酒店回复: Muchas gracias por ser nuestro huésped y por los increíbles comentarios. Nos alegra mucho que haya disfrutado su estancia, incluida el área de la piscina. Esperamos tener la oportunidad de darle la bienvenida nuevamente pronto.
5.0分
其他
原文
翻译提供方：Google
休息和放松的绝佳场所
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酒店回复: Thank you, Dayanis for being our guest and for your rating. We are delighted that you enjoyed your stay and the team made you feel right at home. We hope to welcome you back again soon.
3.0分
其他
The pool man (or towel attendant) is too rude and impolite.
He made our time in the pool uncomfortable, we can’t enjoy it.
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酒店回复: Thank you for taking the time to share your experience with us. We’re truly sorry to learn about your interaction at the pool. What you described does not reflect the level of service and professionalism we strive to provide to every guest, and we appreciate you bringing it to our attention. We are addressing this internally to ensure all of our team members contribute to a welcoming and respectful environment. Your overall experience matters deeply to us, and we understand how even one negative interaction can impact your stay. We hope you'll give us another opportunity to provide you with the seamless and enjoyable visit you deserve.
3.0分
情侣出游
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Upon check-in, there was a wait for valet, a wait for check-in, and knowing it was my priority to get to the beach for sunset, it was 5:36pm and when we asked the young man on the beach sitting on his phone, about available chairs, he said they close at 6pm and there were none available. There was a stack of chairs and he was saying it’s too late to bring anymore out. He eventually did but was clearly upset and was banging them around. I get it, there was only 20 minutes or so but we gladly would have gotten them ourselves and put them back had he just asked. You get charged a daily resort fee yet charged for wifi if not a bonvoy member. In addition to the resort fee, there’s a daily parking fee, everything is very costly and upon checkin, we were told about breakfast and based on that we mistook that for meaning it was complimentary. We live in FL but stay in hotels on the beach a few times a year and however we didn’t feel this one delivered considering all of the fees and the service.
5.0分
商务出差
I liked it enough to go back. I’m interested to see what it’s gonna be like when they finish the renovations.
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酒店回复: Thank you so much for your kind words and for rating your stay a 10 out of 10! We're thrilled to hear you enjoyed your visit and that you're already considering a return trip.We're equally excited about the renovations and can’t wait to share the finished product with you. It means a lot that you're looking forward to seeing the improvements — we’re confident they’ll make your next stay even better.We truly appreciate you choosing to stay with us and look forward to welcoming you back soon!
5.0分
家庭亲子
Everyone was so nice and welcoming.
All the services great
I will be back to Marriot branch
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酒店回复: Thank you so much for being our guest and for your review. We are delighted to hear the team took good care of you while you were our guest. We hope to welcome you back again soon.
4.0分
其他
Staff were nice. Room nice. Wish the weather would have been nicer LOL!!
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酒店回复: Thanks so much for being our guest and for the amazing feedback. We hope to welcome you back again soon.
2.0分
其他
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pool area was nice.
cannot advertise as luxury & then serve continental breakfast buffet for $19 (+$7 uncharge for some scrambled eggs & piece of bacon) that is no better than what you would get for free at Fairfield suites or hampton inn
cannot charge $50 for grilled fish and then only offer mediocre wine at best
terrible design. stairs when elevators did not work left you outside. only one narrow way to get to pool complex
$44 + tax for valet parking is double beachcomber resort a mile down the road. + took 30 min on holiday weekend to get service
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酒店回复: Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the pool area, and we appreciate your candid comments on the rest of your experience.We sincerely apologize that several aspects of your stay did not meet expectations. We understand your concerns about the breakfast pricing and quality, and we're actively reviewing both the offerings and value to ensure they align with the level of service and experience we aim to provide. Your comments about our dinner menu and wine selection are also noted, and we will share this with our culinary and beverage teams for further evaluation.We regret that the building design and temporary elevator issues caused inconvenience, especially over a busy holiday weekend. Guest access and mobility are extremely important, and we will take a closer look at how we can improve communication during such events.Regarding valet service, we recognize that wait times and pricing can significantly impact your overall impression. We'll continue working with our valet team to ensure more efficient service during peak times and better value compared to nearby options.Your feedback is invaluable, and we truly appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you back in the future and deliver the luxury experience we strive for.
5.0分
情侣出游
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The new renovations were amazing ! The room was clean and had a great view of the ocean. The staff were all extremely friendly . The hotel Gm checked in on everyone . The breakfast was delish and lunch salads hit the spot . One morning they took a little bit for our food which wasn’t an issue for us and comp the bill entirely . The pool was amazing absolutely stunning . The ocean was so warm and schools of fish swam around us . We will be back! One of the best hotels
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酒店回复: Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the recent renovations and that your room, with its ocean view, met your expectations. It's especially great to know that our team — from the front desk to the kitchen — helped make your stay so memorable.We're glad you loved the breakfast and lunch salads, and we appreciate your understanding regarding the brief delay in service that morning. We always aim to go above and beyond to ensure our guests are happy and comfortable.Thank you again for your kind words. We can't wait to welcome you back for another unforgettable stay!
我们发现，截至今天，酒店泳池将关闭至2025年2月。我们预订或入住时都没有收到任何通知。我们还是下去吃早餐时看到告示才发现的。今天是我们在酒店的最后一天，但我们原本计划使用酒店设施的，因为我们支付了度假村费用。结果由于丹尼斯风暴，天气不允许我们使用海滩。这家酒店没有达到预期，就其品质、位置和设施而言，价格过高。
酒店非常干净，泳池区域宽敞整洁，地理位置优越，离海滩很近，周边环境安静安全，可以四处走走，而且从入住第一天起，工作人员就非常友好热情。我强烈推荐给家庭游客和想要放松身心的客人。
休息和放松的绝佳场所
The pool man (or towel attendant) is too rude and impolite.
He made our time in the pool uncomfortable, we can’t enjoy it.
Upon check-in, there was a wait for valet, a wait for check-in, and knowing it was my priority to get to the beach for sunset, it was 5:36pm and when we asked the young man on the beach sitting on his phone, about available chairs, he said they close at 6pm and there were none available. There was a stack of chairs and he was saying it’s too late to bring anymore out. He eventually did but was clearly upset and was banging them around. I get it, there was only 20 minutes or so but we gladly would have gotten them ourselves and put them back had he just asked. You get charged a daily resort fee yet charged for wifi if not a bonvoy member. In addition to the resort fee, there’s a daily parking fee, everything is very costly and upon checkin, we were told about breakfast and based on that we mistook that for meaning it was complimentary. We live in FL but stay in hotels on the beach a few times a year and however we didn’t feel this one delivered considering all of the fees and the service.
I liked it enough to go back. I’m interested to see what it’s gonna be like when they finish the renovations.
Everyone was so nice and welcoming.
All the services great
I will be back to Marriot branch
Staff were nice. Room nice. Wish the weather would have been nicer LOL!!
pool area was nice.
cannot advertise as luxury & then serve continental breakfast buffet for $19 (+$7 uncharge for some scrambled eggs & piece of bacon) that is no better than what you would get for free at Fairfield suites or hampton inn
cannot charge $50 for grilled fish and then only offer mediocre wine at best
terrible design. stairs when elevators did not work left you outside. only one narrow way to get to pool complex
$44 + tax for valet parking is double beachcomber resort a mile down the road. + took 30 min on holiday weekend to get service
The new renovations were amazing ! The room was clean and had a great view of the ocean. The staff were all extremely friendly . The hotel Gm checked in on everyone . The breakfast was delish and lunch salads hit the spot . One morning they took a little bit for our food which wasn’t an issue for us and comp the bill entirely . The pool was amazing absolutely stunning . The ocean was so warm and schools of fish swam around us . We will be back! One of the best hotels