酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your score is below our standard so I wanted to reach out and hopefully get a better understanding on your experience. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the entire leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future. Your help with additional feedback would greatly help us in accomplishing that goal. If you have a moment, I would love to hear more about your stay. I can be reached at the hotel, just ask for the General Manager. Until then, I hope you choose to stay with us again when your travels bring you back to the area.
酒店回复: On behalf of the entire hotel team, I want to thank you for sharing about your guest experience.I apologize for the challenges that you had with your room during your stay. We have corrected those issues. It is always encouraged to get feedback, positive or otherwise particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a learning tool for improvement. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.General Manager
酒店回复: Hello. We recognize your time is valuable and appreciate the feedback you have provided.In order to better uphold our commitment to deliver exceptional service to every guest, I have shared your feedback with the entire leadership team. We will work to improve our arrival experience and do our best to prevent issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,General Manager
5.0分
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翻译提供方：Google
房间非常干净，很漂亮。入住登记的工作人员很友好。我们一定会再次入住这里。
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酒店回复: Thank you for your review regarding your stay with us. We hope to welcome you back next time you are in area!
房间宽敞舒适，早餐也丰富
酒店员工非常友好，他们按照我的要求帮我换了房间。食物很不错，希望能有更多选择。地理位置离UIUC不算太远。总的来说，我强烈推荐这家酒店！
房间宽敞，壁橱很多。员工友好且乐于助人。
脏乱差，简直是醉醺醺的。这是我住过的最差的Residence Inn酒店之一。工作人员态度很好，但因为我提前退房，他们收了我一晚的额外费用。酒店门前的沟渠里堆满了垃圾，真的影响了酒店的观赏体验。
入住噩梦
我们到的时候，他们还没有给我们预订房间。他们正在装修，我们住的房间没有暖气，只有两个空间加热器。所有工作人员都很棒，也很乐于助人，但他们说通过第三方预订的房间实际上并没有得到确认。
需要注意
房间地毯粗糙。感觉有点不够干净。浴缸周围有一串恶心的东西。酒店整体气味难闻。走廊非常热。床头的烟雾探测器整晚都在闪烁。很烦人。
房间非常干净，很漂亮。入住登记的工作人员很友好。我们一定会再次入住这里。
这是新式的罗德岛酒店，不像老式的独立建筑。我更喜欢这种风格。
然而，床离暖通空调太近了，很难过去。房间的那部分实在太小了。我最近住的一家新式费尔菲尔德酒店也是这样。万豪酒店的设计很糟糕。
此外，淋浴间的地板滑得离谱。相当危险。
没有提供早餐，也没有人解释。我以为可能是工作人员的问题，这也很正常。但是，我得到的只是10美元的折扣或2500积分。感觉应该更多一些。
没有热自助早餐
星级酒店提供全套热自助早餐，却没有，甚至连欧陆式早餐都没有。唯一提供的只有咖啡、包装好的松饼和整颗水果。简直无法接受。我选择酒店是基于早餐供应情况的，连一份简单的欧陆式早餐（包括酸奶、麦片和果汁）都没有，实在令人无法接受。
可以改进。
整个周末淋浴间都在滴水，而且整晚都很吵。他们确实提出要修，但我们时间紧迫，没时间在房间里等维修人员。我们要求提供额外的毛巾和卫生纸，但“请勿打扰”的牌子已经掉了，但他们还是会来房间送东西。健身房需要一些器材擦拭巾。管道噪音很大？每天凌晨4点和5点。把房间里的每个人都吵醒了。