酒店回复: Thank you for sharing your experience! I will share this with the team. Hope to see you again!
3.0分
商务出差
原文
翻译提供方：Google
晚上噪音很大。住在一楼，靠近马路。听到
展开
酒店回复: My apologies for the noise throughout the night. I wasn't aware of this being reported but I will share this information with my staff to prevent this from happening again.
酒店回复: 感谢您对最近入住诺曼湖 Residence Inn 酒店的反馈。对于您入住期间房间状况给您带来的不便，我们深表歉意。我们的团队已收到相关反馈，并正在全力以赴解决这些问题。如果您有任何其他疑问或顾虑，请直接联系酒店，我们将竭诚为您服务。谢谢！
5.0分
家庭亲子
展开
I didn't like that the dryer is $1.50 for 38 mins and my clothes was wasn't dry at all. Everything came out very damp. I was extremely disappointed to have to take home damp clothes in a suitcase back to NYC.
展开
酒店回复: Thank you for sharing your experience. I wasn't aware of the dryer issues, but I will look into this immediately. Sorry for the inconvenience
2.0分
情侣出游
展开
This is a very tired RI. There have been limited updates but overall the place needs overhauling. Furniture in our two bedroom suite needs to go. Chair and sofa smelled bad. Our room was cleaned one time plus 2 ‘refreshes’ for our 11 day stay. We were told they clean every other day but only in the morning. We missed our first day so we were apparently dropped from the schedule and had to request service more than once. Getting basic supplies was also our responsibility. Breakfast bar was very limited and frequently out of coffee. Not a pleasant stay.
展开
酒店回复: Thank you for your response ...We are sorry your visit with us wasn't memorable. We are working on improving the areas you mentioned and the issue with the room service if you miss it you can always contact the FD to request your needs to hold you over til the next cleaning. Again thank your for your survey
5.0分
家庭亲子
Pet friendly. Did not eat breakfast.
酒店回复: Thank you for the review!
5.0分
商务出差
展开
Such wonderful staff!
I will visit this hotel every time I come to this area simply because of the wonderful friendly staff. Cynthia in the breakfast room was one of the sweetest people I've ever met in my life. I will come back there specifically to see her.
1.0分
其他
展开
This is an unsafe hotel for your family. We have stayed here for over 5 years in the past for certain family occasions and it had always seemed to be comfortable place. They have changed!!! Over Thanksgiving this year my family stayed and we experienced the worst you could imagine. I personally watched as there was nobody working the front desk for over 10 minutes on Thanksgiving night and anybody could just walk in through the non-secure front entrance at 9:00pm at night. A guest stood there and was so upset that he could not simply get checked in. There is absolutely zero security in place. To make the stay even better, the next morning I wake up and my truck has been broken into - breaking my back window and stealing some items. The police come and ask if the hotel has any security cameras -the answer is no. How in this day in age does a hotel not have front desk coverage and zero security cameras? What if someone wanted to come into your hotel room? I contacted the hotel GM Leon and he has basically laughed it off and said this is how the staffing and security is at their facility. It is disgusting to me how I have been treated!!! I highly suggest that you DO NOT stay at this place with your family as it could be very dangerous and I am lucky it was only my truck that got burglarized this time.
我推荐它。
我们入住的房间墙壁和天花板上多处都有明显的水渍和黑色霉菌；我妻子几乎立刻就哮喘发作了。我们被换到了另一个相邻的房间，她哮喘再次发作，我们不得不仓促退房。幸好我在附近找到了一家干净的酒店（价格也更便宜），否则我们的旅行就泡汤了。我们原本在这家酒店预订了五晚，希望能以此作为我们放松身心的基地，结果却给我们带来了压力和生物危害。我们尝试联系酒店管理层，但都无果而终，被置之不理。这完全不符合我们对万豪酒店的期望，我们非常失望。（话虽如此，酒店员工确实非常友好和乐于助人——只是不足以弥补入住这家酒店带来的健康风险。）
前台的Aaliyah和Kenneth先生非常棒。他们让我们的入住体验非常愉快。
晚上噪音很大。住在一楼，靠近马路。听到
这家酒店真是越来越糟糕了。这里地理位置优越，非常适合我们一家人聚会，我们很喜欢带全套厨房和客厅的两卧室套房。我们多年来一直入住这家酒店，亲眼目睹了它一步步走下坡路。今年尤其糟糕，208房间的客厅椅子不见了，尽管酒店网站上明明写着有这把椅子，前台却说他们从来没见过。原本的四人餐桌被换成了双人餐桌，洗碗机也坏了。好在入住第二天，工作人员才修好了洗碗机，换上了四人餐桌。从房间里还能清楚地看到泳池区惨不忍睹的景象：大部分躺椅都坏了，胡乱地堆放在角落里，热水浴缸也被水泥填满了。照这样下去，真不知道这家酒店还能维持多久万豪的品牌形象。
I didn't like that the dryer is $1.50 for 38 mins and my clothes was wasn't dry at all. Everything came out very damp. I was extremely disappointed to have to take home damp clothes in a suitcase back to NYC.
This is a very tired RI. There have been limited updates but overall the place needs overhauling. Furniture in our two bedroom suite needs to go. Chair and sofa smelled bad. Our room was cleaned one time plus 2 ‘refreshes’ for our 11 day stay. We were told they clean every other day but only in the morning. We missed our first day so we were apparently dropped from the schedule and had to request service more than once. Getting basic supplies was also our responsibility. Breakfast bar was very limited and frequently out of coffee. Not a pleasant stay.
Pet friendly. Did not eat breakfast.
Such wonderful staff!
I will visit this hotel every time I come to this area simply because of the wonderful friendly staff. Cynthia in the breakfast room was one of the sweetest people I've ever met in my life. I will come back there specifically to see her.
This is an unsafe hotel for your family. We have stayed here for over 5 years in the past for certain family occasions and it had always seemed to be comfortable place. They have changed!!! Over Thanksgiving this year my family stayed and we experienced the worst you could imagine. I personally watched as there was nobody working the front desk for over 10 minutes on Thanksgiving night and anybody could just walk in through the non-secure front entrance at 9:00pm at night. A guest stood there and was so upset that he could not simply get checked in. There is absolutely zero security in place. To make the stay even better, the next morning I wake up and my truck has been broken into - breaking my back window and stealing some items. The police come and ask if the hotel has any security cameras -the answer is no. How in this day in age does a hotel not have front desk coverage and zero security cameras? What if someone wanted to come into your hotel room? I contacted the hotel GM Leon and he has basically laughed it off and said this is how the staffing and security is at their facility. It is disgusting to me how I have been treated!!! I highly suggest that you DO NOT stay at this place with your family as it could be very dangerous and I am lucky it was only my truck that got burglarized this time.