酒店回复: Dear Former Guest,Thank you for taking the time to share your feedback and for rating us 8 out of 10! We're delighted to hear that you enjoyed your stay in one of our remodeled rooms and found it to be lovely overall.We truly appreciate your suggestions regarding the full-length mirror and the sink water pressure. Your insights are invaluable as we continue to enhance the guest experience. We'll definitely take your comments into consideration as we make further improvements.Thank you again for choosing to stay with us. We hope to welcome you back soon and provide an even more enjoyable experience!
5.0分
其他
原文
翻译提供方：Google
很棒的住宿体验
非常舒适放松的住宿体验！唯一不足的是没有热水浴缸。我们很喜欢庭院、安全的位置以及附近的步行道！
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酒店回复: Wow, thank you for your incredible 10/10 review! We’re absolutely thrilled that you had a fantastic stay with us. Your kind words mean the world to our team, and we’re so happy that we could make your experience memorable. We truly value guests like you and can’t wait to welcome you back again soon! If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Safe travels, and see you again!
3.0分
其他
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Staff and service were very good. Had several problems with getting room keys to work. Bath tub drained super slow so when you showered you were standing in about 3 or 4 inches of water. And I learned that a martini at the bar cost $23. I think I should have been told when I ordered what the cost could be.
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酒店回复: Thank you for your thoughtful review and for the 6/10 rating — we’re glad to hear that our staff and service made a positive impression during your stay.We’re truly sorry for the issues you encountered with your room keys and the slow-draining bathtub. That’s certainly not the experience we aim to provide, and we appreciate you bringing it to our attention so we can address these maintenance concerns promptly.Regarding the martini at the bar — we understand how surprising that charge must have been, and we agree that clearer communication about pricing is important. We’ll be sure to share your feedback with our team to help improve transparency and ensure guests feel informed when ordering.We appreciate your comments and hope to welcome you back for a smoother, more enjoyable stay next time.
3.0分
商务出差
I liked the property, it was safe and beautiful, however, there was a very strong smell of sewer that never cleared during my stay.
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酒店回复: Thank you for your feedback and for the 6/10 rating — we’re glad to hear you found the property safe and beautiful, and we truly appreciate you sharing that.We’re very sorry, though, to hear about the persistent sewer odor during your stay. That’s certainly not the experience we want any of our guests to have, and we understand how unpleasant and disruptive that must have been. Please know that we take concerns like this seriously, and we’ll be looking into the issue to ensure it’s addressed promptly.We hope you’ll consider staying with us again so we can provide a fresher, more comfortable experience next time.
2.0分
商务出差
Roaches in the room especially in bathroom. Clerk admitted the problem exists in some rooms. No apology offered.
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酒店回复: Thank you for bringing this to our attention. We’re truly sorry for the experience you had during your stay. The presence of roaches in any guest room is unacceptable and deeply concerning. Cleanliness and comfort are top priorities for us, and we regret that we failed to meet those standards during your visit.Please know that we are actively working with our pest control partners to ensure this issue is fully resolved. Your feedback has prompted a thorough inspection of the affected areas, and we’re taking corrective action to prevent future occurrences.We understand how unsettling this must have been and sincerely apologize for the discomfort it caused. If you’re open to further conversation, we’d appreciate the opportunity to make amends and restore your confidence in our hotel.
5.0分
家庭亲子
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The rooms are quite large and very comfortable. The staff at the bar and front desk are wonderful and very helpful. If you have small kids, the kid pool is nice.
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酒店回复: Thank you for the fantastic review! We're so glad you enjoyed the spacious rooms, friendly staff, and kid-friendly pool. We appreciate your kind words and hope to welcome you back soon!
4.0分
家庭亲子
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Close by unique sites (eg, Dairy Queen, etc.) and gas. Would have preferred a free hot breakfast included like at other Marriott’s, but Starbucks and other options are close by.
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酒店回复: Thank you so much for your review! 😊 An 8 out of 10-amazing! Thank you so much!!! We truly appreciate your feedback about breakfast. While Courtyards currently do not offer a complimentary hot breakfast, we understand how important this amenity is to guests and we do offer a breakfast-included rate option.We hope to have the opportunity to welcome you back and make your next stay even more enjoyable! Safe travels!
4.0分
其他
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Room was very nice. Water pressure for shower was lacking a bit, plus hot water in sink for washing hands was non-existance. Those were only things I wished were better. Fast, friendly service, in good area of Moothead.
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酒店回复: Thank you for your kind review! We're thrilled to hear that you enjoyed your room and our fast, friendly service. We appreciate your feedback about the water pressure and hot water in the sink—we're always looking for ways to improve our guests' experience. Your comments help us make sure every stay is as comfortable as possible. We hope to welcome you back next time you're in Moorhead!
4.0分
其他
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Pro: The room was very nice. Check-in and checkout easy and quick. Bath and tap water were immediately warm, however, I was unable to get cold water (any which way the handle was turned) for my water bottle.
Con: There didn't seem to be free breakfast service with the room charge of $164 + tax. But there is a small restaurant next to the lobby with a competitively priced menu.
Neutral: Near the lobby there's no elevator and upon entering door B with baggage, I saw no elevator up and down the immediate East-West and North-South corridors, so I hoofed it up three flights with two bags. On the way back down, I found the elevator in an "elevator lobby" along the corridor where the room was located.
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酒店回复: Thank you for your detailed feedback and for highlighting the positives of your stay! We're glad you enjoyed your room and had an easy check-in and checkout experience. We appreciate you bringing the water temperature issue to our attention—we'll have our team look into it. Regarding breakfast, we understand how important that amenity can be and are glad you found our restaurant's menu competitive. We also appreciate your observations about the elevator locations and will consider ways to improve signage for future guests. We hope to welcome you back soon for an even better experience!
5.0分
其他
Quick over night stop
Beautiful hotel and spacious, comfortable rooms!
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酒店回复: Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our beautiful hotel and found the rooms spacious and comfortable. It means the world to us that your stay was a 10/10—we can't wait to welcome you back again soon!
我住在一间重新装修的房间里，感觉非常好。我喜欢房间里的一切，但只有几样东西我不太喜欢。比如一面全身镜。唯一比它大的镜子是水槽上方的那面，还有一面挂在墙上的，只到我的膝盖那么高。水槽里的水压也很差。其他一切都很好。
很棒的住宿体验
非常舒适放松的住宿体验！唯一不足的是没有热水浴缸。我们很喜欢庭院、安全的位置以及附近的步行道！
Staff and service were very good. Had several problems with getting room keys to work. Bath tub drained super slow so when you showered you were standing in about 3 or 4 inches of water. And I learned that a martini at the bar cost $23. I think I should have been told when I ordered what the cost could be.
I liked the property, it was safe and beautiful, however, there was a very strong smell of sewer that never cleared during my stay.
Roaches in the room especially in bathroom. Clerk admitted the problem exists in some rooms. No apology offered.
The rooms are quite large and very comfortable. The staff at the bar and front desk are wonderful and very helpful. If you have small kids, the kid pool is nice.
Close by unique sites (eg, Dairy Queen, etc.) and gas. Would have preferred a free hot breakfast included like at other Marriott’s, but Starbucks and other options are close by.
Room was very nice. Water pressure for shower was lacking a bit, plus hot water in sink for washing hands was non-existance. Those were only things I wished were better. Fast, friendly service, in good area of Moothead.
Pro: The room was very nice. Check-in and checkout easy and quick. Bath and tap water were immediately warm, however, I was unable to get cold water (any which way the handle was turned) for my water bottle.
Con: There didn't seem to be free breakfast service with the room charge of $164 + tax. But there is a small restaurant next to the lobby with a competitively priced menu.
Neutral: Near the lobby there's no elevator and upon entering door B with baggage, I saw no elevator up and down the immediate East-West and North-South corridors, so I hoofed it up three flights with two bags. On the way back down, I found the elevator in an "elevator lobby" along the corridor where the room was located.
Quick over night stop
Beautiful hotel and spacious, comfortable rooms!