酒店回复: Hi Kai,We sincerely appreciate your feedback and apologize for the experience you encountered. Cleanliness and attentive service are top priorities, and it’s clear we fell short during your stay. Your comments have been shared with our team to ensure improvements are made, and we will address the breakfast offerings to maintain freshness and quality.- The Staff at Holiday Inn & Suites Slidell - New Orleans Area
酒店回复: Hi Charles,We're truly sorry to hear about the issues you experienced during your stay. Your feedback is crucial to us as it helps us identify areas where we need to improve. We apologize for the inconvenience caused by the housekeeping and maintenance issues you've mentioned. We assure you that we take your comments seriously and will address these concerns with our team to ensure a better experience for our future guests. We're glad to hear that our front desk staff were polite and we hope that despite the issues, you were able to enjoy your vacation.- Holiday Inn & Suites Front Desk
The toilet makes a loud noise, there’s only 1 ice machine in the entire hotel, and the lighting in the rooms are very dim.
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酒店回复: Hi Vanessa,Thank you for sharing your feedback with us. We’re sorry to hear about the noise from the toilet and the lighting in your room. Your comments are valuable, and we’ll address these issues to enhance our guests' experience. We appreciate your patience and understanding.- Holiday Inn & Suites Front Desk
3.0分
其他
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Eggs & sausage were cold despite being on hot plates. They were doing renovations, not sure if that is why the 3rd floor hallway smelled funny. Tub in my room was overdue for a replacement.
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酒店回复: Hi Lynn,Thank you for sharing your feedback. We apologize for the inconvenience with the breakfast and the condition of your room. Renovations are underway to enhance our guests' experience, and we appreciate your patience during this time. Your comments about the hallway and tub have been noted, and we will address these concerns with our team. We hope to welcome you back for a more enjoyable stay in the future.- Holiday Inn & Suites Front Desk
2.0分
其他
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The evening staff who checked me in the customer service was lacking. Im use to hotel staff who are welcoming, give directions to find elevators, and give breaktast and checkout times.
This is always given without asking but not this time. I had to ask where the elevators were. Im aware majority hotels breakfast & checkout times are the same. In the room the shower curtain was gone. When i called to tell same staff about the problem she just said that was weird. No im sorry about the inconvenience. I had to pick up the shower curtain at the front desk and put it up. The morning staff were friendlier.
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酒店回复: Hi Erica,Thank you for sharing your experience with us. We apologize for the inconvenience you faced during your stay, particularly with the evening staff and the missing shower curtain. Your feedback is invaluable, and we will address these issues to improve our service. We're glad to hear the morning staff made a positive impression. We hope to provide you with a better experience on your next visit.- Holiday Inn & Suites Front Desk
3.0分
其他
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Good for a quick one night stay when traveling
Service was great but the hotel is old. It is as clean as it can be for the age of it in the room. Our only big complaint was the smell, carpet may be old or wet from the AC. Overall not bad for a quick stay
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酒店回复: Hi,We appreciate your feedback and are glad that our service met your expectations. We apologize for the issue with the room odor and understand how it affected your stay. Your comments about the room condition are noted, and we will continue working on improvements to ensure a more comfortable experience for our guests.- Holiday Inn & Suites Front Desk
我们没有看到或使用酒吧。空调效果很好，但晚上有点凉，我们不得不关掉空调打开暖气。房间很干净，工作人员，尤其是早上，非常友好，而且对我们要去的地方很了解。
办理入住时，前台工作人员显得漫不经心且不专业。房间不太干净，早餐看起来也毫无吸引力，就连提供的水果都已经变质了。
我们从周一晚上开始入住，周五退房，他们根本没有清理垃圾，也没有给我们换干净的毛巾！我们不得不提出要求，但他们只是把我们已经倒出去的垃圾清空，然后把脏毛巾收走了。他们没有整理床铺，甚至连一卷卫生纸都没留。我们也不得不主动提出要求。我们入住期间，走廊一直没有打扫。我们在网上预订了两间客房作为度假住宿。评价都很好！我不知道这些人住在哪里，但显然和我们住的不是同一个地方。前台工作人员很有礼貌，这是我唯一能说的好的方面。哦，对了，另一个房间的浴缸排水超级慢，水龙头还漏水。是的，我们已经报告了。绝对不会再住这里了。
房间年久失修，地板上还留着前一位客人的垃圾。这家酒店已经大不如前，需要彻底翻新。
连续两天没吃早餐，因为工作人员没来。管理层没有纠正这个问题。前台工作人员在后面的房间里待的时间比接待客户的时间还多。强烈不推荐。
大声
The toilet makes a loud noise, there’s only 1 ice machine in the entire hotel, and the lighting in the rooms are very dim.
Eggs & sausage were cold despite being on hot plates. They were doing renovations, not sure if that is why the 3rd floor hallway smelled funny. Tub in my room was overdue for a replacement.
The evening staff who checked me in the customer service was lacking. Im use to hotel staff who are welcoming, give directions to find elevators, and give breaktast and checkout times.
This is always given without asking but not this time. I had to ask where the elevators were. Im aware majority hotels breakfast & checkout times are the same. In the room the shower curtain was gone. When i called to tell same staff about the problem she just said that was weird. No im sorry about the inconvenience. I had to pick up the shower curtain at the front desk and put it up. The morning staff were friendlier.
Good for a quick one night stay when traveling
Service was great but the hotel is old. It is as clean as it can be for the age of it in the room. Our only big complaint was the smell, carpet may be old or wet from the AC. Overall not bad for a quick stay