酒店回复: Dear Annei,Your experience is below our standard of cleanliness. I have spoken to our housekeeping and facilities team leaders to ensure that this was an isolated incident. I hope you will stay with us again in the future. Thank you very much for taking the time to submit your feedback.
酒店回复: Megan,I am so sorry we did not meet your expectations. If I may ask, why was the customer service horrible? I would like to know so I can identify areas for improvement. Thank you so much for taking the time to submit your feedback.
1.0分
其他
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Checked out early. Did not stay the night. The room looked nice, however crumbs were left on the couch. If house keeping couldnt even bother with brushing off crumbs, I dont want to know what else they missed. The guy at the front desk blamed a new employee, however who is making sure that new employee knows what they are doing? Also, couldn't adjust the rate since it was booked third party Came here to have a nice get away with my wife and enjoy brown county, ended up driving home instead.
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酒店回复: We sincerely apologize for the cleanliness issue you experienced during your stay. This is not the level of service we strive to provide, and we truly regret the inconvenience. Please know that your feedback has been shared with our housekeeping team to ensure it does not happen again. Thank you for bringing this to our attention.
3.0分
情侣出游
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Everything was great, except the cleaning crew came to our room at 10:00am and asked if we were leaving so they could start cleaning. I was still sleeping. I work nights and sleep during the day. I chose this hotel because it had 12:00pm check out time. I planned to sleep until 11:30am. Why the hell would someone knock on the door asking if it's okay to start cleaning? It's not ready to clean until I check out! Duh!
5.0分
家庭亲子
Our room was very comfortable and clean.
5.0分
其他
Our stay in Columbus, Indiana
The hotel was very clean. The rooms were spectacular and everybody at the hotel was very very friendly. I recommend this hotel.
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酒店回复: Dear Randy,On behalf of the entire team I would like to thank you for your kind words. I will be sure to share them with the rest of the hotel staff.We hope to see you again in the future!
5.0分
家庭亲子
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So impressed by this hotel! Great staff and an excellent facility. We were traveling with two young kids and the two bedroom suite was perfect (and affordable)! Our late checkout request to accommodate naps was no issue. Highly recommend!
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酒店回复: Dear Julie,On behalf of everyone here at Residence Inn, I want to thank you for your very kind words. It is always our number one goal to provide the most excellent guest service as we possibly can. We are thrilled to know we accomplished that goal! We hope to see you again if your travels bring you back to Columbus, IN! Thank you again!
5.0分
其他
Everything was really good. Breakfast attendant was a little rude to most guest and seemed overly frustrated. But everything else was wonderful.
5.0分
情侣出游
Only 20 minutes from the Brown County Music Center and a few restaurants around to grab a quick bite before heading to the show.
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酒店回复: Dear Jane,Thank you so much for your kind words. I will share your feedback with the rest of the team.
最好的游泳池和热水浴缸 - 游泳池很温暖，非常干净 - 每个人都很好，我将这家汽车旅馆评为该地区最好的汽车旅馆
尽管该酒店从侧面看起来很不错，大堂干净整洁，但走廊和房间的地毯会产生难闻的气味。情况太糟糕了，我不得不开车去拿古龙水喷洒房间才能睡觉。真是太难受了！
酒店很干净..负面的-糟糕的客户服务，整个周末他们都没有毛巾，还有一个装满脏湿毛巾的大篮子供游泳池使用。
Checked out early. Did not stay the night. The room looked nice, however crumbs were left on the couch. If house keeping couldnt even bother with brushing off crumbs, I dont want to know what else they missed. The guy at the front desk blamed a new employee, however who is making sure that new employee knows what they are doing? Also, couldn't adjust the rate since it was booked third party Came here to have a nice get away with my wife and enjoy brown county, ended up driving home instead.
Everything was great, except the cleaning crew came to our room at 10:00am and asked if we were leaving so they could start cleaning. I was still sleeping. I work nights and sleep during the day. I chose this hotel because it had 12:00pm check out time. I planned to sleep until 11:30am. Why the hell would someone knock on the door asking if it's okay to start cleaning? It's not ready to clean until I check out! Duh!
Our room was very comfortable and clean.
Our stay in Columbus, Indiana
The hotel was very clean. The rooms were spectacular and everybody at the hotel was very very friendly. I recommend this hotel.
So impressed by this hotel! Great staff and an excellent facility. We were traveling with two young kids and the two bedroom suite was perfect (and affordable)! Our late checkout request to accommodate naps was no issue. Highly recommend!
Everything was really good. Breakfast attendant was a little rude to most guest and seemed overly frustrated. But everything else was wonderful.
Only 20 minutes from the Brown County Music Center and a few restaurants around to grab a quick bite before heading to the show.