Love it!!! Excellent service! Receptionist was amazing so funny! And helpful !!! Love their cookies!!!!! 🍪 thank you so much!
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酒店回复: Thank you so much for your feedback! We're glad that our staff was able to provide you with entertainment and that you enjoyed our famous DoubleTree cookies. Thank you for staying with us!
5.0分
其他
Rhianna at the front desk was exceptional! Best check in and superior customer service.
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酒店回复: We're so pleased that she was able to provide you with exceptional customer service! We'll be sure to let her know that she impacted your stay positively. Thank you for your feedback and we look forward to seeing you again!
4.0分
商务出差
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This is an excellent option for a business stay. the staff is super-friendly and knowledgeable. I love the modern decor. The bar and restaurant are easy access and the welcome cookies are amazing !!
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酒店回复: Thank you so much for the feedback! We love that we were able to provide you with a wonderful stay and we look forward to you booking with us again. We would love to know if there is anything else we can do for you during your stays to make it even better!
5.0分
其他
Love this Hotel will book again comfortable beds and fast internet. Favorite part is the live music and dining options!!
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酒店回复: We are so happy to have heard you enjoyed your stay with us! Our live music and restaurant is open to the public as well, so if you are in the area we would love to continue serving you!
5.0分
情侣出游
Guest Services staff members were all extreme nice and engaging. Everyone cares about your experience.
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酒店回复: Thank you so much!! We are so happy to have provided you with a pleasant stay and we look forward to having you back again!
5.0分
家庭亲子
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When we first arrived, the greeter was so nice. Made us feel welcome the staff in the morning in the eating area or so cheerful and helpful with our two daughters thank you very much to them.
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酒店回复: We're so glad our staff made you feel welcome! We love being able to have provided you and your family with a great experience. Thank you for staying with us and we hope to see you again!
5.0分
其他
Breakfast was well stocked but food was not good tasting.
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酒店回复: Thank you for your feedback! We are currently working towards improvements on our Buffet, but we do have a menu available to guests as an additional option. I highly recommend it!
1.0分
其他
Roach Infestation
This hotel had roaches. As soon as we walked in there were roaches in the room. Disgusting
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酒店回复: We are so sorry that you had experienced that as soon as you arrived into your room. We thank you for notifying us of this in order for us to ensure this does not happen again.
2.0分
其他
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No water
Usually love Doubletree. This time not so much. Went out for the night only to come back to no water for the room. No toilet, sink, or shower. Went to call the desk only to have a phone that didn't work in the room. Planned on sleeping in only to find, the window treatments are terrible for keeping out light. Only, help offered for no water was a breakfast voucher. Room was $190 total. A breakfast voucher? Seriously? Fortunately water was back on when we woke up. Was not a $190 stay.
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酒店回复: We're so sorry that we were unable to meet your expectations for your stay! Thank you for informing us of the issues you had experienced, that way we can do better for you. If you choose to stay with us again we would love to make it right and give you a more positive experience!
顶级舒适的住宿
酒店太棒了！无论何时我们计划返回或经过查尔斯湖参加未来的活动或探亲，这绝对是我们的首选酒店。管理很棒，房间非常舒适宽敞，楼下的酒吧非常舒适。感谢您为我们带来如此美妙的体验。
Love it!!! Excellent service! Receptionist was amazing so funny! And helpful !!! Love their cookies!!!!! 🍪 thank you so much!
Rhianna at the front desk was exceptional! Best check in and superior customer service.
This is an excellent option for a business stay. the staff is super-friendly and knowledgeable. I love the modern decor. The bar and restaurant are easy access and the welcome cookies are amazing !!
Love this Hotel will book again comfortable beds and fast internet. Favorite part is the live music and dining options!!
Guest Services staff members were all extreme nice and engaging. Everyone cares about your experience.
When we first arrived, the greeter was so nice. Made us feel welcome the staff in the morning in the eating area or so cheerful and helpful with our two daughters thank you very much to them.
Breakfast was well stocked but food was not good tasting.
Roach Infestation
This hotel had roaches. As soon as we walked in there were roaches in the room. Disgusting
No water
Usually love Doubletree. This time not so much. Went out for the night only to come back to no water for the room. No toilet, sink, or shower. Went to call the desk only to have a phone that didn't work in the room. Planned on sleeping in only to find, the window treatments are terrible for keeping out light. Only, help offered for no water was a breakfast voucher. Room was $190 total. A breakfast voucher? Seriously? Fortunately water was back on when we woke up. Was not a $190 stay.