This hotel is dirty. Things look nice because wits pretty new, but they are dirty when you look. The elevators take forever and felt like they hadn’t been mopped or wiped down in 10 years. I’ve seen far worse but my room was $300+ because it was a game weekend. My room also smelled like microwave pizza and hot pockets and popcorn and Doritos. feels like the kind of hotel people bring their highschool kids and dump them off to play video games and eat garbage food while they go to university activities. I wasn’t expecting a lot because it’s a holiday inn, but I don’t like paying for dirty hotels.
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酒店回复: Thank you for the detailed feedback on your stay. This is not the experience we look to provide our guests and will use your feedback to coach the team moving forward.
2.0分
其他
We got flea bites and we do not have animals. Was afraid it was bed bugs. Not happy at all. Donot recommend this hotel to anyone!
3.0分
家庭亲子
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Great visual room appeal, however we made specific requests for handicap accommodation and were not given any. We didnt see and breakfast bar either... there was a cafe?
3.0分
商务出差
The breakfast was included with our stay; however, it was not good. Food was cold, tasteless and there were not very many options.
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酒店回复: We apologize that our breakfast did not meet your expectations. We strive to offer a warm, fresh, and satisfying selection for all guests, and we regret that we fell short during your visit. We do currently offer real and fresh eggs along with freshly baked items every morning. This exception won't be overlooked and we will strive to improve the quality and variety of our offerings for our amazing guests.
5.0分
商务出差
Little upset that the hot tub wasn’t available, but overall the hotel is very nice and the breakfast is top notch
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酒店回复: Thank you for the excellent feedback! I am glad our breakfast provided the perfect start to your day!
2.0分
其他
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While booking it’s showed free breakfast but the breakfast was paid and need to pay $12 for breakfast. Holiday inn normally provides breakfast and also the room rate charge is high but no complimentary breakfast
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酒店回复: I do apologize for the inconvenience. For your future bookings, Holiday Inn & Express is our brand hotel that includes free breakfast. We hope you consider staying with us the next time you're in Stillwater.
2.0分
家庭亲子
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Stayed here for 3 nights while visiting our daughter at OSU. The beds are extremely firm and uncomfortable, and the pillows are just as bad. It was the end of September and still 90 degrees outside but the pool was closed for the season. The water pressure in the shower was weak. The only saving grace for this hotel is the staff is very polite and helpful. The hotel needs to be updated though.
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酒店回复: I'm very sorry for the conditions the bed and pillows were in during your stay. We hope to provide more comfortability for your potential next stay with us and will always provide top of the line customer service to make your stay as convenient as possible.
5.0分
家庭亲子
Very nice, fairly new property. Clean and comfortable! Staff are kind and courteous. Definitely a keeper on the list for traveling accommodations!
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酒店回复: Your kind words made our day! We can't wait to welcome you back soon.
4.0分
家庭亲子
I wish they told me when breakfast was because I came down at 9:50 and it was over and all cleaned up.
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酒店回复: I apologize for the inconvenience. For future bookings our breakfast opens at 6:30am-9:30am during the week and 7:00am-10am during the weekends. We're glad to see the rest of your stay was great and hope that you'll stay again in the future!
被子上有污渍。浴室地板非常脏。卧室区域留有之前客人用过的毛巾。浴室里的毛巾也有污渍。
This hotel is dirty. Things look nice because wits pretty new, but they are dirty when you look. The elevators take forever and felt like they hadn’t been mopped or wiped down in 10 years. I’ve seen far worse but my room was $300+ because it was a game weekend. My room also smelled like microwave pizza and hot pockets and popcorn and Doritos. feels like the kind of hotel people bring their highschool kids and dump them off to play video games and eat garbage food while they go to university activities. I wasn’t expecting a lot because it’s a holiday inn, but I don’t like paying for dirty hotels.
We got flea bites and we do not have animals. Was afraid it was bed bugs. Not happy at all. Donot recommend this hotel to anyone!
Great visual room appeal, however we made specific requests for handicap accommodation and were not given any. We didnt see and breakfast bar either... there was a cafe?
The breakfast was included with our stay; however, it was not good. Food was cold, tasteless and there were not very many options.
Little upset that the hot tub wasn’t available, but overall the hotel is very nice and the breakfast is top notch
While booking it’s showed free breakfast but the breakfast was paid and need to pay $12 for breakfast. Holiday inn normally provides breakfast and also the room rate charge is high but no complimentary breakfast
Stayed here for 3 nights while visiting our daughter at OSU. The beds are extremely firm and uncomfortable, and the pillows are just as bad. It was the end of September and still 90 degrees outside but the pool was closed for the season. The water pressure in the shower was weak. The only saving grace for this hotel is the staff is very polite and helpful. The hotel needs to be updated though.
Very nice, fairly new property. Clean and comfortable! Staff are kind and courteous. Definitely a keeper on the list for traveling accommodations!
I wish they told me when breakfast was because I came down at 9:50 and it was over and all cleaned up.