I couldn’t get any sleep kids running up and down the hallway. My room was clean but the bed spread was dirty.
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酒店回复: We're sorry for the hassle you experienced at our hotel. We ask that you give us another try in the future. Have a great day!
3.0分
家庭亲子
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Good: super friendly staff, very clean, loved the microwavable breakfast sandwiches, awesome Christmas decorations!
Not so good:
1. The room had no closet, no drawers, and no bathroom counter. Just a sink with thin edges, and one peg in the wall for hangers. It was tough to settle in for the whole week with such linited space options.
2. I dont know what in the world happened with my security deposit. I originally booked the stay with a card that expired between booking and arrival. When we arrived, I swiped my NEW card for the room charge, and swiped the NEW card again for the $100 deposit.
When we checked out, the attendant said the deposit refund wouldn't process and she didn't know why. I called around noon to try my wife's card. They said they couldn't take a card over the phone and i should call my bank. So i did, and my bank said they were running the old expired card's expiration date. Then I called the hotel, they said they couldn't change the expiration date over the phone.
But they shouldn't have needed to, because I swiped the NEW card to pay the $100 in the first place! The hotel manager said to call my bank again. So I did, and the bank gave me long instructions for how the hotel could send a fax/email to the bank to drop the $100 hold. I called the hotel again to relay these instructions, and the attendant said only the manager could do that and he just left for his 1 week vacation. One hour, five phone calls, no resolution.
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酒店回复: Good afternoon we looked into it you will have to contact your bank and let know that your card is saying decline when we are trying to return you deposit
5.0分
其他
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Rooms were clean, staff was great. Room was a great price for the quality. It was also located right beside a nice neighborhood. In Columbus GA, it was in a great location easy to access surrounding area.
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酒店回复: Roderick, thank you for taking the time to submit a review. The Microtel Inn & Suites strives to provide excellent customer service. We thank you for your kind words and look forward to seeing you again soon.
5.0分
其他
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Excellent hotel! Staff were so kind and helpful. Felt very safe and welcome. Rooms were clean and updated. Would stay again and recommend to others. Is only a 2 star hotel but deserves 5!
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酒店回复: Crystal, Thank you for taking the time out of your busy schedule to submit a review. The Microtel Inn & Suites strives to provide excellent customer service. We thank you for your kind words and look forward to seeing you again soon.
1.0分
商务出差
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Room was not ready at 3 like it says it would be several people waiting for their rooms. Had to cancel because I needed to get work done and needed space to do so.
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酒店回复: Brian, we appreciate the time you took to share your concerns, and we hope that you'll allow us to better serve you in the future.
5.0分
其他
Amazing and professional staff. Really enjoyed my stay. Close to I-85 for easy access anywhere in the city.
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酒店回复: Wendy,Thank you for taking the time to submit a review. The Microtel Inn & Suites strives to provide excellent customer service. We thank you for your kind words and look forward to seeing you again soon.
5.0分
其他
The staff was very helpful and courteous. The room was good and I had no issues with my stay.
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酒店回复: Mario, thank you so much for leaving a review of your stay. Microtel Inn & Suites strives to make sure each one of our guests feels welcomed and has a comfortable stay with us. We greatly appreciate your business and we look forward to seeing you again.
1.0分
家庭亲子
This hotel is disgusting, please please don’t go there. The rooms are old and nasty, the parking lot feels so unsafe.
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酒店回复: Kimberly,Thank you for taking the time to tell us about your experience at Microtel Inn & Suites by Wyndham Columbus North. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that your stay was not pleasant. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Microtel Inn and Suites by Wyndham, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.
不错的地方
接待员非常友好。酒店位于一个非常安静的区域，房间也很干净。这里也没有吵闹、聚会的邻居。以后我还会选择这里。
I couldn’t get any sleep kids running up and down the hallway. My room was clean but the bed spread was dirty.
Good: super friendly staff, very clean, loved the microwavable breakfast sandwiches, awesome Christmas decorations!
Not so good:
1. The room had no closet, no drawers, and no bathroom counter. Just a sink with thin edges, and one peg in the wall for hangers. It was tough to settle in for the whole week with such linited space options.
2. I dont know what in the world happened with my security deposit. I originally booked the stay with a card that expired between booking and arrival. When we arrived, I swiped my NEW card for the room charge, and swiped the NEW card again for the $100 deposit.
When we checked out, the attendant said the deposit refund wouldn't process and she didn't know why. I called around noon to try my wife's card. They said they couldn't take a card over the phone and i should call my bank. So i did, and my bank said they were running the old expired card's expiration date. Then I called the hotel, they said they couldn't change the expiration date over the phone.
But they shouldn't have needed to, because I swiped the NEW card to pay the $100 in the first place! The hotel manager said to call my bank again. So I did, and the bank gave me long instructions for how the hotel could send a fax/email to the bank to drop the $100 hold. I called the hotel again to relay these instructions, and the attendant said only the manager could do that and he just left for his 1 week vacation. One hour, five phone calls, no resolution.
Rooms were clean, staff was great. Room was a great price for the quality. It was also located right beside a nice neighborhood. In Columbus GA, it was in a great location easy to access surrounding area.
Excellent hotel! Staff were so kind and helpful. Felt very safe and welcome. Rooms were clean and updated. Would stay again and recommend to others. Is only a 2 star hotel but deserves 5!
Room was not ready at 3 like it says it would be several people waiting for their rooms. Had to cancel because I needed to get work done and needed space to do so.
Amazing and professional staff. Really enjoyed my stay. Close to I-85 for easy access anywhere in the city.
The staff was very helpful and courteous. The room was good and I had no issues with my stay.
This hotel is disgusting, please please don’t go there. The rooms are old and nasty, the parking lot feels so unsafe.