酒店回复: Hi Charles,We're truly sorry to hear about the issues you experienced during your stay. Your feedback is crucial to us as it helps us identify areas where we need to improve. We apologize for the inconvenience caused by the housekeeping and maintenance issues you've mentioned. We assure you that we take your comments seriously and will address these concerns with our team to ensure a better experience for our future guests. We're glad to hear that our front desk staff were polite and we hope that despite the issues, you were able to enjoy your vacation.- Holiday Inn & Suites Front Desk
It smelled so badly of **** that I got a contact high. The place was not well lit off the road and in a bad looking run down area. The front doors were open, people congregated by the doors smoking and letting that smell also come in the doors. It was not a very savory place to be, the restaurant was closed by the time I got there. Front desk guy was very nice everything else was very displeasing.
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酒店回复: Hi Christina,We’re sorry to hear about your experience and appreciate your feedback. Ensuring a safe and comfortable environment for our guests is our top priority, and we will address the concerns you mentioned with our team. We're glad to hear our front desk staff made a positive impression. Thank you for bringing these issues to our attention.- Holiday Inn & Suites Front Desk
5.0分
商务出差
Good breakfast.!
Great service and pretty good breakfast. Clean and comfortable rooms . If you there on a Sunday, you may be able to catch Sunday Service.
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酒店回复: Hi Deshea,We’re pleased to hear you enjoyed our service and breakfast offerings. It's wonderful that you found our rooms clean and comfortable. We hope you had a memorable experience with the Sunday Service as well. We look forward to welcoming you back soon!- Holiday Inn & Suites Front Desk
3.0分
其他
Holiday Inn in Slidell need to improve in Break fast
not good at all please improve otherwise you are giving
bad reputation to rest of the Holiday Inn.
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酒店回复: We appreciate your buisness and feedback and are taking measures to improve for the forseeable future
1.0分
其他
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I didn't like anything. I got sick and tried to cancel my reservation for days. Couldn't get a number to talk to anyone on the phone. Kept getting the run around on chat group. I wouldn't recommend this to anyone.
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酒店回复: Hi Barbara,We’re truly sorry to hear about your experience and the difficulties you faced in reaching us. Your feedback is important, and we’re committed to improving our communication channels. We hope you’re feeling better and would appreciate the opportunity to assist you directly in the future.- Holiday Inn & Suites Front Desk
3.0分
家庭亲子
Staff here was great, helpful. Rooms need updating, hotel is showing it’s age
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酒店回复: Hi Randy,We’re glad to hear our staff made a positive impression during your stay. We appreciate your feedback regarding the rooms and are committed to maintaining a comfortable environment for our guests. Your comments are valuable as we plan future updates. Thank you for sharing your thoughts.- Holiday Inn & Suites Front Desk
5.0分
其他
The front desk lady by the name of Michelle was so very helpful & she made sure that everything was convenient. She went above & beyond!
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酒店回复: Hi Yuvancha,We're thrilled to hear about your positive experience with Michelle at our front desk. It's wonderful to know that her efforts made your stay more convenient and enjoyable. We always strive to go above and beyond for our guests, and we're glad to hear that Michelle did just that. We'll be sure to pass along your kind words to her.- Holiday Inn & Suites Front Desk
1.0分
情侣出游
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The first day when we checked in, gave us a room on the first floor. As soon as we open the the rooms door, we couldn’t help us notice. This smell a few humidity inside the room, the carpet was dirty, the fridge was all the way in the middle of the hallway entering the room, and the furniture that was holding the TV on top was broken with piece missing.
We went back to the front desk and they gave us a more decent room on the second floor.
The next day we woke up around 7:30 or 8 AM to go downstairs to eat. The dining area was very small and gloomy, very very lighting. There was no eggs left at the time of the morning and only one slice of bread left. There was nobody attending the breakfast area so we went to the front desk and they told them that there was no food left. So after that, they brought some burnt eggs out, but no bread.
We went back to the front desk to tell them that the eggs that they brought out were burnt and they told us that unfortunately they had run out of food and they didn’t have anything else to cook for breakfast. It was only 9 AM!
We had a few rooms rented because it was a big group and we were there all weekend for an event. Nobody was able to eat breakfast this morning at a hotel.
The second day the same scenario repeated.
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酒店回复: Hi Aleyda,We're truly sorry to hear about the issues you experienced during your stay with us. Your feedback is invaluable and we appreciate you bringing these matters to our attention. We strive to provide a comfortable and enjoyable experience for all our guests, and it's clear we fell short in your case. We will address your concerns about the room conditions and breakfast service with our team to ensure improvements are made. We hope to have the opportunity to better serve you in the future.- Holiday Inn & Suites Front Desk
3.0分
其他
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Sketchy Slidell
Although the room was quite comfortable. The location of the hotel and surrounding area was pretty sketchy. People were gathered in the lobby and near the hotel entrance. But the room was quiet and cold, just the way I like it.
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酒店回复: Hi Mark,We're glad to hear that you found our rooms comfortable and to your liking. We understand your concerns about the location and the people gathered around the hotel. We assure you that the safety and comfort of our guests is our top priority. We appreciate your feedback and will take it into consideration to improve our guest experience.- Holiday Inn & Suites Front Desk
我们从周一晚上开始入住，周五退房，他们根本没有清理垃圾，也没有给我们换干净的毛巾！我们不得不提出要求，但他们只是把我们已经倒出去的垃圾清空，然后把脏毛巾收走了。他们没有整理床铺，甚至连一卷卫生纸都没留。我们也不得不主动提出要求。我们入住期间，走廊一直没有打扫。我们在网上预订了两间客房作为度假住宿。评价都很好！我不知道这些人住在哪里，但显然和我们住的不是同一个地方。前台工作人员很有礼貌，这是我唯一能说的好的方面。哦，对了，另一个房间的浴缸排水超级慢，水龙头还漏水。是的，我们已经报告了。绝对不会再住这里了。
连续两天没吃早餐，因为工作人员没来。管理层没有纠正这个问题。前台工作人员在后面的房间里待的时间比接待客户的时间还多。强烈不推荐。
It smelled so badly of **** that I got a contact high. The place was not well lit off the road and in a bad looking run down area. The front doors were open, people congregated by the doors smoking and letting that smell also come in the doors. It was not a very savory place to be, the restaurant was closed by the time I got there. Front desk guy was very nice everything else was very displeasing.
Good breakfast.!
Great service and pretty good breakfast. Clean and comfortable rooms . If you there on a Sunday, you may be able to catch Sunday Service.
Holiday Inn in Slidell need to improve in Break fast
not good at all please improve otherwise you are giving
bad reputation to rest of the Holiday Inn.
I didn't like anything. I got sick and tried to cancel my reservation for days. Couldn't get a number to talk to anyone on the phone. Kept getting the run around on chat group. I wouldn't recommend this to anyone.
Staff here was great, helpful. Rooms need updating, hotel is showing it’s age
The front desk lady by the name of Michelle was so very helpful & she made sure that everything was convenient. She went above & beyond!
The first day when we checked in, gave us a room on the first floor. As soon as we open the the rooms door, we couldn’t help us notice. This smell a few humidity inside the room, the carpet was dirty, the fridge was all the way in the middle of the hallway entering the room, and the furniture that was holding the TV on top was broken with piece missing.
We went back to the front desk and they gave us a more decent room on the second floor.
The next day we woke up around 7:30 or 8 AM to go downstairs to eat. The dining area was very small and gloomy, very very lighting. There was no eggs left at the time of the morning and only one slice of bread left. There was nobody attending the breakfast area so we went to the front desk and they told them that there was no food left. So after that, they brought some burnt eggs out, but no bread.
We went back to the front desk to tell them that the eggs that they brought out were burnt and they told us that unfortunately they had run out of food and they didn’t have anything else to cook for breakfast. It was only 9 AM!
We had a few rooms rented because it was a big group and we were there all weekend for an event. Nobody was able to eat breakfast this morning at a hotel.
The second day the same scenario repeated.
Sketchy Slidell
Although the room was quite comfortable. The location of the hotel and surrounding area was pretty sketchy. People were gathered in the lobby and near the hotel entrance. But the room was quiet and cold, just the way I like it.