酒店回复: Caramba, lamentamos mucho que su experiencia no haya sido la mejor pero nuestra duda es si usted se quedo en 2 o 3 cuartos para comentar que los cuartos tenian mal olor y *********** los hay en todas partes. Gracias por su opinion
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Dear Valued Guest,Thank you for sharing your experience at Red Roof Inn York Downtown. We appreciate you taking the time to share your experience, even though it was brief. We always aim for more than just "ok" and are constantly working to improve our guests' satisfaction.We would welcome the opportunity to understand more about what we could have done better to exceed your expectations. Thank you for choosing Red Roof. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,ViktorRed Roof Management RediResponse Specialist
1.0分
其他
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Room was disgusting!! The bathroom looked like it was never cleaned before. Roach on the floor soon as we walked in.. turns around n checked out. Couldn’t pay me to stay there
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酒店回复: Thank you for taking the time to share your feedback regarding your recent stay at Red Roof Inn York Downtown. We sincerely apologize for the cleanliness issues you encountered in your room and bathroom, as well as the presence of a pest. This is certainly not the standard we strive to uphold, and we understand how disappointing this experience must have been for you.Please rest assured that your comments will be taken seriously as we work to enhance our housekeeping protocols. Cleanliness and guest comfort are top priorities for us, and your insights are invaluable in helping us improve.We appreciate your feedback and hope to have the opportunity to provide you with a much-improved experience in the future.
3.0分
其他
Old. Room was very clean. Bath needs upgradimg. Staff was very friendly. Property needs updating
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酒店回复: Thank you for taking the time to share your thoughts about your recent stay with us at Red Roof Inn York Downtown. We appreciate your feedback regarding the cleanliness of your room and are pleased to hear that our staff made a positive impression on you. We understand your concerns about the need for updates, particularly in the bathroom and overall property. Your insights are invaluable as we continuously strive to enhance our guest experience. We are actively exploring ways to improve our facilities and take your comments to heart.Thank you once again for your review. We hope to welcome you back in the future, providing an even better experience.
3.0分
其他
Outdated, smoky odor in non smoking room, loud all hours, staff friendly however, reasonable rate
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酒店回复: Dear Valued Guest,Thank you for taking the time to tell us about your experience at the Red Roof Inn York Downtown. I am very sorry to hear about the condition of your room and the odor. We appreciate your kind words regarding our staff's friendliness and our reasonable room rates.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Thank you for choosing Red Roof. We hope we have the opportunity to see you again in the future.Very truly yours,ReyRed Roof ManagementRediResponse Specialist
1.0分
其他
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DO NOT RECCOMEND!
We were asked by another occupent of the facility if we would "like for her to join us" in our room, when we arrived, there was a party going on in one of the rooms and there was constantly a group of people outside of our room being loud. Our bed cover had a big yellow stain on it and the tub in the bathroom was filthy. We left and did not stay because we were unable to sleep due to the noise and were told we could not get a refund.
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酒店回复: Thank you for taking the time to share your experience with us. We sincerely apologize for the disturbances you encountered during your stay, including the noise from other guests and the unsatisfactory condition of your room. It is concerning to hear about the cleanliness issues you noted with the bed cover and bathroom tub, as we strive to maintain high standards in our accommodations.We understand how important a peaceful environment is for our guests, and we regret that we fell short in providing that for you. Additionally, we are sorry to hear about the refund situation, and we appreciate your feedback as it helps us improve our processes.Your experience is not reflective of the quality we aim to deliver, and we are committed to addressing these concerns to ensure a more pleasant stay for future guests.
3.0分
其他
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The hotel is very nice staff was very nice must have just been on the night because there was a lot of noise we didn't get much sleep I wish people hanging outside and and a non-smoking area smoking some of the hotel rules wasn't followed by other guests
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酒店回复: Thank you for taking the time to share your experience at Red Roof Inn York Downtown. We truly appreciate your kind words about our staff and the comfort of our hotel. We sincerely apologize for the noise disturbances that affected your sleep during your stay. We understand how important a peaceful environment is for our guests, and we are sorry that other guests did not adhere to the hotel's guidelines regarding smoking and noise. Your feedback is invaluable, and we will continue to remind our guests of our policies to ensure a more pleasant experience for everyone.Thank you again for your feedback, and we hope to welcome you back in the future for a more restful stay.
4.0分
情侣出游
This is a nice place to relax and be alone in your room. Outside your room though people that are not renting tend to loiter on the premises.
位置便利
还可以，位置不错。
什么都没有，一切都很脏，很恶心，有很多**者。没人能睡着。房间里有很多难闻的气味，还有蟑螂。
好的
Room was disgusting!! The bathroom looked like it was never cleaned before. Roach on the floor soon as we walked in.. turns around n checked out. Couldn’t pay me to stay there
Old. Room was very clean. Bath needs upgradimg. Staff was very friendly. Property needs updating
Outdated, smoky odor in non smoking room, loud all hours, staff friendly however, reasonable rate
DO NOT RECCOMEND!
We were asked by another occupent of the facility if we would "like for her to join us" in our room, when we arrived, there was a party going on in one of the rooms and there was constantly a group of people outside of our room being loud. Our bed cover had a big yellow stain on it and the tub in the bathroom was filthy. We left and did not stay because we were unable to sleep due to the noise and were told we could not get a refund.
The hotel is very nice staff was very nice must have just been on the night because there was a lot of noise we didn't get much sleep I wish people hanging outside and and a non-smoking area smoking some of the hotel rules wasn't followed by other guests
This is a nice place to relax and be alone in your room. Outside your room though people that are not renting tend to loiter on the premises.