酒店回复: Dear Heiko, we’re glad our location made your stay convenient and that our amenities met your needs. We do regret that the bathroom did not meet the standards of cleanliness you expected, and your feedback will be shared with our leadership teams to help ensure all spaces are properly maintained for future guests.Hotel Management & Staff
4.0分
其他
I did not have a beach view, but the room was clean. Small kitchenette sink faucet was not working!
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酒店回复: Dear Jeffrey, thank you for sharing your feedback. While we’re glad knowing your room was clean, we regret that the kitchen sink faucet wasn't functioning properly and that the view from your room may have left you wanting. Please know that these matters will be discussed amongst our leadership teams in the spirit of our continual efforts to improve. Your patience is truly appreciated, and we hope we might have another opportunity to better serve you in the future.Hotel Management & Staff
5.0分
其他
Great location and convenient to beautiful part of the outer banks. Would definitely stay again. Rooms were comfortable and nice size.
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酒店回复: Dear Bob, we’re thrilled to hear you enjoyed our prime location here in the Outer Banks and found your room both comfortable and spacious. Thank you for sharing your kind words; we look forward to welcoming you back for another stay soon!Hotel Management & Staff
5.0分
家庭亲子
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We appreciated the location of the hotel, the snacks you had for sale and that it is pet friendly.
the arm chairs in the room were not comfortable and felt well worn.
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酒店回复: Dear Margaret,Thank you for sharing your feedback! We're so glad to hear you enjoyed our convenient location, the on-site snack options, and our pet-friendly accommodations. It’s always great to know when those amenities make our guests feel more at home. We also appreciate your comments regarding the armchairs in the room. Comfort is important to us, and your observation has been shared with our team as we continue to evaluate furniture and room updates. Thank you again for staying with us—we hope to welcome you (and your furry friend) back again soon!Hotel Management & Staff
4.0分
其他
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Great location, needs updating and cleaning
Friendly and helpful staff and great location. Hotel needs a deep clean and renovation. Room and public spaces were worn.
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酒店回复: Dear Kelly, we’re glad to hear you enjoyed our beautiful oceanside location and found our staff friendly and helpful. We do, however, regret that the condition of the room and public spaces fell short of your expectations. Your feedback regarding cleaning and updates will be discussed with our leadership teams as we continue working to enhance the experience for our guests.Hotel Management & Staff
5.0分
其他
The place was clean. The staff was very friendly and I love the continental breakfast. It is also nice that it’s right on the beach.
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酒店回复: Dear Cynthia, we’re so glad you enjoyed your stay and appreciated our fresh accommodations, friendly hospitality, and tasty continental breakfast. Being right on the beach is definitely a favorite perk for our guests, and we’re happy it made your visit even more enjoyable. We’d love to welcome you back for another relaxing stay!Hotel Management & Staff
2.0分
其他
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Continental breakfast was very disappointing. Oranges, apples, and bananas were poor quality; bacon was shaved so thin, it was tasteless; muffins were jiffy quality; Coffee was not replenished regularly, only the waffles palatable. The biggest issue was housekeeping. We were there five nights and never received housekeeping service. There is a ‘system’ that requires you to take the hang tag off of your door for service (this was never disclosed or posted). The signage on vanity said services would be every other day. When I spoke with the front desk they told me about the hang tag -I told them that I even spoke with two of the staff members on the floor, and they said (unfortunately) they speak very little English (that does not excuse being missed for service five nights). I scrubbed the tub myself, made our beds daily, and emptied the trash daily. When we returned daily to find the room not serviced, I had to request towels and toilet paper from the front desk. We just had to deal with the sand that unavoidably was tracked into the room. I will say they were very responsive the first night when the A/C broke - they made alternate room options and had it serviced the next day. Front desk staff was not engaging (at all), but they did send the linens up quickly after my calls (the guy that brought them was very kind).
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酒店回复: Dear Julie, thank you for taking the time to share such a detailed account of your stay. While we’re glad to hear our team responded promptly to the A/C issue and that our delivery staff was kind and efficient, we’re truly sorry for each of the housekeeping and breakfast difficulties you experienced. Your comments about both food quality and cleaning procedures will be shared with our management team so we can address these instances appropriately. We appreciate your patience and feedback, and we hope to have the opportunity to provide you with the full standard of service you should expect.Hotel Management & Staff
5.0分
家庭亲子
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This hotel was on the ocean with steps and deck to go over the dunes. Stunning views. The hotel was in great shape with a gorgeous pool area. Breakfast was good!
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酒店回复: Dear Patricia,Thank you for taking the time to share your experience of Hampton Inn & Suites Outer Banks/Corolla! We're thrilled to hear you enjoyed the beautiful oceanfront location and that the views, easy beach access, and deck over the dunes made a great impression. It’s also wonderful to know the hotel and pool area met your expectations and that breakfast added to the positive experience. We truly appreciate your feedback and look forward to welcoming you back for another relaxing stay by the ocean!Hotel Management & Staff
2.0分
情侣出游
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There was never any towels at the pool areas or hot tub. We said something to the front desk. Next day when we went back there was still no towels out. The shampoo, conditioner and body wash containers was all empty. Will not stay here again. For the money it cost to stay here you should not have anything to complain about. Over priced!!!
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酒店回复: Dear Paula,Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet expectations. Your comments have been noted and will be shared with our team to help ensure improvements are made. We truly appreciate your input.Hotel Management & Staff
酒店地理位置优越，享有海景，服务周到，房间干净整洁。
地理位置优越，设施一流。
缺点：浴室里到处都是（其他人的）头发。
I did not have a beach view, but the room was clean. Small kitchenette sink faucet was not working!
Great location and convenient to beautiful part of the outer banks. Would definitely stay again. Rooms were comfortable and nice size.
We appreciated the location of the hotel, the snacks you had for sale and that it is pet friendly.
the arm chairs in the room were not comfortable and felt well worn.
Great location, needs updating and cleaning
Friendly and helpful staff and great location. Hotel needs a deep clean and renovation. Room and public spaces were worn.
The place was clean. The staff was very friendly and I love the continental breakfast. It is also nice that it’s right on the beach.
Continental breakfast was very disappointing. Oranges, apples, and bananas were poor quality; bacon was shaved so thin, it was tasteless; muffins were jiffy quality; Coffee was not replenished regularly, only the waffles palatable. The biggest issue was housekeeping. We were there five nights and never received housekeeping service. There is a ‘system’ that requires you to take the hang tag off of your door for service (this was never disclosed or posted). The signage on vanity said services would be every other day. When I spoke with the front desk they told me about the hang tag -I told them that I even spoke with two of the staff members on the floor, and they said (unfortunately) they speak very little English (that does not excuse being missed for service five nights). I scrubbed the tub myself, made our beds daily, and emptied the trash daily. When we returned daily to find the room not serviced, I had to request towels and toilet paper from the front desk. We just had to deal with the sand that unavoidably was tracked into the room. I will say they were very responsive the first night when the A/C broke - they made alternate room options and had it serviced the next day. Front desk staff was not engaging (at all), but they did send the linens up quickly after my calls (the guy that brought them was very kind).
This hotel was on the ocean with steps and deck to go over the dunes. Stunning views. The hotel was in great shape with a gorgeous pool area. Breakfast was good!
There was never any towels at the pool areas or hot tub. We said something to the front desk. Next day when we went back there was still no towels out. The shampoo, conditioner and body wash containers was all empty. Will not stay here again. For the money it cost to stay here you should not have anything to complain about. Over priced!!!