酒店回复: Jason, the concerns mentioned regarding your room conditions are noted. Cleanliness is a priority and these issues are unexpected. Your feedback is valuable, and we'll ensure a high standard is upheld moving forward.
酒店回复: We sincerely apologize for the inconvenience caused by damage to our hotel due to recent storms in the area. We strive to honor all guaranteed reservations. I understand the frustration of having to relocate at the last minute. Our GM is currently out of office, however, I will forward along your concerns to ensure ******* properly resolves the situation. Thank you for your patience and understanding.
酒店回复: We appreciate your feedback, Jose.We're disappointed to hear that our bedding didn't meet your expectations. We strive to provide our guests with comfortable and relaxing rooms, which is why this is so upsetting to hear. We've addressed your concerns with the appropriate members of our team so we can ensure a more enjoyable experience in the future.
5.0分
其他
原文
翻译提供方：Google
一切都很棒
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酒店回复: Alexandra, es maravilloso saber que la pasaste muy bien en Residence Inn by Marriott Colorado Springs North/Air Force Academy. ¡Esperamos darle la bienvenida nuevamente pronto!
4.0分
其他
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Check-in was fast. Room is very big.
Bed is fair in comfort.
Our room was not done in all days there.
Breakfast is great.
In general, decent place to stay a few nights.
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酒店回复: Dear Karoline,Thank you for sharing your feedback. We're glad to learn that you had a quick check-in, appreciated the spaciousness of the room, and enjoyed our breakfast. That said, we understand your comments about the room service and bed comfort, and we appreciate you bringing these points to our attention. Your feedback helps us identify areas where we can further enhance our guests' comfort. We sincerely hope to have the chance to welcome you back for an even more satisfying stay in the future.
3.0分
家庭亲子
The shower was pretty bad the tub was so dirty and the drain was so plugged that water took hours to drain. There was dried up boggers and old build up.
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酒店回复: Liliana, thank you for sharing your feedback. We're sorry your experience wasn't as expected and appreciate you bringing these concerns to our attention. Your comments have been shared with our team so we can address these issues moving forward.
5.0分
情侣出游
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The One receptionist was over-loaded but helped each person fully, according to their needs. She made sure to apologize to others in line for the inconvenience. I gave her 5 stars for her customer service.
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酒店回复: James, the team at Residence Inn by Marriott Colorado Springs North/Air Force Academy is grateful for your recognition of the exceptional service you experienced. It’s wonderful to know you appreciated the dedication shown by our team member during your stay. We hope to welcome you back soon.
5.0分
其他
It was nice. Me and the gal are from out of state and we thought it was a very safe and clean hotel/ area. All sorts of shopping and food nearby.
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酒店回复: Shane, the team is thrilled you enjoyed your stay at Residence Inn by Marriott Colorado Springs North/Air Force Academy. It’s wonderful to know you found the environment welcoming and appreciated the convenient location. We look forward to your next visit.
4.0分
情侣出游
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Thought I paid all the taxes and fees when I made the reservation but when I got there I found out there was a "parking fee". I don't know why because it is like every other hotel with it's own parking lot. Why not do like Vegas and call it a resort fee. That seems to be working out great for them. And you wonder why tourism is down?
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酒店回复: Randy, thank you for sharing your feedback. The parking charge is described in the booking details, and the team works to keep all information as transparent as possible. Your comments are valued and will be reviewed internally.
房间和服务的品质都很棒，我很喜欢！😍
房间很脏。垃圾处理器散发出一股浓重的气味。宠物的毛发沿着踢脚线堆积在一起。
正在装修——没有履行我们预订的合同。入住当天早上就把我们拒之门外。酒店经理已经知晓此事，并将退还我们搬迁的费用。酒店经理迈克尔·哈巴赫尚未就退款事宜回复*******和我本人。已向商业改善局（BBB）提出索赔。
太失望了。床垫质量很差。我们晚上睡得很糟糕，楼上的人扔很重的东西，噪音很大。我们打电话给前台，但什么也没做。而且他们还收了我们两次停车费。
一切都很棒
Check-in was fast. Room is very big.
Bed is fair in comfort.
Our room was not done in all days there.
Breakfast is great.
In general, decent place to stay a few nights.
The shower was pretty bad the tub was so dirty and the drain was so plugged that water took hours to drain. There was dried up boggers and old build up.
The One receptionist was over-loaded but helped each person fully, according to their needs. She made sure to apologize to others in line for the inconvenience. I gave her 5 stars for her customer service.
It was nice. Me and the gal are from out of state and we thought it was a very safe and clean hotel/ area. All sorts of shopping and food nearby.
Thought I paid all the taxes and fees when I made the reservation but when I got there I found out there was a "parking fee". I don't know why because it is like every other hotel with it's own parking lot. Why not do like Vegas and call it a resort fee. That seems to be working out great for them. And you wonder why tourism is down?