David at the front desk was amazing and very helpful how ever the pictures on the app are not the same as what you get small rooms dirty beds no toilet paper we were not even in the same building as shown on line we were there for 30 min before checking out
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酒店回复: It is disheartening to see these comments, given that the rooms you booked are identical to the ones in the picture. Given that we do have multiple buildings, you are correct that one of the exterior pictures does show one of our three buildings, but the room configurations are completely different as they are part of a renovation that isn't even referred to in our packages or pricing. We believe in being honest with our guests, so to see some of these comments doesn't feel like the right thing to do. We do thank you for recognizing our front desk staff!
1.0分
情侣出游
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Hotel was dirty, old, and the main hotel was being renovated so they placed us in this side building, which had offices for the campus. Additionally, me and my partner reserved a bedroom with a king size bed but were given two twin beds instead...
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酒店回复: Thank you for the feedback. The building you stayed in is the only building we've had available for close to a year. While we do not currently guarantee bed type due to the limited number of king bedded rooms, you'll be happy to know that the other building will be exclusively king beds with a new modern boutique look. We hope to have you come back to visit.
3.0分
其他
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I was given an unclean room and had to switch rooms. TV reception not good. Frustrating as the World Series was on. The conference room was freezing cold even though it was warm outside. Coffee was lukewarm for the Continental breakfast. Bed was comfortable. Convenient to have hotel with Conference.
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酒店回复: We certainly appreciate the feedback and are looking into the comment about having to switch rooms, as that is never a fun thing to do. I've shared your comments with the team, so they are aware of the good (and not so good) things that occurred during your weekend with us. We are glad to hear that the beds were comfortable and that the location was convenient to the event!Hope to see you again soon!
5.0分
其他
Clean and serene
Front desk was friendly and hospitable. Room was clean and serene. View of the woods. Very safe area. Will come back again.
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酒店回复: We appreciate that you stayed with us when visiting your daughter. We love that you enjoyed the serenity of our location and the staff that served you. We look forward to welcoming you back!
2.0分
商务出差
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Difficult to get to. Unclear directions. Old rooms with old furniture and TV which barely worked. Old beds and barely any bed covers. AC was so loud. Very much underwhelming experience. Not worth the price per night!
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酒店回复: We agree that the location is hard to find if you use the address, which points to the CPP campus. While we are working on correcting that through the post office, we always let people know that Kellogg West Hotel gets you to our front door every single time. Regarding the value of our hotel, I am sorry that you felt that we weren't worth it. We rarely hear that as we are almost universally the best value in the area. As we wrap up a full renovation, I'd invite you to come back. We hope to have you back, because frankly we know you will love it!
1.0分
商务出差
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Disappointed
There was not any indication that the pool was under construction—including the front desk and hallways. The only way we found out is while trying to start our four nights of swimming for many reasons—the door was locked with a small sign that said ‘construction.’
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酒店回复: I am truly sorry that the kids were disappointed that the pool was unavailable, but it has been listed on the ******* site as being closed down through December 31 2025 to avoid this type of situation from happening. Posting at the front desk would not have really changed anything as we really try to head it off before arrival. I'd be happy to speak with you. Just call and ask for the General Manager.
5.0分
家庭亲子
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Friendly staff. Clean rooms. Right on campus. Love all the trees. As of now, the rooms are not the updated rooms and the pool & fitness center are closed for renovation.
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酒店回复: We are always grateful that you enjoy your stay!! The modern boutique rooms are around the corner, which will allow us an even better experience for you when you visit. Thank you again for recognizing the team! It is very much appreciated!
2.0分
其他
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Never got housekeeping even though I was told they serviced room daily AND i specifically requested it when they did not show up the first day. This MOTEL was so loud I didn’t get more than a couple hours the second night due to a large group on my floor with screaming, jumping kids and their music coming on at 4 am
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酒店回复: Appreciate you sharing your thoughts. Our Operations Manager is looking into who cleaned your room as you were here several nights, but also to determine if the Do not Disturb sign was on the door, and if so, until what time. I ask our team to be thorough, so want to ensure that we appreciate the feedback, as its one of the best ways for the team to grow in their personal and professional development. We hope that we can see you again!
价格合适。可以推荐。
环境、视野好又干净
另外饭店贩卖的啤酒很好喝
早餐的免费咖啡也非常好喝
Check in 柜台的人员态度亲切、期待下次有机会可以再去住宿
David at the front desk was amazing and very helpful how ever the pictures on the app are not the same as what you get small rooms dirty beds no toilet paper we were not even in the same building as shown on line we were there for 30 min before checking out
Hotel was dirty, old, and the main hotel was being renovated so they placed us in this side building, which had offices for the campus. Additionally, me and my partner reserved a bedroom with a king size bed but were given two twin beds instead...
I was given an unclean room and had to switch rooms. TV reception not good. Frustrating as the World Series was on. The conference room was freezing cold even though it was warm outside. Coffee was lukewarm for the Continental breakfast. Bed was comfortable. Convenient to have hotel with Conference.
Clean and serene
Front desk was friendly and hospitable. Room was clean and serene. View of the woods. Very safe area. Will come back again.
Difficult to get to. Unclear directions. Old rooms with old furniture and TV which barely worked. Old beds and barely any bed covers. AC was so loud. Very much underwhelming experience. Not worth the price per night!
Disappointed
There was not any indication that the pool was under construction—including the front desk and hallways. The only way we found out is while trying to start our four nights of swimming for many reasons—the door was locked with a small sign that said ‘construction.’
Friendly staff. Clean rooms. Right on campus. Love all the trees. As of now, the rooms are not the updated rooms and the pool & fitness center are closed for renovation.
Never got housekeeping even though I was told they serviced room daily AND i specifically requested it when they did not show up the first day. This MOTEL was so loud I didn’t get more than a couple hours the second night due to a large group on my floor with screaming, jumping kids and their music coming on at 4 am