酒店回复: Dear Kelly,We apologize for any inconvenience caused by the state of your room during this stay. No matter how busy it gets, our team would have gladly looked for alternative solutions to address the air conditioner noise and cleanliness concerns beyond a room change request because your comfort is important to us. Thank you for bringing your feedback to our attention.
5.0分
情侣出游
原文
翻译提供方：Google
干净、交通便利！
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酒店回复: ¡Muchas gracias por su excelente reseña! Nos alegra mucho saber que encontró nuestro lugar limpio y accesible. ¡Esperamos verle de nuevo pronto!
2.0分
其他
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This hotel is a supwr 8 at marriot prices. Very shabby. Cheap carpet deodorizer throughout. Poor breakfast selections. Black out curtains with holes and stains
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酒店回复: Dear Ross,We're sincerely sorry to hear that you didn't have a good time with us during your recent visit. Your upkeep and cleanliness concerns are gratefully received. We'll be sure to have our housekeeping and maintenance teams look into your comments further so that improvements can be made where necessary. Thank you, and we hope you'll consider giving us another chance soon.
5.0分
情侣出游
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The beds were clean and comfy, the room stayed nice and cold to our liking, the staff were incredibly friendly and the breakfast was surprisingly really good, would 100% stay here again while traveling. Plus only 15 min drive to the mall.
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酒店回复: We truly appreciate this excellent review! Knowing that you enjoyed the comfy beds, friendly staff, and good breakfast is exactly what we strive for. It’s also a bonus that you found our location convenient for the mall! We can't wait to host you again soon.
3.0分
家庭亲子
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I deeply question the cleanliness of the facility as a whole as there were cobwebs in the pool room as well as some areas of the hotel room. Not simply "oh a spider just built that", they were dusty and had multiple dead bugs and debris in them. That to me says they don't clean to the best of their ability as those cobwebs had been there for a good while. Breakfast was pretty underwhelming. As someone who has stayed with hundreds of hotels over my lifetime that was probably the 2nd most dissapointing. Also, the room stunk. My kids complained about it almost the entire 3 days we stayed. It was very quiet, the pool is heated, and it's easy to get to.
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酒店回复: Thank you for taking the time to provide us with such detailed feedback. We are so sorry to hear about the issues you encountered during your stay, and we sincerely apologize for the lack of cleanliness in both the pool area and your room. Your description of the cobwebs with dead bugs and debris is unacceptable and a clear indication that our cleaning standards were not met. We have shared your comments with our housekeeping and maintenance teams to ensure these areas are thoroughly cleaned and inspected moving forward.We also regret that our breakfast did not meet your expectations and that the odor in your room was an issue for your family throughout your stay. We take these concerns very seriously and will be looking into how we can improve our offerings and address any lingering smells.We are glad to hear that you found our location convenient and that you appreciated the quiet atmosphere and heated pool. We understand your concerns and hope you will consider giving us another chance to provide you with a much better experience in the future.
1.0分
其他
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If I could share the photos, I would. Our rooms carpet was sticky, there were stains on all the furniture, bodily fluids on the shear curtains, the pull out mattress had two huge brown stains on them, the walls in the bathroom had brown stains on them, and the bathroom had zero ventilation. Not to mention the overwhelming smell of ****. We will NEVER recommend.
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酒店回复: Thank you for bringing these serious issues to our attention. We are absolutely appalled and deeply sorry to hear about the condition of your room. The situation you described is completely unacceptable and falls far short of our cleanliness and quality standards.We are taking your feedback very seriously and will be immediately addressing these issues with our housekeeping and maintenance teams. We would also like to investigate this matter further, and we would be grateful if you could provide more details about your stay. Please contact us directly at your convenience.Again, we sincerely apologize for the repulsive experience you had. This is not the standard we uphold, and we regret that we failed so badly in providing you with a clean and comfortable stay. We understand your decision to never recommend us, but we hope you will allow us to make this right.
2.0分
家庭亲子
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door lock was broken, had to get fixed. Then staff member tried to enter in evening without knocking first. Very strange. Hair dryer also broken, had to get another, had to ask multiple times for replacement. Bed lumpy, needs to be replaced. Breakfast was very standard, no fresh fruit.
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酒店回复: Dear Tracey,Feedback is how we grow as a destination, and we thank you for taking the time to share yours. We regret to hear about the challenges you faced with your accommodations and how the evening interaction with our team went. Rest assured, your comments on everything from the bed to our breakfast selection have been shared internally to help guide improvements moving forward. Thank you, and we hope to have the opportunity to welcome you back for an improved experience with us in the future.
4.0分
其他
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Great for what we needed
Don't let the exterior fool you, the interior is very up to date and inviting. The front desk was very cheery and helpful. Our room was very clean. There was a mild mildew smell in our room, as well as unfavorable air freshener in the halls. The breakfast was not impressive but we were happy with what we needed the room for- a safe, affordable and clean place to lay our heads for one evening.
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酒店回复: Thank you for your wonderful feedback! We're so glad you enjoyed our updated interior and found our staff to be helpful and friendly. We're happy to know your room was very clean and that we provided a safe and affordable place for you to stay.We apologize for the mildew smell and the air freshener, and we are addressing these issues immediately. We also appreciate your honesty about the breakfast. Your feedback is valuable, and we hope to have the chance to welcome you back again.
4.0分
其他
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The staff was very helpful and friendly. Older facility but maintained well. Room was comfortable and clean. Morning breakfast and lobby area was always clean and comfortable.
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酒店回复: Dear Christina,Thank you so much for your kind words! We're thrilled to hear that our staff made you feel welcome and that you found the room and common areas to be clean and comfortable. We appreciate you mentioning that you felt our older facility was well-maintained. We take great pride in our upkeep and your feedback validates our efforts. We hope to see you again soon!Sonesta select Team.
可以，就是等好久，要排队入住。所以哈哈哈，有点冷
霉味重，空调噪音大
空调噪音大到爆，整个房间都散发着霉味/酒店太忙了，没费心换房间，因为我觉得房间都订满了。我觉得房间不太干净……我绝对不会再订这里了。
干净、交通便利！
This hotel is a supwr 8 at marriot prices. Very shabby. Cheap carpet deodorizer throughout. Poor breakfast selections. Black out curtains with holes and stains
The beds were clean and comfy, the room stayed nice and cold to our liking, the staff were incredibly friendly and the breakfast was surprisingly really good, would 100% stay here again while traveling. Plus only 15 min drive to the mall.
I deeply question the cleanliness of the facility as a whole as there were cobwebs in the pool room as well as some areas of the hotel room. Not simply "oh a spider just built that", they were dusty and had multiple dead bugs and debris in them. That to me says they don't clean to the best of their ability as those cobwebs had been there for a good while. Breakfast was pretty underwhelming. As someone who has stayed with hundreds of hotels over my lifetime that was probably the 2nd most dissapointing. Also, the room stunk. My kids complained about it almost the entire 3 days we stayed. It was very quiet, the pool is heated, and it's easy to get to.
If I could share the photos, I would. Our rooms carpet was sticky, there were stains on all the furniture, bodily fluids on the shear curtains, the pull out mattress had two huge brown stains on them, the walls in the bathroom had brown stains on them, and the bathroom had zero ventilation. Not to mention the overwhelming smell of ****. We will NEVER recommend.
door lock was broken, had to get fixed. Then staff member tried to enter in evening without knocking first. Very strange. Hair dryer also broken, had to get another, had to ask multiple times for replacement. Bed lumpy, needs to be replaced. Breakfast was very standard, no fresh fruit.
Great for what we needed
Don't let the exterior fool you, the interior is very up to date and inviting. The front desk was very cheery and helpful. Our room was very clean. There was a mild mildew smell in our room, as well as unfavorable air freshener in the halls. The breakfast was not impressive but we were happy with what we needed the room for- a safe, affordable and clean place to lay our heads for one evening.
The staff was very helpful and friendly. Older facility but maintained well. Room was comfortable and clean. Morning breakfast and lobby area was always clean and comfortable.