酒店回复: Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience did not meet the high standards we strive for. It’s great to hear that our staff was able to assist you promptly, but I’m disappointed to learn that the cleanliness of the rooms did not meet your expectations.Your comments about the state of the rooms and the issues with cleanliness are concerning. I will be addressing these issues with our housekeeping team to ensure that we improve in these areas. Please know that your experience is not typical of our usual standards, and we are committed to making the necessary changes.I appreciate your feedback about the lobby area; we are glad that it met your expectations. We are currently reviewing our renovation plans, and your input will help us prioritize areas needing attention.Thank you again for bringing this to our attention. If you have any further concerns or would like to discuss this in more detail, please don’t hesitate to contact me directly. We hope to have the opportunity to provide you with a better experience in the future.

酒店回复: Thank you for sharing your feedback. I'm truly sorry to hear that your experience fell short of expectations. We understand how unpleasant the fumes from new paint can be, and we’ll ensure better ventilation and advance notice for future guests. The issues with the elevators and the condition of the carpets are also concerning, and we’re addressing these with our maintenance team. Your comments about the cleanliness are noted, and we’ll reinforce our housekeeping procedures to ensure more thorough cleaning in all areas. Thank you again for bringing these matters to our attention; we’re committed to making improvements and hope to have the opportunity to provide a better experience in the future.

酒店回复: Thank you so much for your kind review and for choosing to stay with us! We’re thrilled to hear that you consistently enjoy our friendly staff, clean and spacious rooms, and the morning coffee. We appreciate your feedback regarding the breakfast pricing. We strive to offer a quality experience and will consider your input as we review our breakfast options. It’s great to know that our recognition of member status and veterans added to your positive experience. Thank you again for your support and for highlighting the aspects of your stay that you value. We look forward to welcoming you back on your next visit!

酒店回复: Thank you for sharing your experience. We’re really sorry to hear about the noise disruptions and the confusion regarding breakfast. It’s disappointing to learn that the breakfast situation was not handled as expected, and we apologize for the inconvenience this caused. We will address this issue with our team to ensure clearer communication and better service in the future. Your feedback is valuable to us, and we hope to have the chance to make things right on a future visit.

酒店回复: Thank you so much for your kind words. We’re deeply sorry for your loss and appreciate you sharing your experience. We’re glad to hear that Rachel and the rest of our staff were able to provide some comfort during such a difficult time. If there’s anything more we can do to support you, please don’t hesitate to let us know.

酒店回复: Thank you for taking the time to share your feedback. I’m glad to hear you enjoyed the bedding and found it to your liking.I’m sorry to learn about the disturbance you experienced during your stay. We strive to provide a peaceful environment for all our guests, and it’s concerning to hear that noise from a party and a late-night argument impacted your comfort.I will be addressing this issue with our team to better manage such situations in the future. If you have any preferences for room locations or special requests for future stays, please let us know in advance, and we will do our best to accommodate them.Thank you again for your feedback, and we hope to have the opportunity to offer you a quieter and more enjoyable experience next time.

酒店回复: Thank you for your review! We're glad to hear you had a nice stay and that everything went smoothly. We appreciate you sharing that information about the upcoming changes. We’re excited about the new updates and are confident that the changes will bring even more improvements to your experience. We hope to welcome you back before or after the transition to the new brand. Thank you again for staying with us!

酒店回复: Thank you for your feedback. I’m glad to hear that you found our staff to be nice. I’m sorry to hear about the issues you encountered with the bathroom cleanliness and the need for updates. We take cleanliness and maintenance very seriously, and I’ll be sure to address these concerns with our team. Additionally, I appreciate your input about the lack of plugs by the beds; this is something we’ll consider for future improvements. If you have any other comments or if there’s anything we can do to make your next stay more comfortable, please let us know.

酒店回复: Thank you for sharing your review with us. We apologize that you first room had a strong odor. We are trying to get our roof repaired as quickly as possible. I am glad the team was able to get you a new room on a lower floor.

酒店回复: Thank you for your great feedback! We’re delighted to hear you enjoyed the rooms, beds, breakfast, and our lobby area. We understand your concerns about the neighboring property and appreciate you letting us know. We look forward to welcoming you back for another excellent stay!