Just so you know... as of Feb 25, they still do not have an airport shuttle. There are old reviews that mention one but sadly this was never changed after covid. A little disapointing sadly, so I had to get an uber each way. I hope this helps people making a decision in 2025
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酒店回复: Dear Guest, Thank you for your feedback and for sharing your experience. We apologize for any inconvenience caused by the lack of an airport shuttle. We understand how frustrating it can be when outdated information leads to unexpected expenses. Your input is valuable, and we’ll ensure this is clarified on all platforms to prevent confusion. We appreciate your understanding and hope to serve you better in the future. Sincerely, Hotel Manager
1.0分
家庭亲子
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One and done deal. Had a bad experience, called the manager she said the hotel owner offered me a free night I said no thank you. Apparently the owner didn't listen and gave me a free night, didn't give me any info on how to use it or anything. Guess that's useless then.
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酒店回复: Dear Guest, We sincerely apologize for the negative experience you had during your stay. It’s disappointing to hear that the free night offer wasn’t communicated clearly or properly explained. We understand your frustration, and we’ll address this with our team to ensure better communication in the future. Your feedback is valuable, and we hope you reconsider and give us another chance to provide a more positive experience. Sincerely, Hotel Manager
1.0分
商务出差
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HORRIBLE. Booked 2 rooms through *******. Showed up and they had given our rooms away so they put 4 of us in 1 room. THEY ONLY WANTED TO GIVE ME HALF CREDIT FOR THE ROOM THAT THEY GAVE AWAY. ******* credited the other half and said they have never experienced such horrible service. ABSOLUTE WORST. SKETCHY.
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酒店回复: Dear Guest, We're truly sorry for the negative experience you had during your stay. This is not the level of service we strive to provide, and we regret the inconvenience caused by the room mix-up. We apologize for the unsatisfactory resolution and understand your frustration. Your feedback will be addressed to prevent similar issues in the future. Thank you for bringing this to our attention. Sincerely, Hotel Manager
1.0分
独自旅行
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Most of the staff were great. However the facility was just short of skid row. The room was damp despite a drying agent under the air conditioner. I booked it because it was cheap, so I am to blame for the some of this. I should have done my due diligence and avoided this facility. It's worth notating that management contacted me only to give the party line and say what a great company they are. They "offer" breakfast, but do yourself a favor and go to the 7-11 across the street. I did not ask for anything, and I would not accept a free stay if it was offered. If you are in the Sandston area, you would do well to choose another hotel. Thank you.
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酒店回复: Dear Guest, Thank you for your recent stay at our hotel and giving us the feedback. I apologize for failing to meet your expectations. Your satisfaction is important to us and we will make improvements to ensure an exceptional experience next time. I hope that you will consider staying with us and offer us another chance to provide you with a superior experience. Sincerely, Hotel Manager.
5.0分
其他
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Best staff, Always helpful. Clean rooms. Awesome breakfast. Great location. It's awesome place to stay with family. Great atmosphere. Room beds are comfy and cool. Front desk is friendly and helpful.
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酒店回复: Dear Guest. Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that you had a satisfactory stay and your special appreciation for our staff and the breakfast. Your feedback will be shared with the team, who can help us to make a difference to ensure our valued guests needs and expectations in the future. You can surely expect an awesome stay next time also. Please do visit again. Sincerely, Hotel Manager
5.0分
其他
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Brenda and her staff are the friendliest, most accommodating team, and all around great people. Hotel is a bit worn around the edges but bed was so comfortable. Breakfast is a bit light on protein but they all go out of their way to take care of you. Minutes away from the airport so a great place to stay if you have to come in the day before.
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酒店回复: Dear Valued Guest, Thanks for letting us know how satisfied you are with our services and amenities. It is very encouraging to hear your perspective of our hotel and we feel proud that you have acknowledged our staff’s efforts to provide a nice experience. I am very happy to see that you liked the room features and location. We plan on adding more value to our services so that our guests receive the finest hospitality. I'm sure you'll recommend us to more of your friends and family. Thank you once again for your review and hope to see you again. Sincerely, Hotel Manager.
酒店周围环境啊，还可以交通方便，进门是洗手台也可以，干湿分离，早餐也不错，有鸡蛋，交通的话在里斯本机场旁边还是很方便的。
Just so you know... as of Feb 25, they still do not have an airport shuttle. There are old reviews that mention one but sadly this was never changed after covid. A little disapointing sadly, so I had to get an uber each way. I hope this helps people making a decision in 2025
One and done deal. Had a bad experience, called the manager she said the hotel owner offered me a free night I said no thank you. Apparently the owner didn't listen and gave me a free night, didn't give me any info on how to use it or anything. Guess that's useless then.
HORRIBLE. Booked 2 rooms through *******. Showed up and they had given our rooms away so they put 4 of us in 1 room. THEY ONLY WANTED TO GIVE ME HALF CREDIT FOR THE ROOM THAT THEY GAVE AWAY. ******* credited the other half and said they have never experienced such horrible service. ABSOLUTE WORST. SKETCHY.
Most of the staff were great. However the facility was just short of skid row. The room was damp despite a drying agent under the air conditioner. I booked it because it was cheap, so I am to blame for the some of this. I should have done my due diligence and avoided this facility. It's worth notating that management contacted me only to give the party line and say what a great company they are. They "offer" breakfast, but do yourself a favor and go to the 7-11 across the street. I did not ask for anything, and I would not accept a free stay if it was offered. If you are in the Sandston area, you would do well to choose another hotel. Thank you.
Best staff, Always helpful. Clean rooms. Awesome breakfast. Great location. It's awesome place to stay with family. Great atmosphere. Room beds are comfy and cool. Front desk is friendly and helpful.
Brenda and her staff are the friendliest, most accommodating team, and all around great people. Hotel is a bit worn around the edges but bed was so comfortable. Breakfast is a bit light on protein but they all go out of their way to take care of you. Minutes away from the airport so a great place to stay if you have to come in the day before.