Room was large and very clean. Staff very friendly. Only free Breakfast would’ve made it even better. But okay.
3.0分
其他
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Staff was friendly when checking in. Was given first floor room with an adjoining door but was assured later that it was no longer an adjoining room. Could hear guests in other room at night talking through the door.
2.0分
家庭亲子
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Extremely outdated. The door to our room was the worst. There was no peep hole and it didn’t feel like it was securely closed. Not the cleanest hotel I’ve been in but also not the worst. Just really run down and doesn’t appear they have even attempted to update.
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酒店回复: Hey Rachel,I just wanted to take a moment to apologize for the current appearance of the hotel. We’re working every day to improve our surroundings and make the property as comfortable and welcoming as possible. We’re also scheduled for a major renovation, which we’re very excited about.I truly hope you’ll give us another opportunity to make your next stay at the Holiday Inn Johnson City a brighter and more enjoyable experience.Warmest regards,Justin WeirFront Office ManagerHoliday Inn Johnson City
1.0分
其他
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Horrible customer service
The front office staff was anything but helpful. We were double charged for our room and told too bad- take it up with somebody in billing the morning. When we addressed it with the front desk in the morning, not only did they not fix their error, we ended up with a third charge for the hotel room. I’m giving them 48 hours to get it fixed, but we will never stay at this hotel again and they need to provide training for customer service staff.
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酒店回复: I just wanted to reach and let you know that we at holiday inn apologize for your interaction with our staff. There will be some retraining on the situation that happened with you all. I sincerely apologize for any inconvenience.
2.0分
其他
Could not turn off loud hvac fan. Hard bed that felt wore out. And fresh stain on the towel. Bottom ten worse hotel stays I’ve had.
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酒店回复: I do apologize for the towel. As for the bed we are currently in the process of replacing the ones that need to be replaced. We do appreciate your feedback and we will use it as a tool to train and retrain our staff.
5.0分
情侣出游
Easy check in and out. Room was clean. Quick overnight stay. Can't ask for more. Also pretty quiet.
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酒店回复: Hey, We truly appreciate and value your business. Thank you for choosing Holiday Inn Of Johnson City.
5.0分
家庭亲子
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I am so disappointed in the hotel here. Our room 206 had mold in the shower and sink area. The lobby was great. Area good. Staff good. Breakfast cold and no plates. Food cold and has to pay for it and for sure basic food. I have photos to show.
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酒店回复: Hello Patricia, I do want to apologize for the condition of the room when you arrived. I can assure you that we have retrained out housekeeping staff to take care of these problem areas.
服务：前台热情接待，友好交流
设施：齐全，有健身房，全天咖啡供应
环境：优美，酒店能看到城市风景
卫生：干净整洁，经常更换酒店用品。
可以好评，就是不含早餐
非常棒的酒店
Room was large and very clean. Staff very friendly. Only free Breakfast would’ve made it even better. But okay.
Staff was friendly when checking in. Was given first floor room with an adjoining door but was assured later that it was no longer an adjoining room. Could hear guests in other room at night talking through the door.
Extremely outdated. The door to our room was the worst. There was no peep hole and it didn’t feel like it was securely closed. Not the cleanest hotel I’ve been in but also not the worst. Just really run down and doesn’t appear they have even attempted to update.
Horrible customer service
The front office staff was anything but helpful. We were double charged for our room and told too bad- take it up with somebody in billing the morning. When we addressed it with the front desk in the morning, not only did they not fix their error, we ended up with a third charge for the hotel room. I’m giving them 48 hours to get it fixed, but we will never stay at this hotel again and they need to provide training for customer service staff.
Could not turn off loud hvac fan. Hard bed that felt wore out. And fresh stain on the towel. Bottom ten worse hotel stays I’ve had.
Easy check in and out. Room was clean. Quick overnight stay. Can't ask for more. Also pretty quiet.
I am so disappointed in the hotel here. Our room 206 had mold in the shower and sink area. The lobby was great. Area good. Staff good. Breakfast cold and no plates. Food cold and has to pay for it and for sure basic food. I have photos to show.