酒店回复: Thank you for taking the time to share your feedback. While we are pleased to hear that you found the room clean and our staff friendly, we sincerely apologize for the frustration caused by the handling of your incidental authorization.I have confirmed that while a $50 authorization was placed at check-in, those funds were not collected by our hotel. In this case, the pending charge should automatically fall off, and if it has not, the error would be on your bank’s end. We recommend contacting your bank directly so they can release the authorization back to your account.We regret any confusion this process may have caused and will be reviewing our communication to ensure future guests receive clear guidance. We hope to have the opportunity to welcome you back and provide you with a seamless stay.
酒店回复: Thank you for taking the time to share your feedback. We are glad to hear you found the property itself beautiful, but we sincerely apologize for the challenges you encountered during your stay. We understand how frustrating it must have been to deal with the downtown construction, limited drop-off access, and parking garage difficulties, especially with the elevator being out of service.While some of these factors are outside of our direct control, we recognize the impact they had on your experience and regret the inconvenience this caused. Your comments are very important to us, and we will continue working with our partners to improve the guest arrival and parking experience.We truly appreciate you sharing your perspective and hope we may have the opportunity to provide you with a smoother, more enjoyable visit in the future.
酒店回复: Dear Esteemed Guest,Thank you for taking the time to share your experience at Peoria Marriott Pere Marquette. We’re thrilled to hear that you enjoyed your stay and appreciated our beautiful property and wonderful amenities. Our team takes pride in delivering warm, authentic service and creating a comfortable, welcoming environment for every guest. It’s wonderful to know we delivered on that promise during your visit. We have shared your comments with our team. We look forward to welcoming you back on your next trip to Peoria, IL!
Elevators out of date on compliance, elevator system operating sluggish. marginal house keeping staff, sink wouldn’t drain or operate properly.
展开
酒店回复: Thank you for taking the time to share your feedback. We apologize for the issues you encountered with our elevators, housekeeping, and in-room maintenance. This is not the experience we aim to provide, and your comments will be shared with our team to ensure improvements are made. We value your input and hope to better serve you in the future.
4.0分
家庭亲子
展开
The hotel was clean. The restaurant was okay. Food was overpriced for what it was. The lady who checked us in was amazing. The lady who checked us out was horrible. She was so rude. I was simply trying to check out and ask a question about a charge on my card. She had a horrible attitude and was literally rolling her eyes at me while I was speaking. Don’t work in the industry if that’s the customer service you deliver.
展开
酒店回复: Thank you for taking the time to tell us about your recent stay with us. We know when you travel to Peoria, you have many choices to where you spend the evening. Thank you for trusting us with your stay. Thank you for letting us know about your check out experience. We appreciate your letting us know so we can address. We are delighted your stay overall was positive, we see an opportunity to be even better. Thank you again and hope to serve you in the future.
5.0分
其他
展开
My first trip to Peoria
The overall experience was amazing, comfortable and we felt safe. The only small issue I had was that the arms to the garage didn't work so in reality, people could potentially park for free opposed to guest who had to pay a nightly rate. There was an option for street parking but it's a bit of a distance from the entrance of the hotel and from the skywalk to get into the hotel.
The hotel is absolutely beautiful inside and photo worthy from corner to corner. If you love pizza, there's a delicious pizza spot right across the street from the hotel. It's a pizza pub and stays open until 4am.
When we visit Peoria, this is where I would like to return to for every visit.
展开
酒店回复: Thank you for your recent review. We appreciate your business and will be delighted to share your feedback with our team. Thank you for choosing the Pere Maquette for your overnight needs while in Peoria.
5.0分
朋友出游
Rooms were great, the drapes were hard to close, so the street light and sunrise was in my eyes.
展开
酒店回复: Thank you for your feedback. We’re glad you enjoyed the room overall, and we appreciate you bringing the issue with the drapes to our attention. We’ll share this with our team to ensure a more comfortable stay in the future.
体验十分不错的一家万豪，酒店洗衣烘干十分便宜了，停车场也价格实惠，酒店有直通停车场的通道，早餐也是一路下来比较有印象的一家了，有切好的新鲜水果。
不错的地方，但要用信用卡预订
虽然我住的房间干净整洁，工作人员也还算友好，但似乎不知道自己在做什么。他们告诉我，我信用卡上待处理的临时杂费会扣除，但并没有。这笔费用已经扣除了，现在没人知道该怎么解决这个问题，把费用退还给我。我和前台通了电话，前台把我转接了一次又一次，最后却只能给我语音信箱，希望他们能回电。这地方还不错，但要用信用卡预订，因为如果这个问题解决不了，我就得跟我的信用卡提出异议了。
房子本身很漂亮，但市中心到处都在施工，无家可归者收容所离这里只有一个街区，酒店没有停车位，停车库很难找，电梯也坏了。我们不得不把所有行李搬下四层楼梯。
没什么特别的。入住后等电梯等了10分钟，因为其中一部（三部小电梯之一）坏了，上下电梯的人太多了。从停车场到酒店路途遥远，不方便，因为他们除了房费外还收取每日停车费（而且车库的出入口门根本就坏了）。房间地毯上满是污渍，床和枕头也很糟糕。我对这家酒店期待很高，但很遗憾，我失望了。
酒店很棒，但其他地方的服务/态度很差。
我们很喜欢这家酒店。我唯一的抱怨是餐厅的服务。那里的工作人员非常不友好，对我们服务漠不关心，大概是因为我和我14岁的女儿没有点太多酒，而且一整天的旅行都让我很饿，所以我们就点了外卖带回房间吃。除此之外，我们住得很愉快。
一定要住！
非常干净，客服服务也很棒，泳池也很大。早餐还行，但比大多数酒店自助早餐要好。停车场停车费15美元，但也有街边停车位。
Elevators out of date on compliance, elevator system operating sluggish. marginal house keeping staff, sink wouldn’t drain or operate properly.
The hotel was clean. The restaurant was okay. Food was overpriced for what it was. The lady who checked us in was amazing. The lady who checked us out was horrible. She was so rude. I was simply trying to check out and ask a question about a charge on my card. She had a horrible attitude and was literally rolling her eyes at me while I was speaking. Don’t work in the industry if that’s the customer service you deliver.
My first trip to Peoria
The overall experience was amazing, comfortable and we felt safe. The only small issue I had was that the arms to the garage didn't work so in reality, people could potentially park for free opposed to guest who had to pay a nightly rate. There was an option for street parking but it's a bit of a distance from the entrance of the hotel and from the skywalk to get into the hotel.
The hotel is absolutely beautiful inside and photo worthy from corner to corner. If you love pizza, there's a delicious pizza spot right across the street from the hotel. It's a pizza pub and stays open until 4am.
When we visit Peoria, this is where I would like to return to for every visit.
Rooms were great, the drapes were hard to close, so the street light and sunrise was in my eyes.