酒店回复: Dear Arvin0079,thank you for choosing the Holiday Inn Munich - City Centre and for sharing your impressions. We are pleased to read that our location connected to the S‑Bahn station provided convenient access via the underground passage, especially appreciated in colder weather.It is encouraging to know you found the rooms in line with European standards and appreciated the overall cleanliness. We are also glad the lobby facilities were useful during your stay.We note your comment regarding the pricing in the convenience store. As this outlet operates independently, pricing may differ, and we understand how value considerations are important. It is helpful that you highlighted the nearby supermarkets accessible from the passage for additional options.We appreciate your balanced feedback and the practical tips you have shared for fellow travellers. We would be pleased to welcome you back on a future visit to Munich, with our continued focus on delivering a consistent, high‑quality and comfortable stay.Best regards,pp Steffen C. Schmid - General Manager

酒店回复: Dear B‍u‍l‍a‍i‍m‍i‍e‍r‍z‍h‍u‍r‍o‍n‍g,thank you for sharing your impressions of your stay at the Holiday Inn Munich - City Centre. We are pleased to read that you found the hotel spacious and that you enjoyed the city view from your room, including the outlook towards the cathedral.We are sorry that the room did not meet your expectations in comparison with the lobby, and that the view from the other window was not to your liking. We also understand your disappointment regarding the parking charges. For clarity, the parking facilities beneath the hotel form part of a public underground garage, with tariffs determined by the garage’s operators and local authorities rather than by the hotel, and therefore outside of our influence.We appreciate your balanced feedback, which is valuable to us. We hope to have the opportunity to welcome you back, and we remain committed to providing a consistently high standard of service for our guests.Best regards,pp Steffen C. Schmid - General Manager

酒店回复: Dear Guest,thank you for taking the time to share your feedback following your stay at the Holiday Inn Munich - City Centre. We are sorry to read of your disappointment regarding drinking water in the room and regret the inconvenience this caused, especially in comparison with your other stays during the trip.In addition, should you require items such as a toothbrush or slippers, these are also provided free of charge by our reception team. We appreciate you highlighting your expectations, as the comfort of our guests remains paramount to us.We hope to have the opportunity to welcome you back and provide a more satisfying experience. We remain committed to offering a consistently high standard of service to all our guests.Sincerely,pp Steffen C. Schmid - General Manager

酒店回复: Dear Yezi,thank you for sharing your impressions of your stay at the Holiday Inn Munich - City Centre. We are pleased to hear that you enjoyed our breakfast selection, including the noodle options, and that you found your stay comfortable with all the essentials provided.We understand that our standard rooms are compact, designed to be efficient and cosy, and we appreciate your feedback as we strive to enhance our guest experience. Your observations regarding the diverse mix of guests are noted.We hope to have the pleasure of welcoming you back, and we remain committed to providing a high-quality experience for all our guests.Best regards,pp Steffen C. Schmid - General Manager

酒店回复: Dear Niurouxiaowanzi,thank you for sharing your experience with us. We are sincerely sorry to read about the hygiene concerns you encountered, including the bathroom bin, the toothbrush cup, and the condition of the pillows. This falls short of the standards we aim to uphold at Holiday Inn Munich - City Centre, and we regret the disappointment this caused.We also acknowledge your comments regarding the décor. We strive to balance the historical character of our property with modern comfort, and we are continuously enhancing our rooms so they remain current, comfortable and reflective of our brand expectations. Your observations are valuable to us in this ongoing work.We hope you will consider giving us another opportunity to better demonstrate the quality and care we strive to provide to our guests.Best regards,pp Steffen C. Schmid - General Manager

酒店回复: Dear Guest,thank you for sharing your feedback regarding your stay at the Holiday Inn Munich - City Centre. We are sorry to read of your disappointment, particularly concerning the service, the sauna facilities and the view, and we regret any inconvenience you experienced.We deeply regret your experience and your remarks will be taken up with the relevant team members. For future visits, please note that items such as toothbrushes and slippers are available on request at our reception at no charge.We appreciate you bringing these points to our attention. We hope to have the opportunity to welcome you back and to provide the high-quality experience we aim to deliver for all our guests.Best regards,pp Steffen C. Schmid - General Manager

酒店回复: Dear Guest,thank you for sharing your positive experience at the Holiday Inn Munich - City Centre. We are pleased to know that you enjoyed our plentiful breakfast and found our location above Rosenheimer Platz subway station to be incredibly convenient for your needs.We are committed to ensuring our guests have the most comfortable and satisfying stay, and your feedback affirms the hard work we put in every day.We look forward to welcoming you back soon.Sincerely,pp Steffen C. Schmid - General Manager

酒店回复: Dear maggie2000s,thank you for sharing your feedback and for awarding the Holiday Inn Munich - City Centre a five-star rating. We are delighted to learn that our direct connection to public transport proved especially helpful during rainy weather, and that you found it easy to reach the city centre and nearby museums from our location. It is a pleasure to hear that you enjoyed the extensive breakfast selection, appreciated the efficiency of our front desk team, and made use of the gym and convenient luggage services.We are grateful for your generous endorsement, even noting the presence of tour groups, and we are pleased that your overall experience remained entirely positive.We would be honoured to welcome you back to the Holiday Inn Munich - City Centre. We remain committed to providing a consistently high-quality experience for all our guests.Best regards,pp Steffen C. Schmid - General Manager