There was one person on the staff that was nice, but the two managers were mean, had awful personalities, and no business being in customer service. The rooms were not up to marriot standards at all. I stayed 7 days and never once got housekeeping. My tv didn’t work. The bed is very uncomfortable. And they have abunch of ppl that live there and let their kids run around being very loud all night. The pool is never opened. No coffee. I could go on but I hope you got the point and if you do stay just be prepared to be disgusted by the managers and hopefully you don’t have to see them.
3.0分
其他
Great people - tired hotel
The place is rough. Could use some updating. Housekeeping was a let-down. Staff were a delight! Very nice people!
展开
酒店回复: Thank you for taking the time to share your feedback. We’re pleased to hear that you found our staff to be friendly and helpful we truly take pride in delivering excellent service. We regret, however, that certain aspects of your stay did not meet expectations. Your comments regarding housekeeping and property condition are appreciated and will be reviewed with our team as we continue working on updates and improvements. We hope you’ll give us another opportunity to provide a more enjoyable experience in the future.
2.0分
商务出差
展开
Staff and service good amenities no so good
I didnt see on the site that the pool was down the internet was spotty in my room the bed was uncomfortable and i got these little red bumps all over my back from the bed, also the water pressure was definitely lacking. The staff and service were the only thing that made up for the other things.
展开
酒店回复: Thank you for taking the time to share your feedback. While we’re glad to hear our staff and service made a positive impression, we sincerely apologize for the issues you experienced during your stay. We regret that the pool closure and other maintenance concerns impacted your visit, and we’re especially sorry to hear about the discomfort you encountered. Please know your comments have been shared with our team so we can address these matters immediately and ensure they are corrected. We appreciate your understanding and hope you’ll give us another opportunity to provide a much-improved experience in the future.
1.0分
家庭亲子
展开
DO NOT STAY HERE! This hotel is absolutely disgusting. Save yourself from spending any money in this awful hotel. 1. When we made the reservation as described below by the booking confirmation, we were given a completely different room, yet not made aware or compensated. We were charged for a king suite during a travel tournament, but it was a queen suite with a pull out sofa. We made and paid for the reservation for a king suite. 2. The sheets provided for the pull out bed were stained. 3. The smell of the hotel was horrible. It smelled like cat urine. 4. The pool was not open, but rather used for storage. 5. The gas grill was leaking natural gas and prevented people from enjoying the outside area without enduring the smell. 6. The fire pit was broken in the outside area 7. The bathroom floors were filthy; grime built up in the corners. 8. The noise from the AC sounded like a truck blasting base outside our window. Our choice was to listen to the horrendous noise or roast all night. The fact that any tournament would partner with this hotel is absurd. They should condemn this place and remodel it. Absolutely a disgrace to the Marriott name.
5.0分
其他
展开
Wonderful
Keisha is an excellent employee and an example of the perfect host. She was able to change our room to be more accommodating for my dad who is elderly. She deserves praise and s large raise for her thoughtfulness. Breakfast buffet was great 👍
5.0分
其他
All of the staff were very friendly and helpful. The room and common areas clean and welcoming. We will be back
5.0分
其他
Overall a very nice hotel!
The bed was not as comfortable as hoped but as we get older we get too used to our beds. The bathroom could use some updating.
1.0分
情侣出游
Fire alarm went off at 1am and again at 2 am. Also the hotel was damaged last new years by flooding and carpet still is not complete reinstalled.
4.0分
其他
展开
Weekend Stay
The staff were very friendly and accommodating. It looks like they are in the middle of a remodel but it was still very quiet and they were respectful of guests. I would definitely stay here again!
1.0分
朋友出游
展开
DO NOT STAY at the Residence Inn Olathe. It was definitely one of the worst experiences we've had with a Marriott affiliated hotel. The day before our arrival we got a call from the hotel that the room we had booked, a two bedroom suite, was having air conditioning issues so they were going to move us to something else. That's no problem and we totally understand that happens and appreciated them being upfront. When we arrived to check in, all went well. When we got to the room, we noticed some small bugs in the kitchen and crawling onto our bags. We called down to the front desk, the woman stated that there is no maintenance person at that hour and that we would have to wait until morning to have it checked out. A few minutes later a man showed up at our door and offered to "spray" our room. When we inquired what that meant he said he just had some disinfectant. He wiped down the room and moved the refrigerator where there was a huge infestation. After he 'sprayed" the kitchen, we started to get ready for bed, I checked out the bed as I always do. Under the pillow we saw our first bed bug. I took a picture of it and confirmed that it was a bed bug. More were on the mattress. We immediately packed up our stuff and went down stairs to talk to the front desk. She said there wasn't anything she could do because there was no manager on duty and she can't make decisions. Several times throughout the experience we were told that they can't make a decision, that only their manager can make a decision. The leadership structure is completely broken at this location. She said there were no more rooms at that hotel. For the next 30 minutes we called around to dozens of hotels to find another place to stay. By this time it was well past midnight and we had to meet the rest of our group in just a few hours to finish our travels. We ended up staying in our car and in the lobby until the morning. Obviously, it was extremely uncomfortable and we got no sleep. The hotel charged us for our rooms despite not staying in them. We were told we would get a call from their manager, Teressa, on Monday after the "claims" were investigated. Monday went by with no call. We called on Tuesday and Teressa said that she was going to charge us for one room because "we stayed there until 1am" and that there was nothing else she could do. We only booked ONE room for the family to begin with. She never intended on calling us to follow up. She did not care at all about the disgusting state of the room, the horrible inconvenience or the fact that we did not sleep in the rooms at all. She didn't even allow us to finish our sentences and kept interrupting. At this point it wasn't about the money, it was about the extremely poor customer service skills of the hotel's manager. Do NOT stay at this hotel ever. They do NOT value you as customers. We are Bonvoy Lifetime platinum members, but were treated like we didn't matter at all. She made us feel like she was tr
There was one person on the staff that was nice, but the two managers were mean, had awful personalities, and no business being in customer service. The rooms were not up to marriot standards at all. I stayed 7 days and never once got housekeeping. My tv didn’t work. The bed is very uncomfortable. And they have abunch of ppl that live there and let their kids run around being very loud all night. The pool is never opened. No coffee. I could go on but I hope you got the point and if you do stay just be prepared to be disgusted by the managers and hopefully you don’t have to see them.
Great people - tired hotel
The place is rough. Could use some updating. Housekeeping was a let-down. Staff were a delight! Very nice people!
Staff and service good amenities no so good
I didnt see on the site that the pool was down the internet was spotty in my room the bed was uncomfortable and i got these little red bumps all over my back from the bed, also the water pressure was definitely lacking. The staff and service were the only thing that made up for the other things.
DO NOT STAY HERE! This hotel is absolutely disgusting. Save yourself from spending any money in this awful hotel. 1. When we made the reservation as described below by the booking confirmation, we were given a completely different room, yet not made aware or compensated. We were charged for a king suite during a travel tournament, but it was a queen suite with a pull out sofa. We made and paid for the reservation for a king suite. 2. The sheets provided for the pull out bed were stained. 3. The smell of the hotel was horrible. It smelled like cat urine. 4. The pool was not open, but rather used for storage. 5. The gas grill was leaking natural gas and prevented people from enjoying the outside area without enduring the smell. 6. The fire pit was broken in the outside area 7. The bathroom floors were filthy; grime built up in the corners. 8. The noise from the AC sounded like a truck blasting base outside our window. Our choice was to listen to the horrendous noise or roast all night. The fact that any tournament would partner with this hotel is absurd. They should condemn this place and remodel it. Absolutely a disgrace to the Marriott name.
Wonderful
Keisha is an excellent employee and an example of the perfect host. She was able to change our room to be more accommodating for my dad who is elderly. She deserves praise and s large raise for her thoughtfulness. Breakfast buffet was great 👍
All of the staff were very friendly and helpful. The room and common areas clean and welcoming. We will be back
Overall a very nice hotel!
The bed was not as comfortable as hoped but as we get older we get too used to our beds. The bathroom could use some updating.
Fire alarm went off at 1am and again at 2 am. Also the hotel was damaged last new years by flooding and carpet still is not complete reinstalled.
Weekend Stay
The staff were very friendly and accommodating. It looks like they are in the middle of a remodel but it was still very quiet and they were respectful of guests. I would definitely stay here again!
DO NOT STAY at the Residence Inn Olathe. It was definitely one of the worst experiences we've had with a Marriott affiliated hotel. The day before our arrival we got a call from the hotel that the room we had booked, a two bedroom suite, was having air conditioning issues so they were going to move us to something else. That's no problem and we totally understand that happens and appreciated them being upfront. When we arrived to check in, all went well. When we got to the room, we noticed some small bugs in the kitchen and crawling onto our bags. We called down to the front desk, the woman stated that there is no maintenance person at that hour and that we would have to wait until morning to have it checked out. A few minutes later a man showed up at our door and offered to "spray" our room. When we inquired what that meant he said he just had some disinfectant. He wiped down the room and moved the refrigerator where there was a huge infestation. After he 'sprayed" the kitchen, we started to get ready for bed, I checked out the bed as I always do. Under the pillow we saw our first bed bug. I took a picture of it and confirmed that it was a bed bug. More were on the mattress. We immediately packed up our stuff and went down stairs to talk to the front desk. She said there wasn't anything she could do because there was no manager on duty and she can't make decisions. Several times throughout the experience we were told that they can't make a decision, that only their manager can make a decision. The leadership structure is completely broken at this location. She said there were no more rooms at that hotel. For the next 30 minutes we called around to dozens of hotels to find another place to stay. By this time it was well past midnight and we had to meet the rest of our group in just a few hours to finish our travels. We ended up staying in our car and in the lobby until the morning. Obviously, it was extremely uncomfortable and we got no sleep. The hotel charged us for our rooms despite not staying in them. We were told we would get a call from their manager, Teressa, on Monday after the "claims" were investigated. Monday went by with no call. We called on Tuesday and Teressa said that she was going to charge us for one room because "we stayed there until 1am" and that there was nothing else she could do. We only booked ONE room for the family to begin with. She never intended on calling us to follow up. She did not care at all about the disgusting state of the room, the horrible inconvenience or the fact that we did not sleep in the rooms at all. She didn't even allow us to finish our sentences and kept interrupting. At this point it wasn't about the money, it was about the extremely poor customer service skills of the hotel's manager. Do NOT stay at this hotel ever. They do NOT value you as customers. We are Bonvoy Lifetime platinum members, but were treated like we didn't matter at all. She made us feel like she was tr