酒店回复: Thank you for taking the time to share your experience with us. Please accept our sincere apologies for the condition of your room and the disturbances you encountered during your stay. What you described falls far short of the standards we strive to maintain, and we deeply regret that we did not meet your expectations.We are especially concerned to hear about the cleanliness issues and the noise disruptions you experienced, including the air conditioning unit and disturbances from neighboring rooms. This is certainly not the experience we want for any of our guests. We’ve already shared your feedback with our housekeeping and maintenance teams to address these matters directly and ensure improvements are made.Additionally, we understand how frustrating it can be to encounter unexpected charges. While our parking and internet fees are noted during booking, we will review how this information is communicated to ensure it’s clearer moving forward.We truly value your feedback, as it helps us improve. We hope you’ll consider giving us another opportunity in the future to provide you with a much more positive and comfortable stay.

酒店回复: Dear Kelly,Thank you for taking the time to share your recent experience with us. We’re glad to hear that you found our hotel nice overall and that you had a great interaction with our pub waitress — we’ll be sure to pass along your kind words to her!That said, we truly regret that other aspects of your stay didn’t meet expectations. We apologize for the inconvenience of not having enough coffee and washcloths for the number of guests in your room. That’s certainly something we should have caught, and we’ll address it with our housekeeping team to ensure better attention to detail moving forward.We also understand that parking fees can be frustrating. Our $15 daily charge helps us maintain a secure and convenient facility in a location where space is limited, but we do appreciate your feedback and will keep it in mind.We value your comments and hope to have the opportunity to provide a more seamless experience on a future visit.Warm regards,

酒店回复: Dear Sansia,Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience at our pool did not meet your expectations for a relaxing and enjoyable visit.We understand how important it is to have a peaceful environment, especially when you're looking to unwind. Your comments about unsupervised children and the need for better pool oversight have been noted and taken seriously. We’re currently reviewing our staffing and supervision policies around the pool area to ensure all our guests can enjoy it comfortably.Your feedback is incredibly valuable to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back in the future and provide the relaxing experience you deserve.Warm regards,

酒店回复: Dear Halina,Thank you for taking the time to share your feedback and for rating us so highly. We're delighted to hear that you enjoyed the overall vibe of our property and that your experience with us was a positive one.We also appreciate your constructive comments regarding the “fake” balconies and reception area. Guest insights like yours are invaluable as we continue to update and enhance our property to ensure it meets both aesthetic and functional expectations. Your observations have been noted and will be considered as we plan future improvements.It was our pleasure to have you with us, and we hope to welcome you back soon for an even more refined experience.Warm regards,

酒店回复: Dear Alan,Thank you for taking the time to share your feedback and for awarding us four stars. We’re pleased to hear that our front desk team made a positive impression—providing helpful service is something we take great pride in.We also truly appreciate your constructive comments regarding the condition of the room. We recognize that some areas of the hotel, including the A/C and carpeting, are due for updating, and we want to assure you that plans for improvements are already underway. Your observations help us prioritize what matters most to our guests.We hope to have the opportunity to welcome you back in the future so you can enjoy an even more comfortable and refreshed experience.Warm regards,

酒店回复: Thank you for your kind review! We're glad to hear you had a smooth check-in experience and were able to enjoy a quick drink at the bar. It's also great to know your room was comfortable and met your expectations.We appreciate you choosing to stay with us and look forward to welcoming you back again soon!