Staff was friendly. Room and hall were clean. For what I paid for the room there should have been attention to a few things. A lamp in the room was flickering on and off. I asked for another bulb but they didn't have any. The facial tissue ran out. Breakfast was not great for the price of the room. Pool room was dimly lit but was clean. Luggage carts were falling apart and dirty. I would stay there again if it was a cheaper price.
展开
酒店回复: Thank you for taking the time to let it us know about your stay. We are so happy you enjoyed your stay. Hopefully we will see you in the near future.
5.0分
其他
Clean room, super friendly front desk staff. Third stay at this property and it’s my go-to when I’m in Helena.
展开
酒店回复: Thank you for taking the time to let it us know about your stay. We are so happy you enjoyed your stay. Hopefully we will see you in the near future.
5.0分
商务出差
Friendly, helpful, supportive, clean, and comfortable. Lots of breakfast options. Thanks!
展开
酒店回复: Thank you so much for taking the time to share your experience with us. We are truly grateful to hear that your stay was very comfortable. Our team works hard every day to ensure that we provide the best possible environment for our guest and knowing that we succeeded in making your time with us pleasant means a lot. We strive every day to make everyone who chooses to stay with us, and your kinds of word motivate us to keep improving. Thank you again for staying with us and hopefully we will see you in a near future.
3.0分
朋友出游
展开
Broken, that is the description of this hotel. The business office computer, the dryer in laundry room, and the hot tub with one working jet. Very disappointed with this location. The water pressure was not good. The positives were the location and price. I would not stay again.
展开
酒店回复: Thank you for letting me know about your stay, and we are sorry to hear about your experience, we have taken your concerns to the General Manager to make sure these issues don't happen again. Again, we are sorry about your experience in our hotel. Thank you
1.0分
其他
展开
First room we were put in was dirty. Toothpaste spit on the mirror, dried urine on the toilet rim, soap and stuff on the shower walls, carpet not vacuumed, old milk carton left in the fridge with a shelf that had fallen. Went back to the front desk and the man. He was friendly and got us into another room. It was slightly better. The toilet was clean. Shower was dirty, fridge was dirty, carpet was not vacuumed and there was some kind of black specks on the bed spread, coffee spilledon the night stand. With the rooms this dirty there was no way we were trying the breakfast. I will not stay there again and do not recommend this place.
展开
酒店回复: Thank you for letting me know about your stay, and we are sorry to hear about your experience, we have taken your concerns to the General Manager to make sure these issues don't happen again. Again, we are sorry about your experience in our hotel. Thank you
1.0分
情侣出游
展开
1) Electrical outlets in room and in breakfast area were so worn out that plugs fell out of the wall. 2) Room card said to leave wet towels on bathroom floor for replacement. But despite telling the desk I needed fresh towels, the wet ones were not picked up or replaced. 3) Poor breakfast -- empty coffee pots, soggy sandwiches.
展开
酒店回复: Thank you for letting me know about your stay, and we are sorry to hear about your experience. We have taken your concerns to the General Manager to make sure these issues don't happen again. Again, we are sorry about your experience in our hotel. Thank you
5.0分
其他
5 stars all the way! Amazing staff we always stay there when we go to the anime convention! Breakfast is always delicious, and the rooms are quite clean!
展开
酒店回复: Thank you for taking the time to let me know about your stay, we are happy to hear that you stay was amazing. Again, thank you and we hope to see you soon!
1.0分
家庭亲子
展开
Writing the review to express my concerns regarding our recent stay. The hotel which was advertised as pet-free. Upon arrival, we were assigned two rooms (one for us and one for our children), both of which had a strong odor of cat urine. This was immediately noticeable, and even your front desk female attendant who came to inspect the rooms acknowledged the smell.
Given that we specifically chose your hotel due to its pet-free policy—because members of our party have pet allergies—we were extremely disappointed. The presence of lingering pet odors clearly indicates that either pets were allowed in those rooms in violation of your stated policy, or that post-checkout inspections and cleanings were not conducted thoroughly.
Despite the discomfort and health concerns, we stayed because it was too late and impractical to find alternative accommodations. However, we believe a refund is warranted due to the misleading advertising, health risk, and compromised quality of stay.
展开
酒店回复: Thank you for letting me know about your stay, and we are sorry to hear about your experience, we have take your concerns to the General Manager to make sure these issues don't happen again. Again we are sorry about your experience in our hotel.Thank you
我们住的是特大床房,还算舒适,虽然像大多数酒店一样有点老旧,但还可以接受。热早餐不错,但种类不如我们去年路过时那么多。
房间可以再干净一点。前台人员很棒。
Staff was friendly. Room and hall were clean. For what I paid for the room there should have been attention to a few things. A lamp in the room was flickering on and off. I asked for another bulb but they didn't have any. The facial tissue ran out. Breakfast was not great for the price of the room. Pool room was dimly lit but was clean. Luggage carts were falling apart and dirty. I would stay there again if it was a cheaper price.
Clean room, super friendly front desk staff. Third stay at this property and it’s my go-to when I’m in Helena.
Friendly, helpful, supportive, clean, and comfortable. Lots of breakfast options. Thanks!
Broken, that is the description of this hotel. The business office computer, the dryer in laundry room, and the hot tub with one working jet. Very disappointed with this location. The water pressure was not good. The positives were the location and price. I would not stay again.
First room we were put in was dirty. Toothpaste spit on the mirror, dried urine on the toilet rim, soap and stuff on the shower walls, carpet not vacuumed, old milk carton left in the fridge with a shelf that had fallen. Went back to the front desk and the man. He was friendly and got us into another room. It was slightly better. The toilet was clean. Shower was dirty, fridge was dirty, carpet was not vacuumed and there was some kind of black specks on the bed spread, coffee spilledon the night stand. With the rooms this dirty there was no way we were trying the breakfast. I will not stay there again and do not recommend this place.
1) Electrical outlets in room and in breakfast area were so worn out that plugs fell out of the wall. 2) Room card said to leave wet towels on bathroom floor for replacement. But despite telling the desk I needed fresh towels, the wet ones were not picked up or replaced. 3) Poor breakfast -- empty coffee pots, soggy sandwiches.
5 stars all the way! Amazing staff we always stay there when we go to the anime convention! Breakfast is always delicious, and the rooms are quite clean!
Writing the review to express my concerns regarding our recent stay. The hotel which was advertised as pet-free. Upon arrival, we were assigned two rooms (one for us and one for our children), both of which had a strong odor of cat urine. This was immediately noticeable, and even your front desk female attendant who came to inspect the rooms acknowledged the smell.
Given that we specifically chose your hotel due to its pet-free policy—because members of our party have pet allergies—we were extremely disappointed. The presence of lingering pet odors clearly indicates that either pets were allowed in those rooms in violation of your stated policy, or that post-checkout inspections and cleanings were not conducted thoroughly.
Despite the discomfort and health concerns, we stayed because it was too late and impractical to find alternative accommodations. However, we believe a refund is warranted due to the misleading advertising, health risk, and compromised quality of stay.