酒店回复: Thank you for the kind review! We appreciate your business and hope to see you again soon!
5.0分
其他
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The room looked, smelled, and felt clean. We loved the smell of the provided soaps in the shower, it didn’t cause my hair to be dry or filmy, so that’s a win for me! My kids loved the mounted tv that said my name when we walked in! The thermostat worked perfect! The breakfast was great for a free hotel breakfast (the potatoes were amazing)! I loved the “pet at play” door tag, I’m always anxious that a house cleaner will let my cats out accidentally, they are escape artist, so the peace of mind was great! We loved it, best hotel we’ve stayed at for the price thus far! Thank you to the staff, the girls at the front desk were amazing!! 5 STARS!
1.0分
其他
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I gave you plenty of notice that I cancelled my trip and you still refused to refund my 2 nights that I had reserved at the Hampton Inn in N.Platte , Nebraska. Are they that money hungry?. And the Baymont Inn in Baldwin,Wisconsin refunded my Money, but Not Hampton Inn? What's up with that? Poor customer service all the Way!
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酒店回复: Mr. Richard,Thank you for your comments. I understand how important this is to you. After reviewing your reservations, it appears you booked two separate, nonconsecutive nights with two separate ******* reservations. The reservations were made under a nonrefundable rate, which is offered at a lower price compared to our more flexible options. Unfortunately, this means we’re unable to process a refund. We truly value your business and hope to welcome you again in the future. I understand that similar to our phone call, your call with another one of my managers was disconnected prior to ending the phone discussion. Feel free to call and talk to me when you get more reliable phone service.
5.0分
情侣出游
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Didn't use the gym, but all the staff was very friendly and the room was very clean and I loved there were extra towels and wash rags. Usually for a king room, you are lucky to get one of each.
5.0分
其他
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A great place to stay in North Platte
Clean room with nice shower. Bed was not as firm as expected. Coffee in breaktast area nice and hot. Liked the bathroom amenities including hair/skin products. Enjoyed getting a discount at local restaurants.
5.0分
其他
Comfortable
Room was clean and comfortable. Good location. The room showed it's age, though, and could use some renovation.
4.0分
其他
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I didnt like cashless, i observed an elderly guest try to purchase a bottled wster. Another guest try to purchase it for them but was yold it had to be put on theyre room. Finally the desk vlerk gave them a different bottle of wster. All of the confusion should of been avoided from the get go. Unfortunately at breakfast there were 2 bus tours already in the breakfast area. It was handled as well as could be expected, seating was a problem
5.0分
其他
Great service. Offered to extend my check out time as I arrived late. Helped me with my door that was stuck.
5.0分
其他
Nice eating options within walking distance, plus discount for staying at the Hampton.
工作人员非常友好。
出色地
The room looked, smelled, and felt clean. We loved the smell of the provided soaps in the shower, it didn’t cause my hair to be dry or filmy, so that’s a win for me! My kids loved the mounted tv that said my name when we walked in! The thermostat worked perfect! The breakfast was great for a free hotel breakfast (the potatoes were amazing)! I loved the “pet at play” door tag, I’m always anxious that a house cleaner will let my cats out accidentally, they are escape artist, so the peace of mind was great! We loved it, best hotel we’ve stayed at for the price thus far! Thank you to the staff, the girls at the front desk were amazing!! 5 STARS!
I gave you plenty of notice that I cancelled my trip and you still refused to refund my 2 nights that I had reserved at the Hampton Inn in N.Platte , Nebraska. Are they that money hungry?. And the Baymont Inn in Baldwin,Wisconsin refunded my Money, but Not Hampton Inn? What's up with that? Poor customer service all the Way!
Didn't use the gym, but all the staff was very friendly and the room was very clean and I loved there were extra towels and wash rags. Usually for a king room, you are lucky to get one of each.
A great place to stay in North Platte
Clean room with nice shower. Bed was not as firm as expected. Coffee in breaktast area nice and hot. Liked the bathroom amenities including hair/skin products. Enjoyed getting a discount at local restaurants.
Comfortable
Room was clean and comfortable. Good location. The room showed it's age, though, and could use some renovation.
I didnt like cashless, i observed an elderly guest try to purchase a bottled wster. Another guest try to purchase it for them but was yold it had to be put on theyre room. Finally the desk vlerk gave them a different bottle of wster. All of the confusion should of been avoided from the get go. Unfortunately at breakfast there were 2 bus tours already in the breakfast area. It was handled as well as could be expected, seating was a problem
Great service. Offered to extend my check out time as I arrived late. Helped me with my door that was stuck.
Nice eating options within walking distance, plus discount for staying at the Hampton.