酒店回复: Thank you for taking the time to share your feedback. While we are pleased to hear that you found the room clean and our staff friendly, we sincerely apologize for the frustration caused by the handling of your incidental authorization.I have confirmed that while a $50 authorization was placed at check-in, those funds were not collected by our hotel. In this case, the pending charge should automatically fall off, and if it has not, the error would be on your bank’s end. We recommend contacting your bank directly so they can release the authorization back to your account.We regret any confusion this process may have caused and will be reviewing our communication to ensure future guests receive clear guidance. We hope to have the opportunity to welcome you back and provide you with a seamless stay.
酒店回复: Thank you for taking the time to share your feedback. We are glad to hear you found the property itself beautiful, but we sincerely apologize for the challenges you encountered during your stay. We understand how frustrating it must have been to deal with the downtown construction, limited drop-off access, and parking garage difficulties, especially with the elevator being out of service.While some of these factors are outside of our direct control, we recognize the impact they had on your experience and regret the inconvenience this caused. Your comments are very important to us, and we will continue working with our partners to improve the guest arrival and parking experience.We truly appreciate you sharing your perspective and hope we may have the opportunity to provide you with a smoother, more enjoyable visit in the future.
酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your experience at Peoria Marriott Pere Marquette. We’re thrilled to hear that you enjoyed your stay and appreciated our beautiful property and wonderful amenities. Our team takes pride in delivering warm, authentic service and creating a comfortable, welcoming environment for every guest. It’s wonderful to know we delivered on that promise during your visit. We have shared your comments with our team. We look forward to welcoming you back on your next trip to Peoria, IL!
Everything was great and would have given a 5 star, except there were weird popping noises in our room which made it difficult to sleep. We couldn't tell where the moose was coming from.
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酒店回复: Thank you for your feedback and for the great rating. We’re happy to hear you enjoyed your stay overall, but we’re sorry about the popping noises that disturbed your rest. We’ll have our engineering team look into this right away. We appreciate you letting us know, and we hope to provide a completely 5-star experience on your next visit.
5.0分
其他
Room was very clean, bed was nice and comfortable, and the staff was very friendly, and the bar in the lobby was nice with friendly staff.
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酒店回复: Thank you for your wonderful feedback! We’re thrilled to hear you enjoyed your clean and comfortable room, as well as the friendliness of our team. We’re also glad you had a great experience at the lobby bar. We appreciate you staying with us and look forward to welcoming you back!
3.0分
其他
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The view from our window was a big air handler. Our room keys didn't work, so that required a couple visits to the front desk to get resolved. The card reader at the garage exit didn't work, either, so that required another visit to the desk.
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry for the inconveniences you experienced with your room keys, parking access, and view. That’s certainly not the seamless experience we aim to provide. Your comments have been shared with our team so we can address these issues and improve for future stays. We hope you’ll consider giving us another opportunity to provide a smoother, more enjoyable visit.
1.0分
其他
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The property itself is beautiful. Rooms clean, food was good but we arrived at check in and had to wait 3 hours for the suite to be ready. Came back from a concert and wanted bottles of water and they said they didn't have any in the building for purchase or otherwise. Staff was nice but the hotel is not ran well.
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酒店回复: Thank you for your feedback. We’re glad you enjoyed the property, clean rooms, and friendly staff. I apologize for the long wait at check-in and the inconvenience of not having bottled water available. Your comments have been shared with our team to ensure better preparation and service in the future. We appreciate your honesty and hope to welcome you back for a smoother stay.
体验十分不错的一家万豪，酒店洗衣烘干十分便宜了，停车场也价格实惠，酒店有直通停车场的通道，早餐也是一路下来比较有印象的一家了，有切好的新鲜水果。
不错的地方，但要用信用卡预订
虽然我住的房间干净整洁，工作人员也还算友好，但似乎不知道自己在做什么。他们告诉我，我信用卡上待处理的临时杂费会扣除，但并没有。这笔费用已经扣除了，现在没人知道该怎么解决这个问题，把费用退还给我。我和前台通了电话，前台把我转接了一次又一次，最后却只能给我语音信箱，希望他们能回电。这地方还不错，但要用信用卡预订，因为如果这个问题解决不了，我就得跟我的信用卡提出异议了。
房子本身很漂亮，但市中心到处都在施工，无家可归者收容所离这里只有一个街区，酒店没有停车位，停车库很难找，电梯也坏了。我们不得不把所有行李搬下四层楼梯。
没什么特别的。入住后等电梯等了10分钟，因为其中一部（三部小电梯之一）坏了，上下电梯的人太多了。从停车场到酒店路途遥远，不方便，因为他们除了房费外还收取每日停车费（而且车库的出入口门根本就坏了）。房间地毯上满是污渍，床和枕头也很糟糕。我对这家酒店期待很高，但很遗憾，我失望了。
酒店很棒，但其他地方的服务/态度很差。
我们很喜欢这家酒店。我唯一的抱怨是餐厅的服务。那里的工作人员非常不友好，对我们服务漠不关心，大概是因为我和我14岁的女儿没有点太多酒，而且一整天的旅行都让我很饿，所以我们就点了外卖带回房间吃。除此之外，我们住得很愉快。
一定要住！
非常干净，客服服务也很棒，泳池也很大。早餐还行，但比大多数酒店自助早餐要好。停车场停车费15美元，但也有街边停车位。
Everything was great and would have given a 5 star, except there were weird popping noises in our room which made it difficult to sleep. We couldn't tell where the moose was coming from.
Room was very clean, bed was nice and comfortable, and the staff was very friendly, and the bar in the lobby was nice with friendly staff.
The view from our window was a big air handler. Our room keys didn't work, so that required a couple visits to the front desk to get resolved. The card reader at the garage exit didn't work, either, so that required another visit to the desk.
The property itself is beautiful. Rooms clean, food was good but we arrived at check in and had to wait 3 hours for the suite to be ready. Came back from a concert and wanted bottles of water and they said they didn't have any in the building for purchase or otherwise. Staff was nice but the hotel is not ran well.