酒店回复: I do apologize for the ants in the room, however ants do not mean things weren't cleaned correctly. Ants tend to look for new shelter when its extremely hot, or when there has been rain, which we have had both. Also your card was charged an INCIDENTAL FEE , DEPOSIT. You were never double charged. The deposit is just an authorization, a hold. It will fall off in 3-5 buisness days as it was released upon check out.
酒店回复: I do apologize your vehicle was stolen, however there is only so much we can do. We are not responsible for lost or stolen items. Anyone in there right mind would have insurance on the truck and cargo you were carrying. Everyone knows to not leave valuables in their vehicles. To say we did nothing is a complete lie. We did what we could do for you. Maybe next time no matter what hotel you stay at you take the proper precautions to ensure your items will be there when you leave.
酒店回复: Our bathrooms do not have exhaust yet. In order to keep them mold free we do have to treat them after every guest. Same as most people do in there homes. Would you have rather we just leave them untreated?
酒店回复: My apologies for not having the breakfast. Our oven went out and we had no way to cook. We did the best we could with what we did serve. We do a replenishment service daily, towels, trash and refresh amenities. For a full service just check with front desk and we would have gotten it taken care of for you. We did inspect the room for bedbugs, and there was no evidence of any bed bugs in the room. Not sure what it was. My apologies for not meeting your expectation during this stay
入住非常顺利。房间很干净。不过酒店正在装修,所以卫生状况没有想象中那么好。食物比较普通。总的来说,这是一次很棒的住宿体验。
房间里有蚂蚁,显然没有打扫干净。他们给我们换了房间,空调噪音很大,还能听到外面的声音。那天晚上很糟糕,但他们仍然收了我双倍的费用。我已经在应用程序上付过款了,他们又用我要求的卡再次扣款。
我的卡车在这家酒店被偷了,他们什么也没帮忙。摄像头坏了。嗯,他们就是这么说的。说实话,我再也不会住这家酒店了。这是一次非常糟糕的经历。
他们需要改进一下。
酒店正在维修,但整个酒店和走廊都很糟糕。房间每周只打扫一次,而且还是因为我要求他们打扫的。
大楼需要大量更新。工作人员友好且乐于助人。由于当时是晚上,前台空无一人,所以等了大约15-20分钟才办理入住。
我们房间的霉菌刚刚清理干净,太可怕了,不得不离开,我的孙女的哮喘发作了。再也不来了
如有任何关于此预订的问题,请联系我。
感谢您的及时回复。
房间里的沙发床很不舒服。
当需要展开它时,我发现床单很脏。
游泳池没有运行,他们没有告诉我们,我们意识到它已经安装了,这就是我决定住在那家酒店的原因之一。
我们8点15分去吃早餐,他们不再提供早餐,这只是早餐的剩菜,尽管早餐在9点结束
这是一栋老建筑,需要大量翻新。房间有异味,地毯很脏,总是得穿鞋。淋浴水总是很热,却不能调成冷水。工作人员说是管道出了问题。我们不得不从他们给我们的第一个房间换到另一个房间,因为味道太难闻了。绝对不会再住那里了。
我想我以后不会再回来了。
接待处的他们很友好,不幸的是,他们的早餐有问题,早餐是包含在房费里的,但我住的两天中有一天没有早餐。最值得注意的是,我的房间在住宿期间没有打扫,第一天晚上床上有一只昆虫,类似于臭虫或跳蚤。