酒店回复: Dear Guest,Thank you for your detailed feedback. We’re glad to hear that you enjoyed the size of the room, the brand reassurance, and aspects like the garden and breakfast croissants.We are truly sorry that so many things went wrong during your stay, including the room assignment, cleanliness, and breakfast service. This is far below our standards, and we are taking your comments seriously to ensure improvements are made.We would also like to emphasize that our team consists of colleagues from 28 different countries, including several Asian countries, and we take any suggestion of discrimination very seriously. There is absolutely no ****** at Novotel, and we are committed to providing all our guests with equal and respectful treatment.We appreciate your honest feedback, as it helps us improve, and we hope to have another opportunity in the future to provide you with the seamless and comfortable experience you truly deserve.Best regards,Julia P., Deputy Manager
酒店回复: Dear Rainbowheart,Thank you for your detailed feedback. We're glad to hear that you were satisfied with the cleanliness, surroundings, and service overall, and that you found the room and breakfast to be acceptable. We're sorry to learn about your experience with one of our team members — we take such comments seriously and will follow up to ensure all guests are treated with respect and professionalism. We appreciate your input and hope to have the opportunity to offer you an improved stay in the future.Best regards,Julia P., Deputy Manager
4.0分
高级双人床房
商务出差
帮客户朋友定的，商务出差住的酒店，没有反馈说不好，应该还行吧😝
如果OK，明年应该还是会定，因为没有亲自入住所以没法给出建议
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酒店回复: Thank you very much for your trust in booking our hotel for your client!We’re happy to hear that the stay went well and that there was no negative feedback.We look forward to welcoming you—or your clients—again next year!Kind regards, Julia P., Deputy Manager
房间非常好 带沙发床 带孩子出门的救星 睡觉太省心了 而且还有儿童玩的地方 前台有服务人员态度也很好 讲英语很方便
酒店距离苏黎世市区不远，打车几分钟就可到达。酒店房间宽敞，入住体验不错。美中不足的是再健身房丢失一件蓝色卫衣，最终也没有找到
房间挺好的 在欧洲也算大的酒店了 连锁的牌子让人放心 位置稍微有点偏僻但可以接受 总之硬件令人满意
但是！！入住的之前我们定了两间房 备注了要“ two rooms next to each other” 但是两间房只是在一层楼 离得相对比较远 而且更让人无语的是 其中一间房
根本都没收拾完就让我们入住了（如图）😅 我向前台反应这个问题 他给我的反馈是让人立刻收拾而不是给我们换一间房间 于是我强烈要求换房间 这才作罢 这个时候我问他我们的房间是否涵盖早餐 他说有一间房是涵盖的并且小朋友可以免费 到了第二天早晨早餐厅门口的员工却告诉我们我们没有早餐 我请问呢？？总之服务很差 可能多少有点歧视亚洲人吧呵呵 总体来说酒店除了这些个奇葩员工没有大问题 一楼还有一个花园里面有秋千 早餐的可颂很好吃！不介意服务态度的可以冲冲冲！易破防的避雷吧🥲
从主车站乘坐有轨电车10分钟即可到达酒店，车次很多也很方便。员工非常友好且勤奋。房间和卫生间都很干净，沙发可以变成床。早餐非常美味舒适，选择也很丰富。早餐时段餐厅人手明显不足，但员工们都非常勤奋和乐于助人——他们能迅速清理桌子、补充食物，甚至还会教顾客使用咖啡机。总的来说，这是一家非常不错的酒店，强烈推荐。
酒店周边设施便利，步行即可到达Puls 5展览商业区、电车4号线的科技园站以及Freitag旗舰店等。附近还有泰式餐厅和Coop超市。
如果身体状况允许，甚至可以步行到中央车站。乘坐电车10分钟内就能抵达苏黎世美术馆和老城区。
酒店设施一流，早餐也很丰盛可口。
很棒的酒店——地理位置很好，靠近电车和公交车站。非常干净，游泳池等设施也同样如此。前台员工办理入住时很友好。早餐食物种类丰富。
很棒的家庭房，交通也很便利。
前台那位高个子棕发男员工态度非常差。突然说我们预订时没有带孩子，我给他看了Trip.com的预订确认单（上面写明了带两名儿童），他却说他们的系统没有登记，是Trip.com的问题，然后让我先去那边坐着😡😡😡😡 后来确认预订没问题后，他也没道歉！！所以一开始入住体验很糟糕，但是房间的性价比还不错，有两个220V插座，给电子设备充电很方便。酒店很安静，这点也很好。停车场很大，热水充足，排水也很好，早餐也还行。酒店离林登霍夫也很近:)
酒店一般停车费还是可以的20元一天，位置不行，离市区很远，不过房间还是可以的有个沙发，早饭还行不过有个印度人态度很差服务不行
帮客户朋友定的，商务出差住的酒店，没有反馈说不好，应该还行吧😝
如果OK，明年应该还是会定，因为没有亲自入住所以没法给出建议