酒店回复: Thank you for your review. When you guarantee a reservation to a credit card that you do not intend to pay with this unfortunately will happen. The hotel processes payment on the credit card used to guarantee the reservation on the day of arrival. I hope this information is useful for future reservations.
5.0分
家庭亲子
Staff was great. Loved the breakfast, really good selection of hot and cold meals. Loved the coffee, tea and hot cocoa station that’s always available.
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酒店回复: Thank you from the bottom of our hearts for your kind words. Knowing that our staff made a positive impact on your stay truly means the world to us. We’re so glad you enjoyed the breakfast — we put a lot of care into offering a variety that feels comforting and homey. And it makes us smile to hear that the coffee, tea, and hot cocoa station was something you loved; it’s our little way of making sure you always have something warm and welcoming within reach.Your feedback brightened our day, and we would be honored to welcome you back anytime.
5.0分
其他
Staff was very friendly and provided suggestions and information to make our stay more enjoyable.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that our team made a positive impact on your stay. Providing helpful suggestions and making our guests feel welcome is what we strive for every day. We hope to have the pleasure of welcoming you back again soon!
5.0分
家庭亲子
Great location, well maintained, cheerful staff and neat n clean! Hits all the right marks for a very comfortable stay.
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酒店回复: Thank you for the wonderful review! We're so glad to hear that our great location, well-maintained property, and cheerful staff made your stay enjoyable.It's especially rewarding to know we hit all the right marks for a comfortable visit — that's exactly what we aim for with every guest.We truly appreciate your kind words and hope to welcome you back again soon!
5.0分
其他
Excellent overall
Everything was absolutely excellent! My only complaint was that the TV was not a smart TV.
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酒店回复: Thank you so much for the glowing review! We're thrilled to hear that everything about your stay was excellent — that means a lot to us.We also appreciate your feedback about the TV. While we're glad it didn’t take away from your overall experience, we understand how convenient smart TVs can be, and we’ll certainly keep that in mind as we look at future upgrades.Thanks again for staying with us — we hope to welcome you back soon!
5.0分
家庭亲子
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Convenient location by I-75, 5 minutes driving time for key tourist attractions and downtown, very helpful & friendly staff, renovated recently like new, and excellent breakfast included.
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酒店回复: Thank you for the fantastic review! We're thrilled to hear you enjoyed our convenient location near I-75 and how easy it was to reach local attractions and downtown within minutes.It’s great to know our recently renovated spaces made a positive impression and that you found our staff helpful and friendly — we’re proud of the service they provide. We're also glad you enjoyed the complimentary breakfast to start your day off right!We appreciate your kind words and look forward to welcoming you back again soon.
5.0分
其他
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Clean and friendly
We really liked this hotel - room, lobby area and pool/hot tub all nice and clean. Itnis convenientnto highway and Lake Superior State University but we needed to drive to downtown area, especially becausentherenis a sizeable hill involved in the walk and we have an impaired son. Breakfast was included here, pretty standard. We didnhave coffee maker, small fridge and microwave in the room. Staff was very friendly
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酒店回复: Thank you for your thoughtful review! We're so glad to hear you enjoyed your stay and appreciated the cleanliness of the room, lobby, and pool/hot tub areas. It's also great to know our location worked well for your visit to Lake Superior State University and provided convenient access to the highway.We understand that the hill and distance to downtown can be a challenge, especially with mobility considerations, and we appreciate you sharing that perspective — it's helpful for us and future guests.We're happy you found the in-room amenities convenient and that our staff made you feel welcome. Thank you again for choosing to stay with us — we hope to welcome you and your family back in the future!
5.0分
其他
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This is a very nice, clean and convenient hotel for visiting Sault St. Marie. This was our second stay. Staff is very friendly and helpful. Property and rooms are clean and comfortable.
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酒店回复: Thank you so much for your kind review—and for choosing to stay with us again! We're thrilled to hear that you found our hotel clean, comfortable, and convenient for your visit to Sault Ste. Marie.It's always wonderful to welcome returning guests, and we truly appreciate your kind words about our friendly and helpful staff. Your continued support means a lot to us!We look forward to seeing you again on your next trip to the area.
5.0分
情侣出游
It was close to many restaurants and the staff was very informative on where to eat.
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酒店回复: Thank you for your review! We're happy to hear you enjoyed our convenient location and that our staff was helpful in recommending great local dining options.We love helping guests make the most of their stay, and it's great to know our team was able to guide you to some good spots.We hope to welcome you back soon for another enjoyable visit!
5.0分
其他
We were in a handicapped room and the accommodations were wonderful. The staff at the breakfast area were gracious and the food was very good.
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酒店回复: Thank you for sharing your experience! We're delighted to hear that the handicapped room accommodations met your needs and that you found them wonderful.It's also great to know our breakfast staff made a positive impression with their gracious service, and that you enjoyed the food.We truly appreciate your feedback and hope to welcome you back soon!
酒店本身干净整洁，服务也很好。酒店从我的两张卡里扣了1300多美元，而我的住宿费只有500美元。现在我得等至少一周才能拿回我的钱。如果我身上没有多余的钱，我的行程就得取消了，因为他们多收了我800美元。
Staff was great. Loved the breakfast, really good selection of hot and cold meals. Loved the coffee, tea and hot cocoa station that’s always available.
Staff was very friendly and provided suggestions and information to make our stay more enjoyable.
Great location, well maintained, cheerful staff and neat n clean! Hits all the right marks for a very comfortable stay.
Excellent overall
Everything was absolutely excellent! My only complaint was that the TV was not a smart TV.
Convenient location by I-75, 5 minutes driving time for key tourist attractions and downtown, very helpful & friendly staff, renovated recently like new, and excellent breakfast included.
Clean and friendly
We really liked this hotel - room, lobby area and pool/hot tub all nice and clean. Itnis convenientnto highway and Lake Superior State University but we needed to drive to downtown area, especially becausentherenis a sizeable hill involved in the walk and we have an impaired son. Breakfast was included here, pretty standard. We didnhave coffee maker, small fridge and microwave in the room. Staff was very friendly
This is a very nice, clean and convenient hotel for visiting Sault St. Marie. This was our second stay. Staff is very friendly and helpful. Property and rooms are clean and comfortable.
It was close to many restaurants and the staff was very informative on where to eat.
We were in a handicapped room and the accommodations were wonderful. The staff at the breakfast area were gracious and the food was very good.