The side door of the hotel was shattered. The hotel is run down. A vinyl couch was sitting outside along the wallby that broken door.It didn’t look very good.
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酒店回复: Dear Guest,Thank you for your feedback, and we sincerely apologise for the issues you encountered during your stay. The broken side door and the couch outside are certainly not the standards we aim to uphold, and we will address these concerns with the team immediately. Your comments are valuable, and we appreciate you bringing them to our attention. We hope to provide a much better experience during your next visit.
3.0分
情侣出游
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We saw two cockroaches but the room wasn't terrible for what I paid. Super hot Water. No bed bugs in that room. But no shampoo or conditioner, no ashtrays in the smoking room. U get what u pay for. It's definitely a tweaker location but if u lock your doors and go back and forth u are good.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear you were satisfied with the value, hot water, and cleanliness of your room. We’re sorry for the inconvenience regarding the missing amenities and will make sure our housekeeping team pays closer attention to these details. Your comments help us improve, and we appreciate you taking the time to share them.
1.0分
情侣出游
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Staff was friendly, entire place was sketchy. Sounded like person in the next room was using our bathroom it was so loud. Heard a drug deal happen.
When we woke up in the morning we had multiple bites all over our skin!
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酒店回复: Dear Guest,We are truly sorry to hear about your experience and the issues you encountered during your stay. What you described is completely unacceptable, and we take your concerns seriously. We will address these matters immediately with our team to ensure that such situations are prevented in the future. Your comfort and safety are our top priority, and we deeply regret that your stay was not up to standard. Thank you for bringing this to our attention.
1.0分
其他
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When i arrived the worker behind the counter ignored me for a moment then tokd me to wait a moment. He did nothing but stand there for a few minutes and waited for another person to come in and clock on and then he left. The new worker was quiet didnt talk and also made me wait a moment with out saying anything. Eventually after checking in we drive around the building to where our room was. While passing the side of the building, the side door looked smashed by bullet holes. Upon arriving to the door we would go into the building through, the handle was busted and the door was able to open without key. Unfortunately we had the room next to this door and it slammed all night long. Along with the neighbor upstairs running around til 5am nonstop, my family didnt get any sleep. Once we were all up and getting ready for the day, THERE WAS A COCAROACH NEXT TO OUR FOOD, ALIVE! We immediately booied a different hotel and packed everything up and went to the front desk to ask for a refund. I even have a photo of the bug! The same man from the night before was there, the 1st worker, and he was ver dismissive and had no feedback and was basically ignoring us as he stared at his computer screen. The front desk guy, #2, was clueless and didnt know what to do in the situation and kept looking at the man, #1, while #1 just kept looking at his computer. Eventually he said hotels com needs to refund us to get our $ back.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback, and we sincerely apologise for the numerous issues you encountered during your stay. The experience you described, from the unhelpful check-in process to the safety and cleanliness concerns, is certainly not acceptable, and we understand your frustration. We will share your comments with the management team to ensure that these matters are addressed, including improving customer service, safety, and cleanliness standards. We deeply regret the inconvenience this caused and hope you allow us the opportunity to restore your trust in the future.
3.0分
其他
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Cockroaches on the wall stayed at property before never seen roaches. And they was a homeless lady outside the backdoor holding a cardboard sign there Metro security vehicles two of them drive by her didn't stop or ask her to leave the property
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酒店回复: Hi Johnny,Thank you for bringing these concerns to our attention. We sincerely apologize for the unwelcome experience during your recent stay. Cleanliness and guest safety are very important to us, and we take reports like this seriously. We will immediately investigate the pest issue and work with security to ensure the surroundings are properly monitored. Your feedback helps us improve, and we hope to provide you with a much better experience in the future.Jeremy Ward #Team6
前台服务态度友好
总的来说，在美国这个价格能住到这样的设施，算是可以接受的。
Wi-Fi太差了，一股难闻的气味，简直就像恐怖片里的场景。
服务很好，但是有蟑螂，淋浴间也很脏。
员工很有礼貌，而且非常乐于助人，解答了我所有的问题。
The side door of the hotel was shattered. The hotel is run down. A vinyl couch was sitting outside along the wallby that broken door.It didn’t look very good.
We saw two cockroaches but the room wasn't terrible for what I paid. Super hot Water. No bed bugs in that room. But no shampoo or conditioner, no ashtrays in the smoking room. U get what u pay for. It's definitely a tweaker location but if u lock your doors and go back and forth u are good.
Staff was friendly, entire place was sketchy. Sounded like person in the next room was using our bathroom it was so loud. Heard a drug deal happen.
When we woke up in the morning we had multiple bites all over our skin!
When i arrived the worker behind the counter ignored me for a moment then tokd me to wait a moment. He did nothing but stand there for a few minutes and waited for another person to come in and clock on and then he left. The new worker was quiet didnt talk and also made me wait a moment with out saying anything. Eventually after checking in we drive around the building to where our room was. While passing the side of the building, the side door looked smashed by bullet holes. Upon arriving to the door we would go into the building through, the handle was busted and the door was able to open without key. Unfortunately we had the room next to this door and it slammed all night long. Along with the neighbor upstairs running around til 5am nonstop, my family didnt get any sleep. Once we were all up and getting ready for the day, THERE WAS A COCAROACH NEXT TO OUR FOOD, ALIVE! We immediately booied a different hotel and packed everything up and went to the front desk to ask for a refund. I even have a photo of the bug! The same man from the night before was there, the 1st worker, and he was ver dismissive and had no feedback and was basically ignoring us as he stared at his computer screen. The front desk guy, #2, was clueless and didnt know what to do in the situation and kept looking at the man, #1, while #1 just kept looking at his computer. Eventually he said hotels com needs to refund us to get our $ back.
Cockroaches on the wall stayed at property before never seen roaches. And they was a homeless lady outside the backdoor holding a cardboard sign there Metro security vehicles two of them drive by her didn't stop or ask her to leave the property