We stay at Comfort Inn & Suites often when traveling. We had trouble with our check-in so we were upgraded to a King suite which was well below expectations. The rooms need to be renovated and cleaned better. The staff here was very friendly and helpful.
2.0分
其他
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Would not stay here again
We were in town for an event and a group of us had several rooms. All of them smelled moldy, and the AC struggled...the units would say like 60 degrees but it definitely wasn't.
Also the pool was closed which was disappointing because the pool was one of the reasons we picked that hotel.
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酒店回复: We apologize for the inconvenience during your stay. The hotel is now under new management, and we're working hard to improve all amenities. Thank you for bringing this to our attention.
2.0分
其他
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Staff was very slow with check in. The room appeared to be clean, bathroom run was peeling and cracked, the parking lot lights were too bright to the point that it looked like it was daytime, poor curtains/not blackout curtains, and the worst part is that there were bed bugs. My son and I both discovered bites the next morning.
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酒店回复: We're truly sorry for your experience. The hotel is now under new management, and we’re addressing all issues. Thank you for your feedback — it’s helping us make things right.
5.0分
家庭亲子
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It was a quiet and refreshing stay after our trip to Cumberland Falls. Enjoyed very comfortable beds and slept great! Bathroom was very clean and had special cabinets for clothes storage along with iron/ironing board. Design is very detail oriented with the guests in mind! Staff was very kind and helpful for our needs.
酒店回复: thank you for your feedback
4.0分
家庭亲子
The stay was good we enjoyed it. However the breakfast and breakfast area were the worst! I would stay again but plan to go else where for breakfast.
酒店回复: thank you for your feedback
4.0分
其他
My room was wonderful, so spacious and clean. I wish i could have stayed longer than one night. . I dont have anything negative to say about the property.
酒店回复: thank you for your feedback
5.0分
其他
Great value. Excellent breakfast. Super welcoming staff. Comfy bed.
1.0分
商务出差
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The smell, the rooms, the expired elevator, the food, the key cards never ever worked, the light bulbs were burnt out, the shower had zero water pressure, there was tons of mold in the showers, the pool looked disgusting, the weight room was sad, the recommendations for good restaurants was pizza in a gas station.
酒店回复: thank you for your feedback
2.0分
其他
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The shower was dirty when I checked in and the lights in my room did not turn off. I checked in late and had to be up early so just dealt with it and slept with the lights on all night
酒店回复: thank you for your feedback
3.0分
情侣出游
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I like the location of the hotel as it's close to everything and only 30 minutes from Cumberland Falls, but it backs up to run down motel that's literally right behind the comfort inn. There are a few shady looking people hanging out in the back area. The bed is not comfortable at all. Probably the worst sleep I've had ever. The key didnt work on day two and we had to habe that fixed to get in our room but annoying. When we had our arms full trying to get in the room.
We stay at Comfort Inn & Suites often when traveling. We had trouble with our check-in so we were upgraded to a King suite which was well below expectations. The rooms need to be renovated and cleaned better. The staff here was very friendly and helpful.
Would not stay here again
We were in town for an event and a group of us had several rooms. All of them smelled moldy, and the AC struggled...the units would say like 60 degrees but it definitely wasn't.
Also the pool was closed which was disappointing because the pool was one of the reasons we picked that hotel.
Staff was very slow with check in. The room appeared to be clean, bathroom run was peeling and cracked, the parking lot lights were too bright to the point that it looked like it was daytime, poor curtains/not blackout curtains, and the worst part is that there were bed bugs. My son and I both discovered bites the next morning.
It was a quiet and refreshing stay after our trip to Cumberland Falls. Enjoyed very comfortable beds and slept great! Bathroom was very clean and had special cabinets for clothes storage along with iron/ironing board. Design is very detail oriented with the guests in mind! Staff was very kind and helpful for our needs.
The stay was good we enjoyed it. However the breakfast and breakfast area were the worst! I would stay again but plan to go else where for breakfast.
My room was wonderful, so spacious and clean. I wish i could have stayed longer than one night. . I dont have anything negative to say about the property.
Great value. Excellent breakfast. Super welcoming staff. Comfy bed.
The smell, the rooms, the expired elevator, the food, the key cards never ever worked, the light bulbs were burnt out, the shower had zero water pressure, there was tons of mold in the showers, the pool looked disgusting, the weight room was sad, the recommendations for good restaurants was pizza in a gas station.
The shower was dirty when I checked in and the lights in my room did not turn off. I checked in late and had to be up early so just dealt with it and slept with the lights on all night
I like the location of the hotel as it's close to everything and only 30 minutes from Cumberland Falls, but it backs up to run down motel that's literally right behind the comfort inn. There are a few shady looking people hanging out in the back area. The bed is not comfortable at all. Probably the worst sleep I've had ever. The key didnt work on day two and we had to habe that fixed to get in our room but annoying. When we had our arms full trying to get in the room.