酒店回复: Thank you for taking the time to provide feedback about your recent stay. We will definitely address your comments, both positive and not, with our team, Please know that guest satisfaction is our highest priority. We hope that you will visit us again in the future!
酒店回复: Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced and appreciate your detailed comments.Firstly, we regret that you did not receive the room type you had booked. This is not the standard of service we strive to provide, and we understand how this impacted your overall experience. We will investigate this matter to ensure it does not happen again.Regarding the internet issues, we are glad to hear that our team was able to resolve the problem promptly. However, we understand that this did not fully mitigate your dissatisfaction with the room assignment.We also apologize for the premature cleaning of your room before your checkout time. This should not have occurred, and we will address this with our housekeeping team to prevent future occurrences.The slow elevators and the cleanliness of the hallways are also concerning. We are committed to maintaining high standards of cleanliness and efficiency, and we will take immediate steps to improve these areas.We appreciate your positive feedback on the food prices at the bar and take note of your comments regarding the alcohol prices. We will review our pricing to ensure it aligns with guest expectations.Your feedback is invaluable to us as we strive to improve our services. We hope to have the opportunity to welcome you back and provide a much better experience.
酒店回复: Thank you for taking the time to share your feedback. We're glad to hear that you found our property conveniently located and our staff very nice. However, we apologize for the inconvenience you experienced with the parking charges.We understand how frustrating it can be when expectations are not met, especially regarding amenities listed on third-party sites. We will certainly look into updating the information on Orbitz to reflect the current parking policy accurately.Your comments are valuable to us, and we appreciate your understanding. We hope you will consider giving us another chance in the future.
酒店回复: Thank you for your feedback! We're delighted to hear that you found our staff helpful and enjoyed the food. We apologize for the disturbance caused by the little league kids during your stay. Your comfort is important to us, and we appreciate your suggestion for increased security. We'll work on improving this aspect to ensure a more peaceful experience for all our guests in the future. We hope to welcome you back soon!
酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We understand your concerns regarding the parking charges and the early morning disturbances. Your comfort is our top priority, and we regret that we fell short in this instance.We will address the issues with our cleaning crew to ensure that such disturbances do not happen in the future. Additionally, we will review our communication protocols to improve our guest interactions.Regarding the breakfast and coffee prices, we strive to offer a variety of quality options, but we understand your perspective and will take your comments into consideration.We hope you will give us another opportunity to provide you with a better experience in the future.
酒店回复: We appreciate your feedback. We are so happy that you enjoyed your stay at the Baton Rouge Marriott. We hope to welcome you back soon!
3.0分
商务出差
原文
翻译提供方:Google
酒店员工非常乐于助人。酒店内的餐厅需要更好的管理。他们没有为那么多从Scentsy World Tour过来吃午餐的人做好准备。我们等了半天才等到食物和饮料。我给他们打0分
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酒店回复: We appreciate your feedback from your recent stay and apologize for the delay in our restaurant. We will be sure to review your comments with our F&B management team as we work to continually improve our product and service. We hope that you will choose to visit us again in the future.
酒店回复: Thank you for letting us know how much you enjoyed your stay! We appreciate your positive feedback and are looking forward to your return visit soon!
酒店回复: Thank you for your feedback. We're sorry to hear about the issues you experienced with parking, elevator delays, and the in-room coffee supply. Your comments help us identify areas for improvement, and we’ll be addressing them with our team.We regret that your stay didn’t meet expectations and hope you’ll consider giving us another chance in the future.
宾馆在高速公路边,非常吵,影响睡眠。其他的都非常好,
我需要一间带无障碍淋浴间的无障碍客房。这些房间已经订满了。Vanessa打电话给我,确保我们入住期间住得舒适。我不确定我最初预订的楼层,但对带休息室的礼宾室非常满意。那里的服务员非常友善。我们很享受早餐。虽然小吃也包含在内,但我们没能享用。我们要求加毛巾时,客房服务人员服务周到,速度很快。
唯一让我感到困扰的是,我入住时以及预订过期后再次入住时,负责打扫房间的女孩。入住时,我问她房间舒适吗?她和另一个工作人员翻了个白眼,窃笑着。我不知道为什么,但那种感觉很不舒服。我昨晚下楼取毛巾和水时,她也翻了个白眼。我最后一天值班的经理也很棒。
比万豪酒店好太多了。
我没有入住我预订的房间,我预订了豪华特大床套房,结果入住的是双人大床套房。我刚到的时候网络坏了,他们修好了,但我已经很不满意房间不是我预订的了。我无法确认,但我认为我入住的房间价格与我实际预订的房间不符,而且收费相同,但价格更低。我的房间在退房前就被打扫干净了,所以如果我想在早上活动后回到我的房间,就没办法了,因为我的房间已经被清理过了。电梯很慢,导致我开会迟到,我住的最后一天,大厅里的食物碎屑散落在地板上。酒吧的食物价格合理,但酒水价格高得离谱。
酒店不错,位置便利,靠近I-10高速公路。员工服务也非常好。
停车收费,非常失望。停车场很大,但提供自助停车,收费9美元(不含税)。Orbitz的便利设施清单上说是免费停车。这个应该更新一下。在这家酒店自助停车竟然要收费,真是太荒谬了!!!以后旅行一定会重新考虑是否入住这里。
所有工作人员都非常乐于助人,食物也很棒,非常有帮助。唯一的问题是,过去两个晚上,小联盟的孩子们在大厅里疯狂地跑来跑去,还在凌晨两点敲我们的门,我们对此感到很不高兴,需要多一点的保安来处理这件事
首先,停车费真是让人吃惊。在巴吞鲁日的时候,我们忙到很晚才去,希望能睡个懒觉。然而,早上7:30,清洁人员就大声敲门,还在走廊里大喊大叫。我们打电话给酒店管理人员,他粗鲁地说:“这是惯例”,然后就挂断了电话。我们要求清洁人员不要互相吼叫,但他们置之不理。在度假,花了这么多钱,应该可以睡到早上8点以后。更糟糕的是,楼下的咖啡要5美元。自助早餐要25美元,而且其他酒店都免费提供。我住过这个地区的几家酒店,这家性价比最差。
房间宽敞干净。大多数酒店的淋浴喷头都很高,而这家酒店的淋浴喷头是手持式的,调节水温方便得多。工作人员非常热情,乐于解答您的任何问题。
酒店员工非常乐于助人。酒店内的餐厅需要更好的管理。他们没有为那么多从Scentsy World Tour过来吃午餐的人做好准备。我们等了半天才等到食物和饮料。我给他们打0分
下次我回城时一定会选择这家酒店。适合家庭入住,交通便利,干净安静。餐厅也不错,推荐试试The Broken Egg和Ruby Slippers,这两家的早餐都很棒。
不得不支付自助停车费。不得不与服务人员共用电梯,导致延误。房间里的咖啡供应不够两人喝。绝对不会再住这里了