Couldn't get tv to work because it has to connect to the Internet and the wifi sucks. We wanted to watch the world series so we ended up watching it on my phone. Breakfast was just ok, but it was free. Also, blood on the comforter was disgusting. They were little spots, but still unacceptable.
4.0分
其他
The room was very nice and clean. The area felt safe and breakfast had quite a bit to choose from . Parking was easy access
5.0分
其他
Hard to see the drive into hotel. You have to travel through a gas station parking lot to get to the hotel.
2.0分
家庭亲子
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We stay at Comfort Inn & Suites often when traveling. We had trouble with our check-in so we were upgraded to a King suite which was well below expectations. The rooms need to be renovated and cleaned better. The staff here was very friendly and helpful.
2.0分
其他
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Would not stay here again
We were in town for an event and a group of us had several rooms. All of them smelled moldy, and the AC struggled...the units would say like 60 degrees but it definitely wasn't.
Also the pool was closed which was disappointing because the pool was one of the reasons we picked that hotel.
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酒店回复: We apologize for the inconvenience during your stay. The hotel is now under new management, and we're working hard to improve all amenities. Thank you for bringing this to our attention.
2.0分
其他
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Staff was very slow with check in. The room appeared to be clean, bathroom run was peeling and cracked, the parking lot lights were too bright to the point that it looked like it was daytime, poor curtains/not blackout curtains, and the worst part is that there were bed bugs. My son and I both discovered bites the next morning.
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酒店回复: We're truly sorry for your experience. The hotel is now under new management, and we’re addressing all issues. Thank you for your feedback — it’s helping us make things right.
5.0分
家庭亲子
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It was a quiet and refreshing stay after our trip to Cumberland Falls. Enjoyed very comfortable beds and slept great! Bathroom was very clean and had special cabinets for clothes storage along with iron/ironing board. Design is very detail oriented with the guests in mind! Staff was very kind and helpful for our needs.
酒店回复: thank you for your feedback
4.0分
家庭亲子
The stay was good we enjoyed it. However the breakfast and breakfast area were the worst! I would stay again but plan to go else where for breakfast.
酒店回复: thank you for your feedback
4.0分
其他
My room was wonderful, so spacious and clean. I wish i could have stayed longer than one night. . I dont have anything negative to say about the property.
酒店回复: thank you for your feedback
5.0分
其他
Great value. Excellent breakfast. Super welcoming staff. Comfy bed.
Couldn't get tv to work because it has to connect to the Internet and the wifi sucks. We wanted to watch the world series so we ended up watching it on my phone. Breakfast was just ok, but it was free. Also, blood on the comforter was disgusting. They were little spots, but still unacceptable.
The room was very nice and clean. The area felt safe and breakfast had quite a bit to choose from . Parking was easy access
Hard to see the drive into hotel. You have to travel through a gas station parking lot to get to the hotel.
We stay at Comfort Inn & Suites often when traveling. We had trouble with our check-in so we were upgraded to a King suite which was well below expectations. The rooms need to be renovated and cleaned better. The staff here was very friendly and helpful.
Would not stay here again
We were in town for an event and a group of us had several rooms. All of them smelled moldy, and the AC struggled...the units would say like 60 degrees but it definitely wasn't.
Also the pool was closed which was disappointing because the pool was one of the reasons we picked that hotel.
Staff was very slow with check in. The room appeared to be clean, bathroom run was peeling and cracked, the parking lot lights were too bright to the point that it looked like it was daytime, poor curtains/not blackout curtains, and the worst part is that there were bed bugs. My son and I both discovered bites the next morning.
It was a quiet and refreshing stay after our trip to Cumberland Falls. Enjoyed very comfortable beds and slept great! Bathroom was very clean and had special cabinets for clothes storage along with iron/ironing board. Design is very detail oriented with the guests in mind! Staff was very kind and helpful for our needs.
The stay was good we enjoyed it. However the breakfast and breakfast area were the worst! I would stay again but plan to go else where for breakfast.
My room was wonderful, so spacious and clean. I wish i could have stayed longer than one night. . I dont have anything negative to say about the property.
Great value. Excellent breakfast. Super welcoming staff. Comfy bed.