酒店回复: Dear Guest, It is wonderful to know that the layout and amenities suited your needs well, and that the accessible features provided extra comfort during your visit. At Extended Stay America, we are committed to making every stay convenient and enjoyable for all travelers. We appreciate your feedback regarding the sleeping arrangements and will keep it in mind for future enhancements. Thank you for sharing your experience, and we look forward to welcoming you again soon! Sincerely,Hotel Management
5.0分
其他
原文
翻译提供方：Google
好的
3.0分
商务出差
Staff was friendly and very nice. The room was smelly , toilet was broken ,and run down furniture in room
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酒店回复: Dear Guest, Thank you for recognizing the warm and courteous service provided by our team. They work hard to create a welcoming atmosphere for every guest. We regret that your experience with the room did not meet expectations. Your feedback is extremely valuable, and it helps us focus on areas that enhance guest comfort. We hope to have another opportunity to host you again and deliver a more pleasant and refreshed stay in the future.Sincerely,Hotel Management
3.0分
其他
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Room did not feel safe traveling as a single female. Room had dirt and dent in wall. Toilet was very loose. Window on ground level that could be broken into. Curtains did not cover window. No one at desk upon arrival. Would not come back again. Felt very nervous all night.
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酒店回复: Dear Guest, Thank you for taking the time to share your feedback regarding your recent visit. We are truly sorry to hear that your experience did not feel fully comfortable or secure. Please be assured that preventive maintenance is performed daily on vacant rooms or immediately after a guest’s departure. Our front desk team remains close by unless assisting another guest, and a sign is always posted when temporarily away. All windows and screens are secured, and front doors automatically lock at 11 p.m., ensuring entry only with a key or staff assistance. We value your feedback and hope to welcome you again for a more reassuring stay.SincerelyHotel Management
4.0分
其他
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There has not been a breakfast offered the whole stay here. The rooms are not really clean & i had to change rooms due to the toilet breaking, no maintenance available. There is no "room service", as in changing out the beds & getting clean towels is a HARD NO! You are expected to use the same towel, wash rag, etc., for days/weeks. No clean towels! I have killed 4 roaches while here. The staff is really nice, they try to be accommodating & they are pretty prompt with any issue but their hands are tied by rules that are just plain stupid! DO NOT bring cash to pay, they do not accept it. Must have credit card & not everyone has a credit card. Blaze has been the most awesome person to deal with here, he's super nice & smiling & that accounts for a lot to me!
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酒店回复: Dear Tywana, Thank you for sharing your experience. We are glad to hear that Blaze and our team provided friendly and helpful service during your stay. We are sorry for the confusion surrounding payment and breakfast details, and we appreciate the opportunity to clarify. We do our best to ensure all information is clearly communicated at check-in. While guests booking through ******* may have the option to pay at check-in, certain terms are set by the booking platform. Our grab-and-go breakfast is available from 6–9:30 a.m., and housekeeping is offered every seven days, with optional daily service available for a small fee. Also, guest can exchange their dirty linen for fresh linen at any time during their stay. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management
5.0分
其他
Safe, clean, friendly staff, easy parking. Room was nice, was just traveling through, so one-night stay was good.
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酒店回复: Dear Guest, It is great to hear that you enjoyed a comfortable and pleasant stay during your travels. The team at Extended Stay America is delighted to know you appreciated the welcoming service and convenience we strive to provide. We are glad your visit was enjoyable and hassle-free, and we look forward to having you stay with us again whenever you are passing through the area.SincerelyHotel Management
4.0分
其他
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Will stay again.
Room was clean and bed was very comfortable. Great night sleep. Breakfast is just muffins and nature valley bars with coffee. For the price this place is fantastic.
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酒店回复: Dear Jacob, We are delighted to know you had such a comfortable and restful stay with us. It’s great that you found the accommodations met your expectations and offered good value for your visit. At Extended Stay America, we love hearing when guests plan to return. It is the best compliment we can receive. We look forward to welcoming you back soon for another enjoyable experience.Sincerely,Hotel Management
5.0分
其他
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Check in was simple and the attendant that checked us in was very friendly and efficient. The room was clean and tidy. The beds did make a lot of noise every time you move but it was comfortable !
4.0分
其他
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Clean room, convenient location, good AC, good blackout curtains, great little kitxhen in the room. Ice maker in the room is super loud and obnoxious, but otherwise a great stay!
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酒店回复: Dear Lori, We’re glad to hear you enjoyed the comfort of your room and the convenience of the location. At Extended Stay America, we take pride in offering a pleasant environment with thoughtful amenities. Your kind feedback about the kitchen and other features means a lot to us. We also appreciate your note about the ice maker, and we’ll take it into consideration. We look forward to welcoming you again for another enjoyable stay.Sincerely,Hotel Management
4.0分
其他
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Great stay
My experience was great. My room was clean linen was clean. The breakfast was just what i needed for a a grab an go stay. The staff was very nice and friendly.
房间宽敞且设施齐全；他们给我们安排了一间非常好的残疾人专用房，虽然床有点小。
好的
Staff was friendly and very nice. The room was smelly , toilet was broken ,and run down furniture in room
Room did not feel safe traveling as a single female. Room had dirt and dent in wall. Toilet was very loose. Window on ground level that could be broken into. Curtains did not cover window. No one at desk upon arrival. Would not come back again. Felt very nervous all night.
There has not been a breakfast offered the whole stay here. The rooms are not really clean & i had to change rooms due to the toilet breaking, no maintenance available. There is no "room service", as in changing out the beds & getting clean towels is a HARD NO! You are expected to use the same towel, wash rag, etc., for days/weeks. No clean towels! I have killed 4 roaches while here. The staff is really nice, they try to be accommodating & they are pretty prompt with any issue but their hands are tied by rules that are just plain stupid! DO NOT bring cash to pay, they do not accept it. Must have credit card & not everyone has a credit card. Blaze has been the most awesome person to deal with here, he's super nice & smiling & that accounts for a lot to me!
Safe, clean, friendly staff, easy parking. Room was nice, was just traveling through, so one-night stay was good.
Will stay again.
Room was clean and bed was very comfortable. Great night sleep. Breakfast is just muffins and nature valley bars with coffee. For the price this place is fantastic.
Check in was simple and the attendant that checked us in was very friendly and efficient. The room was clean and tidy. The beds did make a lot of noise every time you move but it was comfortable !
Clean room, convenient location, good AC, good blackout curtains, great little kitxhen in the room. Ice maker in the room is super loud and obnoxious, but otherwise a great stay!
Great stay
My experience was great. My room was clean linen was clean. The breakfast was just what i needed for a a grab an go stay. The staff was very nice and friendly.