酒店回复: Thank you for your feedback. We’re glad your room was clean and that you were able to enjoy your stay. As the leading full-service hotel in the market, we’re always looking for ways to enhance comfort and the overall guest experience, and your comments will be shared with our team. We’d be happy to welcome you back in the future for a stay that better reflects the high standards we’re known for.Sincerely, Christi RiosGeneral Manager
酒店回复: Thank you for sharing your experience with us. While we understand the delay at check in impacted your plans, we’re happy to know you were able to settle into your room and enjoy time with your family afterward. We truly value the moments our guests spend here and hope to have the opportunity to welcome you back for a visit filled with smooth arrivals, more time to relax, and special memories made together.Sincerely, Christi RiosGeneral Manager
酒店回复: Dear Kurt,Thank you for your feedback. While we're glad our location worked well for your visit, it's clear that the condition of our property and breakfast expectations didn’t meet your standards. Your comments are valuable and will be addressed to ensure future visits are much more comfortable and seamless. Thank You,Hotel Team
酒店回复: Dear Gordon, Thank you for choosing to stay with us! It's wonderful to hear that you enjoyed your experience, and we appreciate your kind words. We look forward to welcoming you back to President Abraham Lincoln Springfield - a DoubleTree by Hilton Hotel soon!Thank You,Hotel Team
酒店回复: Dear Desiree,Thank you for sharing your thoughts. We’re glad you appreciated our central location and charming history. Your feedback regarding room amenities and our pool area is also valuable and will be reviewed as we work on improvements. We hope to welcome you back in the future for a more updated experience.Thank You,Hotel Team
酒店回复: Thank you for staying with us and sharing your feedback. We regret that this stay did not meet expectations and value your observations on areas where we can improve. We hope you will consider returning for a more exceptional stay in the future.Thank You,Hotel Team
酒店位置很好，就在斯普林菲尔德市中心，服务态度也很棒，还送了迎宾曲奇。
电梯太糟糕了，楼层的制冰机也坏了，浴室一直有滴水声，房间里没有冰箱，而且室温直到半夜才凉下来。
卫生间里居然一条毛巾都没有！
入住手续办理得非常慢，等了20多分钟，而我已经在*******预订了房间。酒店设施老旧，噪音很大，所有声音都能听到，而且走廊对面还有吵闹的孩子，这更糟了。房间很干净，但有一股霉味。房间很简陋，没有冰箱。我住过更糟糕的，但考虑到这个房间的价格，我绝对不会推荐。你根本看不出来这是希尔顿品牌酒店。
入住时间是下午4点。我们下午4点就到了，却发现大堂里挤满了人，房间还没准备好。工作人员无法预估房间何时能准备好，因为房间仍然“脏乱”。我们终于在下午5点45分拿到了房间，但回到前台后，我们要求尽快更新房间信息并拿到钥匙，因为我们要去别的地方，却连准备的时间都没有。这毁了我们的晚间计划，我们的女儿们也非常不高兴。他们没有提供任何折扣或后续服务，客户服务非常糟糕。在其他任何地方都没有遇到过这种经历。
尽管预订时勾选了“含早餐”作为搜索词，但酒店却没有免费早餐。这家酒店的部分区域（尤其是泳池）有些破旧。按摩浴缸坏了。入住第一晚后，房间没有打扫/翻新。地理位置优越，靠近市中心的林肯景点，但除此之外，这家酒店勉强算得上中等偏下。
地理位置优越，酒店也不错。大堂提供早间咖啡，味道确实不错。房间里的咖啡不太好，所以这点很受欢迎。商店区提供微波炉，非常方便。枕头有点太软，但总体来说很舒适。我一定会再来的。入住体验很棒。
婴儿床和游戏床可不是婴儿床。所以当我到达时，我很惊讶地看到房间里放着婴儿床和游戏床，而不是工作人员承诺的婴儿床。早知道这样，我就会为宝宝安排其他睡眠安排。此外，浴缸内衬严重破损，根本没法给宝宝好好洗澡。此外，他们的一部电梯坏了，导致我们不得不等15-20分钟才能进出房间。由于等待时间太长，有些客人甚至开始使用服务区。酒店没有行李搬运工，所以您必须自己把行李搬到您的房间。然而，他们只有两辆行李车，这使得入住和退房变得很麻烦，尤其是在高峰时段。因为要等很长时间才能用上一辆行李车（30多分钟）。酒店没有为客人提供停车位，这也是一个不便之处。您必须在隔壁的国有停车场按日付费。总而言之，这是一次糟糕的体验，与我传统上在逸林酒店 (DoubleTree) 的体验完全不同。
虽然它位于市中心，去斯普林菲尔德市中心办事非常方便，而且有着迷人的历史，但它急需更新。尤其是房间里没有冰箱，每个房间都没有空调。泳池区也急需维修和翻新。
房间里霉味很重……浴室的瓷砖也破了，淋浴也磨损了。考虑到那里的房间价格这么高，我以为维护会好得多。绝对不是每晚近400美元。