酒店回复: Dear Former Guest,Thank you for taking the time to share your feedback and for rating us 8 out of 10! We're delighted to hear that you enjoyed your stay in one of our remodeled rooms and found it to be lovely overall.We truly appreciate your suggestions regarding the full-length mirror and the sink water pressure. Your insights are invaluable as we continue to enhance the guest experience. We'll definitely take your comments into consideration as we make further improvements.Thank you again for choosing to stay with us. We hope to welcome you back soon and provide an even more enjoyable experience!
5.0分
其他
原文
翻译提供方：Google
很棒的住宿体验
非常舒适放松的住宿体验！唯一不足的是没有热水浴缸。我们很喜欢庭院、安全的位置以及附近的步行道！
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酒店回复: Wow, thank you for your incredible 10/10 review! We’re absolutely thrilled that you had a fantastic stay with us. Your kind words mean the world to our team, and we’re so happy that we could make your experience memorable. We truly value guests like you and can’t wait to welcome you back again soon! If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know. Safe travels, and see you again!
5.0分
商务出差
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Our first night was very noisy. Lots of kids running up and down the halls until at least 11:30. They were right across the hall and they were slamming doors and running and then knocking on the door or slamming their door during this time. Very unpleasant. Went to use the pool the next morning and couldn't because there had been broken glass in the area so pool was closed..Second night was much better was quiet.
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酒店回复: Thank you so much for sharing your feedback and for giving us a 10/10 review!!! We truly appreciate your kind rating, even though your first night was disrupted by noise in the hallway and the pool closure the next morning. I’m very sorry for the inconvenience this caused and understand how unpleasant that must have been.I’m glad to hear that your second night was much quieter and more enjoyable. Your comments help us improve, and we’ll be sure to address the issues you experienced so future stays are even better. We hope to welcome you back again soon for a consistently relaxing visit. Safe travels!
4.0分
家庭亲子
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Clean room; friendly and accommodating staff. On site food was delicious and even though it was pretty expensive, worth it to not have to leave the hotel for good food.
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酒店回复: Thank you so much for sharing your experience with us. We’re delighted to hear that you enjoyed the cleanliness of your room and that our team made you feel welcome and well cared for during your stay.It’s wonderful to know that you found our on-site dining both delicious and convenient. While we understand that pricing can sometimes feel higher, we’re glad you felt the quality and ease of dining with us made it worthwhile.We truly appreciate your feedback and look forward to welcoming you back to Courtyard by Marriott Moorhead for another enjoyable visit.
3.0分
商务出差
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Walls seem paper thin, can hear everything in other rooms. Tons of kids running in the halls making it hard to sleep. Bed was very firm and pillows not supportive at all.
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酒店回复: Thank you for taking the time to share your feedback with us. We truly value hearing from our guests, as it helps us continue to improve the experience we provide.We’re sorry to learn that your stay did not meet expectations. Our goal is always to deliver a comfortable, welcoming environment with attentive service, and it’s clear we fell short during your visit. Please know that your comments have been shared with our leadership team so we can address the concerns you raised and ensure they are corrected moving forward.We would love the opportunity to speak with you directly and learn more about your experience. If you’re open to it, please reach out to our management team at the hotel so we can make things right.We appreciate you choosing Courtyard by Marriott Moorhead, and we hope you’ll consider giving us another chance to provide you with the exceptional stay you deserve.
3.0分
其他
We had exposed spray foam in areas around our room.the building is rickety and the hwy is very loud.
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酒店回复: Thank you for sharing your feedback. We're glad you chose to stay with us, and we appreciate you bringing these concerns to our attention.We’re truly sorry to hear about the issues you encountered with the condition of the building and the noise from the highway. Exposed spray foam and structural concerns are not reflective of the standards we aim to uphold, and we’ll be reviewing this with our maintenance team to ensure these areas are addressed promptly.We understand how important a peaceful and well-maintained environment is to a comfortable stay, and we regret that we fell short in this instance. Your comments are valuable to us, and we’ll use them to help improve the experience for future guests.Thank you again for your honesty, and we hope to have the opportunity to provide a better stay in the future.
3.0分
其他
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Staff and service were very good. Had several problems with getting room keys to work. Bath tub drained super slow so when you showered you were standing in about 3 or 4 inches of water. And I learned that a martini at the bar cost $23. I think I should have been told when I ordered what the cost could be.
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酒店回复: Thank you for your thoughtful review and for the 6/10 rating — we’re glad to hear that our staff and service made a positive impression during your stay.We’re truly sorry for the issues you encountered with your room keys and the slow-draining bathtub. That’s certainly not the experience we aim to provide, and we appreciate you bringing it to our attention so we can address these maintenance concerns promptly.Regarding the martini at the bar — we understand how surprising that charge must have been, and we agree that clearer communication about pricing is important. We’ll be sure to share your feedback with our team to help improve transparency and ensure guests feel informed when ordering.We appreciate your comments and hope to welcome you back for a smoother, more enjoyable stay next time.
3.0分
商务出差
I liked the property, it was safe and beautiful, however, there was a very strong smell of sewer that never cleared during my stay.
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酒店回复: Thank you for your feedback and for the 6/10 rating — we’re glad to hear you found the property safe and beautiful, and we truly appreciate you sharing that.We’re very sorry, though, to hear about the persistent sewer odor during your stay. That’s certainly not the experience we want any of our guests to have, and we understand how unpleasant and disruptive that must have been. Please know that we take concerns like this seriously, and we’ll be looking into the issue to ensure it’s addressed promptly.We hope you’ll consider staying with us again so we can provide a fresher, more comfortable experience next time.
2.0分
商务出差
Roaches in the room especially in bathroom. Clerk admitted the problem exists in some rooms. No apology offered.
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酒店回复: Thank you for bringing this to our attention. We’re truly sorry for the experience you had during your stay. The presence of roaches in any guest room is unacceptable and deeply concerning. Cleanliness and comfort are top priorities for us, and we regret that we failed to meet those standards during your visit.Please know that we are actively working with our pest control partners to ensure this issue is fully resolved. Your feedback has prompted a thorough inspection of the affected areas, and we’re taking corrective action to prevent future occurrences.We understand how unsettling this must have been and sincerely apologize for the discomfort it caused. If you’re open to further conversation, we’d appreciate the opportunity to make amends and restore your confidence in our hotel.
5.0分
家庭亲子
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The rooms are quite large and very comfortable. The staff at the bar and front desk are wonderful and very helpful. If you have small kids, the kid pool is nice.
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酒店回复: Thank you for the fantastic review! We're so glad you enjoyed the spacious rooms, friendly staff, and kid-friendly pool. We appreciate your kind words and hope to welcome you back soon!
我住在一间重新装修的房间里，感觉非常好。我喜欢房间里的一切，但只有几样东西我不太喜欢。比如一面全身镜。唯一比它大的镜子是水槽上方的那面，还有一面挂在墙上的，只到我的膝盖那么高。水槽里的水压也很差。其他一切都很好。
很棒的住宿体验
非常舒适放松的住宿体验！唯一不足的是没有热水浴缸。我们很喜欢庭院、安全的位置以及附近的步行道！
Our first night was very noisy. Lots of kids running up and down the halls until at least 11:30. They were right across the hall and they were slamming doors and running and then knocking on the door or slamming their door during this time. Very unpleasant. Went to use the pool the next morning and couldn't because there had been broken glass in the area so pool was closed..Second night was much better was quiet.
Clean room; friendly and accommodating staff. On site food was delicious and even though it was pretty expensive, worth it to not have to leave the hotel for good food.
Walls seem paper thin, can hear everything in other rooms. Tons of kids running in the halls making it hard to sleep. Bed was very firm and pillows not supportive at all.
We had exposed spray foam in areas around our room.the building is rickety and the hwy is very loud.
Staff and service were very good. Had several problems with getting room keys to work. Bath tub drained super slow so when you showered you were standing in about 3 or 4 inches of water. And I learned that a martini at the bar cost $23. I think I should have been told when I ordered what the cost could be.
I liked the property, it was safe and beautiful, however, there was a very strong smell of sewer that never cleared during my stay.
Roaches in the room especially in bathroom. Clerk admitted the problem exists in some rooms. No apology offered.
The rooms are quite large and very comfortable. The staff at the bar and front desk are wonderful and very helpful. If you have small kids, the kid pool is nice.