酒店回复: Dear Guest,Merci pour votre retour ! Nous sommes ravis que vous ayez trouvé un bon rapport qualité-prix. Nous prenons note de vos commentaires sur le petit-déjeuner et nous travaillerons à l'améliorer.Sincerely, Hotel Manager
4.0分
情侣出游
Air conditioner in room (210) was very noisy and annoying, but due to full house was unable to change rooms.
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酒店回复: Dear Guest,Thank you for sharing your experience. We’re glad you stayed with us, but we’re sorry to hear about the noisy air conditioner and the inconvenience it caused. Your feedback will be shared with our maintenance team to address the issue. We appreciate your understanding and hope to provide you with a more comfortable stay next time.Sincerely, Hotel Manager
2.0分
家庭亲子
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Seriously disappointed for a Marriot.
Cons- Upon arriving at 0140 in the morning after driving 11 hours with a family of 6, we checked in a double suite. The front desk clerk was less than enthusiastic to help us. We had to wrestle for 1 blanket, all she had she stated. We went to the room on the third floor, there was an odor in the room that was overpowering. Not foul, just odd.
We went to make the couch bed, the springs were apparent and uncomfortable. There were old linens still left on it. The closet had a clear bag with new linens, but the mattress cover was stained with blood, very large area, and I don’t know if it was washed as it was crammed inside and not folded. I called the welcoming front desk and she said we had to come down and grab a new one. Then go to take a shower at 0200 and there was a completely empty shampoo bottle and only 3 towels for a 6 person suite. Called back my friend and had to run back down for the items.
Pros- right off highway, double beds were comfortable, breakfast was good with a selection of items and the woman restocking was friendly and helpful. Approached front desk and spoke with the manager when checking out. She was very helpful and apologized for the issues.
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酒店回复: Dear Guest,Thank you for taking the time to share such a detailed review. We sincerely apologize for the challenges you faced during your stay, from the room condition to the front desk experience. We’re glad you found some positives, like our convenient location, comfortable beds, and breakfast, and that our manager was able to assist at checkout. Your feedback will be used to make significant improvements, and we hope to provide a much better experience if you stay with us again.Sincerely, Hotel Manager
4.0分
其他
Poor free breakfast - coffee out, eggs out - just not what it was in my prior visits
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酒店回复: Dear Guest,We’re sorry to hear the breakfast didn’t meet your expectations this time, especially with the coffee and eggs running out. Thank you for letting us know—we’ll work on improving this so your next visit is much better!Sincerely, Hotel Manager
2.0分
其他
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Hotel is very dated, the beds were not comfortable. The carpet in the rooms and common areas are dirty. The pool was a hazy green color and chose to keep our kids out.
3.0分
其他
It is convenient to restaurants and shopping. The front desk staff were awesome. It is a dated property so keep that in mind in terms of decor, comfort, etc.
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酒店回复: Dear Guest,Thank you for your honest and thoughtful feedback! We're glad you found the location convenient and our front desk staff awesome—that means a lot. We appreciate your understanding about the property's age, and we’re always working to improve comfort and guest experience. Hope to see you again soon!Sincerely, Hotel Manager
4.0分
家庭亲子
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We stayed 2 nites. Check in was delayed due to some computer problem. When resolved they had our dates wrong. We resolved that. Got to room, tv was not working, so they moved us to another room, same problem. Around 930 that nite we stopped trying. Never was fixed. 1st breakfast was very good. Deborah kept buffet suppled. Pancake maker was broke both days. 2nd day someone else setup breakfast and there was hardly anything and it was not hot. No coffee in the dispensers. This was not up to this hotel stanards. Would try again another time.
5.0分
其他
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Had a problem at sign in. It was resolved quickly and to great satisfaction. 👍 People where excellent and the rooms where very clean. We will continue stay at Fairfield with great pleasure. Thanks again for resolving the problem ad quick as you did.
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酒店回复: Dear Guest,Thank you for your kind feedback! We’re glad to hear that your check-in issue was resolved quickly and to your satisfaction. It’s wonderful to know you found our team excellent and the rooms very clean. We truly appreciate your continued loyalty and look forward to welcoming you back to Fairfield with great pleasure.Sincerely, Hotel Manager
3.0分
其他
This property has nice clean rooms but being just off the interstate, it has an indistrual
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酒店回复: Dear Guest,Thank you for your feedback! We’re glad you found the rooms clean and comfortable, and we appreciate your note about the surrounding area.Sincerely, Hotel Manager
5.0分
情侣出游
Was very comfortable. Room was very nice and quiet. Staff was very professional and pleasant. Breakfast was good.stat there often and will continue.
物有所值
午餐质量差
Air conditioner in room (210) was very noisy and annoying, but due to full house was unable to change rooms.
Seriously disappointed for a Marriot.
Cons- Upon arriving at 0140 in the morning after driving 11 hours with a family of 6, we checked in a double suite. The front desk clerk was less than enthusiastic to help us. We had to wrestle for 1 blanket, all she had she stated. We went to the room on the third floor, there was an odor in the room that was overpowering. Not foul, just odd.
We went to make the couch bed, the springs were apparent and uncomfortable. There were old linens still left on it. The closet had a clear bag with new linens, but the mattress cover was stained with blood, very large area, and I don’t know if it was washed as it was crammed inside and not folded. I called the welcoming front desk and she said we had to come down and grab a new one. Then go to take a shower at 0200 and there was a completely empty shampoo bottle and only 3 towels for a 6 person suite. Called back my friend and had to run back down for the items.
Pros- right off highway, double beds were comfortable, breakfast was good with a selection of items and the woman restocking was friendly and helpful. Approached front desk and spoke with the manager when checking out. She was very helpful and apologized for the issues.
Poor free breakfast - coffee out, eggs out - just not what it was in my prior visits
Hotel is very dated, the beds were not comfortable. The carpet in the rooms and common areas are dirty. The pool was a hazy green color and chose to keep our kids out.
It is convenient to restaurants and shopping. The front desk staff were awesome. It is a dated property so keep that in mind in terms of decor, comfort, etc.
We stayed 2 nites. Check in was delayed due to some computer problem. When resolved they had our dates wrong. We resolved that. Got to room, tv was not working, so they moved us to another room, same problem. Around 930 that nite we stopped trying. Never was fixed. 1st breakfast was very good. Deborah kept buffet suppled. Pancake maker was broke both days. 2nd day someone else setup breakfast and there was hardly anything and it was not hot. No coffee in the dispensers. This was not up to this hotel stanards. Would try again another time.
Had a problem at sign in. It was resolved quickly and to great satisfaction. 👍 People where excellent and the rooms where very clean. We will continue stay at Fairfield with great pleasure. Thanks again for resolving the problem ad quick as you did.
This property has nice clean rooms but being just off the interstate, it has an indistrual
Was very comfortable. Room was very nice and quiet. Staff was very professional and pleasant. Breakfast was good.stat there often and will continue.