the housekeeping supervisor leave from back office. The situation could of been handled by her just going to clean room 144.
Our stay after that was very nice.
The experience at this Fairfield Inn has been excellent. It is very quiet as I never heard a door slam on my floor. And, the breakfast is exceptional with fresh cooked eggs and other items, as well as cereal and fruit. This will be my go-to hotel in Milwaukee.