酒店回复: We are deeply sorry the conversion has really not been easy on all the staff and the technical issues have been tough on everyone at the property level and we are doing our best. All the staff apologizes to all the people that had issues this week and hope that you will understand it is like being thrown in to a new job you never done before.
酒店回复: Contamos con políticas de hotel vigentes, pero algunos huéspedes creen que no se aplican a ellos. Ahora somos un DoubleTree by Hilton y tenemos mucho que ofrecer a nuestros huéspedes, además de estar bajo una nueva administración. Lamentamos profundamente que no haya quedado satisfecho con su primera estadía, pero tal vez su segunda estadía sea mucho mejor.
1.0分
其他
原文
翻译提供方：Google
办理入住的女士很棒。维修工名叫Alter，态度很差，而且非常不专业。
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酒店回复: We are sorry you had a bad experience here at our hotel, we are under new name and new management and hope you may give us another try in the future.
5.0分
家庭亲子
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We were skeptical at first due to the star rating, but we were only coming to Hilton Head for one night for a 5K. We ended up being pleasantly surprised.
The staff were very polite and professional. The room was nice and clean. We had a very restful night, mattress was quite comfortable surprisingly. And the welcome bag of complimentary water and cookies were a very nice touch! Would absolutely stay here again.
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酒店回复: Thank you so much Valerie for a great 10 stars and review and we are so happy you had a great stay and hope that you will visit us again soon.
5.0分
情侣出游
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Excellent condition, friendly staff, located a 5 min walk from the beach, surrounded by lots of dining and other activities. room was big, bed and pillows very comfortable. Shower was excellent. Room air conditioner a little noisy when compared to central systems but not bad. Overall a great place to stay. Will use whenever we go to Hilton Head
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酒店回复: Thank you, Jay, for the 10 stars and the great review and we are so happy that you had a great stay with us and enjoyed tot beaches, and all that Hilton head has to offer. We hope to see you again in the future.
房间很棒。步行即可到达所有商店、餐厅和海滩，非常方便。
办理入住时服务很好，员工也很友善。早餐不错。
装修，有异味
很棒的旅行
住宿体验不佳
我到的时候，他们正在培训一位新的前台人员，太棒了！办理入住花了15分钟，到了房间发现钥匙不能用，我们又回去楼下“修”了，钥匙还是不能用。他们用万能钥匙检查了——是锁的问题。他们又回去楼下待了30分钟，然后给我们换了房间。第二天，那个房间的钥匙也坏了。到了新房间——睡觉的时候，隔壁房间的闹钟从半夜响到早上7点——我告诉他们，他们花了一个小时才弄明白。之后，他们两天早上早餐都是饼干，没有肉汁。
我们入住期间，酒店一直在施工，但网站上没有说明。网站上的图片非常误导人。第一天晚上，火警响了三次。有一天，水管破裂导致停水，同一天晚些时候又没有热水。总之，非常失望。
房间里有昆虫、蚂蚁，下午班的接待人员根本没有帮助。 火警警报在半夜响起，他们让我们在凌晨 1 点带着小孩撤离，仅仅因为有人吸烟，他们就没有认真执行酒店政策
办理入住的女士很棒。维修工名叫Alter，态度很差，而且非常不专业。
We were skeptical at first due to the star rating, but we were only coming to Hilton Head for one night for a 5K. We ended up being pleasantly surprised.
The staff were very polite and professional. The room was nice and clean. We had a very restful night, mattress was quite comfortable surprisingly. And the welcome bag of complimentary water and cookies were a very nice touch! Would absolutely stay here again.
Excellent condition, friendly staff, located a 5 min walk from the beach, surrounded by lots of dining and other activities. room was big, bed and pillows very comfortable. Shower was excellent. Room air conditioner a little noisy when compared to central systems but not bad. Overall a great place to stay. Will use whenever we go to Hilton Head