Delighted with the check-in and the services provided. Thank you for your hospitality and your renovations are very impressive. Thank you.
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酒店回复: Thank you so much for your kind words and for taking the time to share your experience. We’re delighted to hear that you enjoyed the check-in process and our hospitality. It’s wonderful to know that the renovations made a positive impression—we’re excited about the improvements and thrilled that you noticed!Your feedback means a lot to us, and we look forward to welcoming you back soon for another great stay.
4.0分
其他
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Front desk staff very friendly. The hotel is under construction/ renovation so some amenities are unavailable (e.g. washer/dryer). Most rooms don't have a refrigerator unless you have a medical or emergent necessity.
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酒店回复: Thank you for sharing your review and experience with us. We truly appreciate your understanding as we work through our renovation process. While some amenities are currently limited, we’re excited to let you know that as part of these upgrades, every guest room will soon feature a refrigerator for added convenience.Your feedback is invaluable, and we look forward to welcoming you back to enjoy our fully renovated property and enhanced amenities in the near future.
5.0分
其他
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Other than the one elevator needing maintenance and the pounding starting extremely early in the morning and continuing all day, the stay was great. Everything was clean, everything was wonderful, the breakfast was delicious, the service was friendly, loved the stay.
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酒店回复: Thank you so much for sharing your review! We’re thrilled to hear that you enjoyed the cleanliness, breakfast, and friendly service during your stay. Your kind words mean a lot to our team.We appreciate your understanding regarding the elevator maintenance and renovation work. These improvements are part of our commitment to creating an even better experience for our guests, and we’re excited for you to see the results on your next visit.We look forward to welcoming you back soon!
4.0分
其他
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The room was nice. The curtains would not shut so very light in the room all night. The tub had rust in it and some mold in the grout. It looks like they are revamping the rooms. The floor above me is being remodeled and on Sunday morning workers started early making noise above me, rather annoying!
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酒店回复: Thank you for taking the time to share your feedback with us. We truly appreciate your comments and are glad to hear you found the room nice. We sincerely apologize for the issues you experienced with the curtains, tub, and the noise from our renovation work. Your comfort is very important to us, and we regret that these factors impacted your stay.We are currently undergoing a full property renovation and refresh to enhance the guest experience, and your observations help us ensure we address every detail. We would love the opportunity to welcome you back once the updates are complete so you can enjoy the improvements firsthand.Thank you again for your review and for giving us the chance to improve. We hope to see you again in the future!
2.0分
其他
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Entire hotel seems neglected and needs updating. Staff were pleasant and helpful. Room shower was leaking which splashed onto the floor, it was hot and stuffy in Room and musty smelling, lights need replacing in bathroom. Also, they didnt include the right toiletries. Too many lotions, no conditioners. Just seems like there isn’t any maintenance ir proper upkeep.
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酒店回复: Thank you for taking the time to share your thoughts about your recent stay. I want to personally express my appreciation for your feedback and extend my sincerest apologies that we did not meet your expectations.As you noted, the hotel is in need of updates, and I’m pleased to share that we are currently undergoing a full property renovation aimed at restoring the hotel to its former charm and enhancing the overall guest experience.We truly hope you’ll consider staying with us again once the renovation is complete, so we can provide you with the exceptional visit you deserve.
4.0分
其他
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There were couple hairballs on bathroom floor, and some hair in bath tub from last people in the room I am guessing. Also the floor length mirror was very dirty! Otherwise room was good.
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酒店回复: We are sorry to hear that you had some cleanliness issues when you last stayed with us. We thank you for taking the time to share those issues with us and we have addressed those issues, so they do not happen again. We’re excited to let you know that our hotel is currently undergoing a full renovation, scheduled for completion in early 2026. We can’t wait to welcome you back and share the refreshed experience with you.We look forward to the opportunity to host you again soon!
3.0分
商务出差
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When I arrived they were very short staffed. Nobody was at the front desk. the front desk girl was trying to do so many things because of staff shortage. The check in system was down. The didn't have enough maids to clean rooms. Rooms were not ready.
The staff despite the troubles tried to do their best to help and accommodate guests.
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酒店回复: Thank you for taking the time to share your experience with us. We sincerely appreciate your business and are truly sorry that we fell short of your expectations during your stay.As you may have noticed, our property is currently undergoing a comprehensive renovation. While this is no excuse, we understand how it may have contributed to the challenges you encountered, and we deeply regret any inconvenience caused.We genuinely hope you’ll consider visiting us again once the renovations are complete, so we can provide you with the exceptional experience you deserve.
4.0分
情侣出游
The staff was very nice and had greatcc bc customer service schools, the room was nice and clean
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酒店回复: Thank you so much for sharing your feedback and for recognizing our team’s great customer service skills. We’re delighted to hear that you found your room nice and clean—it means a lot to us.We’re currently in the process of a full property renovation and refresh to make your future stays even more enjoyable. We would love the opportunity to welcome you back once these updates are complete so you can experience all the exciting improvements firsthand.Thank you again for your review and for choosing us. We look forward to hosting you again soon
1.0分
情侣出游
The room had a weird odor to it and if you dared to shower you’d be standing in a puddle. The front desk staff that checked us in was rude.
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酒店回复: Thank you for taking the time to share your experience with us. We sincerely appreciate your business and are truly sorry that we fell short of your expectations during your stay.As you may have noticed, our property is currently undergoing a comprehensive renovation. While this is no excuse, we understand how it may have contributed to the challenges you encountered, and we deeply regret any inconvenience caused.We genuinely hope you’ll consider visiting us again once the renovations are complete, so we can provide you with the exceptional experience you deserve.
还行吧，比较安静
Delighted with the check-in and the services provided. Thank you for your hospitality and your renovations are very impressive. Thank you.
Front desk staff very friendly. The hotel is under construction/ renovation so some amenities are unavailable (e.g. washer/dryer). Most rooms don't have a refrigerator unless you have a medical or emergent necessity.
Other than the one elevator needing maintenance and the pounding starting extremely early in the morning and continuing all day, the stay was great. Everything was clean, everything was wonderful, the breakfast was delicious, the service was friendly, loved the stay.
The room was nice. The curtains would not shut so very light in the room all night. The tub had rust in it and some mold in the grout. It looks like they are revamping the rooms. The floor above me is being remodeled and on Sunday morning workers started early making noise above me, rather annoying!
Entire hotel seems neglected and needs updating. Staff were pleasant and helpful. Room shower was leaking which splashed onto the floor, it was hot and stuffy in Room and musty smelling, lights need replacing in bathroom. Also, they didnt include the right toiletries. Too many lotions, no conditioners. Just seems like there isn’t any maintenance ir proper upkeep.
There were couple hairballs on bathroom floor, and some hair in bath tub from last people in the room I am guessing. Also the floor length mirror was very dirty! Otherwise room was good.
When I arrived they were very short staffed. Nobody was at the front desk. the front desk girl was trying to do so many things because of staff shortage. The check in system was down. The didn't have enough maids to clean rooms. Rooms were not ready.
The staff despite the troubles tried to do their best to help and accommodate guests.
The staff was very nice and had greatcc bc customer service schools, the room was nice and clean
The room had a weird odor to it and if you dared to shower you’d be standing in a puddle. The front desk staff that checked us in was rude.