酒店回复: Thank you for taking the time to share your feedback. We sincerely regret that the comfort of the mattresses did not meet your expectations, and we apologize for any inconvenience this may have caused during your stay. Please be assured that your comments have been noted and will be taken into consideration as we review our accommodations. We remain committed to providing a restful and comfortable experience for all our guests and hope to have the opportunity to better serve you in the future.
2.0分
情侣出游
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Ugh - just don't. This hotel is old; rooms have missing and broken light fight fixtures, sprinkler heads, tile. The front desk staff is unwelcoming, unhelpful and couldn't care less. The rooms feel dirty and its obvious the housekeeping staff is not properly trained and there is quality control. I am certain there are better choices in the area.
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酒店回复: Thank you for sharing your feedback. We’re very sorry to hear about your experience and appreciate your honesty. Our hotel is wrapping up a renovation, and we’d like to learn more about your stay. Please reach out to us directly at lrobinson@kinseth.com so we can discuss your comments in more detail.
5.0分
家庭亲子
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The staff we encountered were a great crew!! Very friendly and accommodating!! The hotel is under remodeling but we didn’t encounter any obstacles or noise.
My suggestions for making this a 5 stars -
The bathroom area needs a couple of towel bars. There was only a double hook on the door.
A little landscape maintenance is needed.
A quick vacuum in stairways to show off that new carpet.
If in the area - would certainly suggest to anyone to book a room here!!
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酒店回复: Thank you so much for your wonderful 10/10 rating and kind words about our team! We’re thrilled to hear our staff made such a positive impression and that the remodeling didn’t disrupt your stay.We truly appreciate your helpful suggestions regarding towel bars, landscape upkeep, and stairway vacuuming. Feedback like yours helps us fine-tune the details so we can deliver an even better experience for our guests.We’re delighted to know you would recommend us, and we look forward to welcoming you back the next time you’re in the area!
5.0分
家庭亲子
It was quiet & they gave us water, when we checked in, was hot out, so that was so nice!
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酒店回复: Thank you for the 10 out 10 review!! We hope to see you again soon.
2.0分
其他
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Stay somewhere else if you want a clean shower/ ro
Dust and hair all over the bed and grossly in the shower when we walked in. we ran water in shower to get hair out. bed had hair on pillow (just two strands but we shook pillows out and placed on floor). We slept on top of sheets bc all grossed out. Talked to staff about cleaning room and no came as everything was left the same when we went to Fun city and then cleaning staff never came Saturday to regularly clean. Staff at front desk are nice tho this place is being remodeled and really understaffed and no cleaning
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酒店回复: Thank you for taking the time to share your feedback. Please accept our sincere apologies for the issues you experienced during your stay. We're very sorry to hear about the condition of your room upon arrival and the lack of follow-up from housekeeping after your request. This is certainly not the standard of cleanliness and service we aim to provide.We completely understand how upsetting it must have been to find dust and hair in the room, and even more so to not have it addressed after speaking with our team. We are currently undergoing renovations, but that’s no excuse for the breakdown in communication or the condition of your room.We truly appreciate your kind words about our front desk staff, and we’ll be sharing your feedback with our team to ensure we improve both communication and consistency in our housekeeping services moving forward.Thank you again for bringing this to our attention. We hope you’ll consider giving us another opportunity in the future to provide you with the experience you expected and deserved.
5.0分
家庭亲子
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Marla at the desk was very hospitable and was on top of everything... 4 star for cleanliness due to having to ask for different sheets as ours had a stain on them... Hotel conditions a 4 star only due to repairs and maintenance work being done... Complimentary breakfast was very good and well maintained/clean... Will definitely look into staying here again if/when in the area for travel again.
酒店回复: Thank you for your review.
5.0分
其他
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The room and bathroom were very clean. (There was some black mildew/mold around the caulking of the bathtub, but not a lot; a spray of bleach would have taken care of it.) The carpet appeared to be new. The bed was comfortable. Breakfast was adequate.
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酒店回复: Thank you for taking the time to share your feedback. We're pleased to hear that you found the room and bathroom clean, the bed comfortable, and the carpet in great condition. We’re also glad to know you were satisfied with the breakfast.That said, we appreciate your comment regarding the bathtub caulking. Even minor areas of mildew are not up to our standards, and your note has been shared with our housekeeping and maintenance teams to ensure this is addressed promptly. Your suggestion is spot on, and we’ll take immediate steps to correct it.Your feedback is valuable as we continue working to provide a consistently comfortable and welcoming stay. We hope to have the opportunity to serve you again soon.
4.0分
家庭亲子
Hard beds but nice rooms and a very friendly staff.
Parking is limited due to renovation construction on-site.
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酒店回复: Thank you for taking the time to share your feedback with us, and for staying at [Hotel Name].We're glad to hear you enjoyed our rooms and that our team left a positive impression — your kind words about their friendliness mean a lot. We’re sorry to hear, however, that the bed comfort did not meet your expectations. Guest comfort is a top priority for us, and we’ll take your comments into consideration as we continue to make improvements.We also appreciate your patience and understanding regarding the parking limitations during our renovation. We're working hard to enhance the property and hope these short-term inconveniences will lead to long-term improvements for our guests.We hope to have the opportunity to welcome you back in the future and provide a more comfortable and seamless experience.
5.0分
其他
Everything was great! No complaints
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酒店回复: Thank you for the great review and the perfect score. Hope to see you again soon.
3.0分
其他
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We set up housekeeping for every other day, they only refreshed once when we stayed five nights. Flavored creamers for the coffee we're not put out at breakfast, however they were in plain sight the night before when no coffee was available. Very disappointed.
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酒店回复: Thank you for taking the time to share your feedback with us regarding your recent stay with us. We sincerely apologize for any confusion or inconvenience you may have experienced. We wanted to take a moment to clarify our housekeeping schedule. As per our standard operating procedures, housekeeping service is provided on the third day of your stay, and we ensured that your room received the allocated stayover service accordingly. Regarding the creamer options, we follow Marriott’s brand standards to provide a variety of choices to meet our guests’ preferences. During breakfast hours, we offer 2% milk, half-and-half creamer, and oat milk. Outside of breakfast hours, single-serve creamers, including half-and-half and French vanilla options, are available for your convenience. If there are specific items that you need during the breakfast, we are more than happy to assist you upon request. Please feel free to reach out to any member of our team during your stay. Once again, we apologize for any inconvenience and appreciate your understanding. Your satisfaction is very important to us, and we hope to have the opportunity to welcome you back for a more seamless experience in the future. Warm regards
你不能在那些床垫上休息。
Ugh - just don't. This hotel is old; rooms have missing and broken light fight fixtures, sprinkler heads, tile. The front desk staff is unwelcoming, unhelpful and couldn't care less. The rooms feel dirty and its obvious the housekeeping staff is not properly trained and there is quality control. I am certain there are better choices in the area.
The staff we encountered were a great crew!! Very friendly and accommodating!! The hotel is under remodeling but we didn’t encounter any obstacles or noise.
My suggestions for making this a 5 stars -
The bathroom area needs a couple of towel bars. There was only a double hook on the door.
A little landscape maintenance is needed.
A quick vacuum in stairways to show off that new carpet.
If in the area - would certainly suggest to anyone to book a room here!!
It was quiet & they gave us water, when we checked in, was hot out, so that was so nice!
Stay somewhere else if you want a clean shower/ ro
Dust and hair all over the bed and grossly in the shower when we walked in. we ran water in shower to get hair out. bed had hair on pillow (just two strands but we shook pillows out and placed on floor). We slept on top of sheets bc all grossed out. Talked to staff about cleaning room and no came as everything was left the same when we went to Fun city and then cleaning staff never came Saturday to regularly clean. Staff at front desk are nice tho this place is being remodeled and really understaffed and no cleaning
Marla at the desk was very hospitable and was on top of everything... 4 star for cleanliness due to having to ask for different sheets as ours had a stain on them... Hotel conditions a 4 star only due to repairs and maintenance work being done... Complimentary breakfast was very good and well maintained/clean... Will definitely look into staying here again if/when in the area for travel again.
The room and bathroom were very clean. (There was some black mildew/mold around the caulking of the bathtub, but not a lot; a spray of bleach would have taken care of it.) The carpet appeared to be new. The bed was comfortable. Breakfast was adequate.
Hard beds but nice rooms and a very friendly staff.
Parking is limited due to renovation construction on-site.
Everything was great! No complaints
We set up housekeeping for every other day, they only refreshed once when we stayed five nights. Flavored creamers for the coffee we're not put out at breakfast, however they were in plain sight the night before when no coffee was available. Very disappointed.