酒店回复: Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us and that you would recommend our hotel. We look forward to your next stay.
5.0分
家庭亲子
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This hotel is a favorite of me and my kids staycations. I enjoy the affordability and the kids enjoy the pool the most. They could have given us a cleaner room last stay. Our room smelled musty and there was an oily handprint on the wall above a headboard which was gross. The worker offered to move us but we had already settled in and didnt want to move everything. Breakfast is basic but good! Will continue to stay here.
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酒店回复: Dear Ashley,Thank you so much for your continued loyalty and for sharing your experience with us. We're thrilled to be a favorite spot for you and your kids' staycations, and it's great to hear the pool and breakfast continue to be highlights!We sincerely apologize for the cleanliness issue you encountered during your last visit. That’s not the standard we strive for, and we appreciate you bringing it to our attention. We're glad our team offered a room change, and we understand how inconvenient it can be to move once you've settled in. We'll be sure to follow up with our housekeeping team to prevent this from happening again.We look forward to welcoming you and your family back soon for another enjoyable stay!Warm regards, KS048 Quality Topeka Team
1.0分
其他
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I made the reservation for Sept. 15th and meant to make it for Aug. 15. I have been unable to cancel this or pay the protection fee since I made the reservation.
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酒店回复: Dear Angela,Thank you for your feedback. We're sorry to hear about the confusion with your reservation date and the difficulty you experienced trying to cancel or add protection. We understand how frustrating that must have been.While reservation changes and cancellations are often subject to the policies of the booking platform used, we always encourage guests to reach out to us directly so we can assist wherever possible. We’re reviewing our communication and support processes to help prevent similar issues in the future.We appreciate you bringing this to our attention and hope to have the opportunity to better serve you in the future.Warm regards,from Quality inn
3.0分
其他
No working hot top
Only booked this motel for the hot tub but it was out of order for a while. Should have been mentioned during booking
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酒店回复: Dear Antje,Thank you for taking the time to share your feedback. We're truly sorry to hear that the hot tub was out of order during your stay, especially since it was a key reason for choosing our property. We understand how disappointing that must have been.Unfortunately, the hot tub was undergoing unexpected maintenance at the time, and we regret that this wasn't clearly communicated during the booking process. We’re working to improve our communication and ensure that all amenities are accurately reflected in our listings moving forward.We appreciate your honest review and hope you’ll consider giving us another chance in the future.Warm regards,from Qualityin i70
4.0分
其他
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Parking was convenient, suite/room was spacious, front desk attendant was excellent! Each suite in the hotel had something different wrong with it that needed fixed so had to choose lesser of concerns.
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酒店回复: Dear Guest,Thank you for sharing your experience and for rating your stay an 8 out of 10. We're glad to hear that you enjoyed the convenient parking, spacious suite, and the excellent service from our front desk team!We also appreciate your honest feedback regarding the maintenance issues in the suites. We're actively working to address these concerns to ensure a more seamless experience for all our guests. Your input helps us improve, and we hope to welcome you back for an even better stay next time.Warm regards, Gary patelKS048 Quality Topeka Team
2.0分
商务出差
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I checked in about 2 am with a reservation. Clerk (no name tag, red hair, abundant tattoos and piercings) gave me 2 key cards for a 3rd floor room, but when I got there, neither of them worked. So back to the front desk, was handed 2 keys to a different room (no apology) and then neither key worked for the second room. Clerk grudgingly came and verified they didn't work, told me some of the locks don't work and new ones had been ordered, as if that solved the problem. When I observed that I still didn't have a room to sleep in, clerk took me to one at the end of the hall that did open, with extra fans running inside and a strong cleaning solution smell.
When I hesitated, clerk rudely threatened, "I could just check you out right now," making my only other choice to leave the hotel I'd already paid for and look for something else in the middle of the night. So I stayed in the room, which had not been vacuumed and had crumbling plaster behind the not-so-clean toilet, and had a headache for several days after from the smell in the room.
The clerk was apparently too busy with their craft project (something involving pliers and wire) to simply make a list of the rooms with locks that don't work. It's ridiculous to send a guest to find out, and double ridiculous to do it TWICE.
There are other mediocre hotels in this area of Topeka--you can definitely find one better managed than this one, which doesn't even know which rooms it can unlock.
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酒店回复: Dear Rebecca,Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience and frustration you encountered during your stay. What you described does not reflect the level of service and hospitality we strive to provide, and we deeply regret that your check-in process and room conditions fell short of expectations.We take your concerns seriously and are actively reviewing the issues you raised — including the key card system, room cleanliness, and staff conduct — to ensure they are addressed promptly. Your feedback is invaluable in helping us improve, and we sincerely apologize for the discomfort and stress this situation caused.We understand your disappointment and appreciate your honesty. If you’re open to it, we’d welcome the opportunity to make things right should you consider staying with us again in the future.Warm regards,
5.0分
家庭亲子
I absolutely loved our room! It was spacious and very nice. We have a huge family so it really fit our needs so that everyone was confortable.
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酒店回复: Dear Coretta,Thank you so much for your kind words! We're thrilled to hear that you absolutely loved your room and that it was spacious and comfortable enough for your whole family. It means a lot to us to know we were able to meet your needs and help make your stay enjoyable.We’d love to welcome you and your family back anytime — it’s always a pleasure to host guests like you!Warm regards,
太喜欢了！
我无法办理登机手续
出色的
优秀的客户服务，干净舒适的房间，美味的早餐和非常放松的按摩浴缸
伟大的
This hotel is a favorite of me and my kids staycations. I enjoy the affordability and the kids enjoy the pool the most. They could have given us a cleaner room last stay. Our room smelled musty and there was an oily handprint on the wall above a headboard which was gross. The worker offered to move us but we had already settled in and didnt want to move everything. Breakfast is basic but good! Will continue to stay here.
I made the reservation for Sept. 15th and meant to make it for Aug. 15. I have been unable to cancel this or pay the protection fee since I made the reservation.
No working hot top
Only booked this motel for the hot tub but it was out of order for a while. Should have been mentioned during booking
Parking was convenient, suite/room was spacious, front desk attendant was excellent! Each suite in the hotel had something different wrong with it that needed fixed so had to choose lesser of concerns.
I checked in about 2 am with a reservation. Clerk (no name tag, red hair, abundant tattoos and piercings) gave me 2 key cards for a 3rd floor room, but when I got there, neither of them worked. So back to the front desk, was handed 2 keys to a different room (no apology) and then neither key worked for the second room. Clerk grudgingly came and verified they didn't work, told me some of the locks don't work and new ones had been ordered, as if that solved the problem. When I observed that I still didn't have a room to sleep in, clerk took me to one at the end of the hall that did open, with extra fans running inside and a strong cleaning solution smell.
When I hesitated, clerk rudely threatened, "I could just check you out right now," making my only other choice to leave the hotel I'd already paid for and look for something else in the middle of the night. So I stayed in the room, which had not been vacuumed and had crumbling plaster behind the not-so-clean toilet, and had a headache for several days after from the smell in the room.
The clerk was apparently too busy with their craft project (something involving pliers and wire) to simply make a list of the rooms with locks that don't work. It's ridiculous to send a guest to find out, and double ridiculous to do it TWICE.
There are other mediocre hotels in this area of Topeka--you can definitely find one better managed than this one, which doesn't even know which rooms it can unlock.
I absolutely loved our room! It was spacious and very nice. We have a huge family so it really fit our needs so that everyone was confortable.