酒店回复: Dear Guest User, Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your spacious room and felt warmly welcomed by our entire team. It is especially rewarding to know that our customer service and the gesture of chocolates and champagne brought you delight. We’re also glad you were able to take full advantage of the executive lounge and enjoy some relaxing moments during your explorations. Your kind words truly motivate our team to continue providing exceptional experiences for all our guests.We look forward to welcoming you back soon for another memorable stay!Warm regards,AnastasiiaGuest Relations Supervisor

酒店回复: Thank you for taking the time to share your detailed feedback about your stay. We sincerely apologize for the issues you experienced regarding both cleanliness and service.Regarding housekeeping, we are very concerned to hear that during the bed linen change you witnessed a staff member placing the duvet on the floor and stepping on it with their shoes. This clearly does not meet our hygiene standards, and we completely understand why this would make you feel uncomfortable and concerned about cleanliness. We also regret that despite your repeated requests not to clean the bedroom or touch your bed, your instructions were not properly followed. The communication difficulties you encountered with the housekeeping team should not have affected the execution of your request, and we sincerely apologize for this experience.Regarding the room arrangement, we understand your disappointment that you had reserved an Executive Twin Room but were assigned a King Room upon arrival, which caused you to lose approximately 1.5 hours of valuable time resolving the issue. We recognize that you specifically chose and paid for a higher room category expecting a more comfortable and reliable experience, and we are truly sorry that we did not meet your expectations.At the same time, we appreciate your kind comments about the staff in the Executive Lounge. We are pleased to hear that their service left a positive impression, and we will be sure to share your recognition with them.Your feedback is extremely important to us. We will share your comments with our management team to carefully review our housekeeping procedures, hygiene standards, and front desk communication processes to ensure improvements are made and similar situations do not happen again.Thank you again for your valuable feedback, and we sincerely hope we will have the opportunity to welcome you back for a much better stay in the future.Best regards,Nisara V.Guest Relations Supervisor

酒店回复: Dear Nicholas nigulasi, Thank you for sharing your feedback. We are very sorry to hear that your experience did not meet your expectations. We sincerely apologize for the issues you encountered with the room quality, soundproofing, and service. This is not the standard of hospitality we strive to provide.Your comments have been shared with our management team to address these concerns and ensure improvements are made. We truly regret the inconvenience you experienced and appreciate your feedback, which helps us work toward better experiences for our guests in the future.Warm regards,AnastasiiaGuest Relations Supervisor

酒店回复: Dear Valued Guest,Thank you for your feedback. We’re delighted that you enjoyed our location, the surrounding area, and the service provided by our team.We sincerely apologize for the issues you experienced with the bathroom facilities, including the shower curtain, the faulty shower holder, and the shelf by the sink. Your comments have been shared with our team for review and improvement.We truly appreciate your feedback and hope to welcome you back for a better experience in the future.Kind regards,Anastasiia Guest Relations Supervisor

酒店回复: Dear Caroldan, Thank you for sharing your detailed feedback. We sincerely apologize that your stay did not meet your expectations. It is very disappointing to hear about the issues with the bathroom, shower, soundproofing, elevators, and breakfast service. This is certainly not the experience we aim to provide our guests.Your comments have been shared with our management and operations teams to address these concerns and improve our facilities and services. We truly value your input, as it helps us enhance the experience for future guests.We are very sorry for the inconvenience you experienced and hope you might give us another opportunity to provide a much more comfortable stay in the future.Warm regards,AnastasiiaGuest Relations Supervisor

酒店回复: Thank you very much for sharing your wonderful feedback following your stay with us.We are delighted to hear that you enjoyed our central location in Paris, with easy walking access to Galeries Lafayette and the Opéra Garnier. It is also a pleasure to know that you appreciated our breakfast selection, the friendliness of our team, and the variety of restaurants available in the surrounding neighborhood.Your kind comments about enjoying the Parisian lifestyle during your stay mean a lot to us. We truly hope to have the pleasure of welcoming you back on your next visit to Paris for another memorable experience.Warm regards,Nisara VGuest Relations Supervisor

酒店回复: Dear Zonglvdaoguixianren, Thank you for sharing your feedback. We’re glad to hear that you found our hotel to offer excellent value for money and that our service met your expectations. We appreciate your note regarding street parking and will keep this in mind to assist future guests as best we can.We look forward to welcoming you back to Paris soon!Warm regards,AnastasiiaGuest Relations Supervisor

酒店回复: 尊敬的客人，非常感谢您对巴黎歌剧院万豪大使酒店的好评！我们很高兴听到您对酒店的清洁度、中心位置以及接待团队的服务感到满意。虽然房间面积有点小，但我们很高兴您发现我们的酒店在巴黎物有所值。我们期待在不久的将来再次为您服务！真挚地，扎卡里亚·库达内客户关系巴黎大使歌剧院万豪酒店