酒店回复: Thank you for your detailed feedback, Barbara. We’re happy you enjoyed our location, green areas, and the friendly service—especially during breakfast. We appreciate your comments on breakfast variety, safety in the bathroom, and other areas for improvement. Your insights help us make our hotel better for all guests, and we hope to welcome you back soon.

酒店回复: Hi Jose,Thank you for your review. We are pleased to hear that you found the room to be a great size, and the mattress and pillows were comfortable. However, we sincerely apologize for the poor condition and appearance of the shower floor in your room. That is certainly not acceptable, and we understand why it did not feel hygienic.We have already contacted our maintenance and housekeeping teams to address all shower areas to ensure they meet our cleanliness and maintenance standards. We look forward to seeing you soon.Warmly,Management Team

酒店回复: Dear Mario, Thank you for taking the time to share your feedback We sincerely apologize that certain aspects of your visit did not meet your expectations.We're glad to hear that you found the staff friendly and the hotel to be very clean the team works hard to maintain a welcoming and pristine environment. Please know that we are actively reviewing to address these areas and are looking into immediate steps to improve and to ensure all guests feel secure and comfortable at all hours. We truly value your patronage and hope to earn your trust and provide a smoother, more restful experience on a future visit.Sincerely,Mansagemnet Team

酒店回复: Greetings Laura,Thank you for your feedback! We apologize for the inconvenience with the refrigerator and breakfast. We are glad you enjoyed the comfort and cleanliness of your room, and we look forward to providing an even better stay next time.Warm regards,Holiday Inn Express Hotel & Suites Brownsville Team

酒店回复: Hello Pamela,We appreciate your feedback and apologize for the odor and maintenance issues. We are working to improve these areas and hope to provide a much more enjoyable stay next time.Warmly,Holiday Inn Express Hotel & Suites Brownsville Team

酒店回复: Dear Ricardo,Thank you for providing your feedback regarding the perceived value of your stay. We understand that you felt the rate and services did not align with your expectations. We are always working to enhance the services and comfort we offer.We hope to earn your trust and provide a smoother, more valuable experience on your next visit to the Holiday Inn Express Hotel & Suites BrownsvilleSincerely,Management Team

酒店回复: Thank you, Rafael! We’re glad you found our location convenient and your stay comfortable. We look forward to welcoming you back on your next visit.

酒店回复: We apologize, Ricardo, for the repeated ice machine issues and understand your frustration. We will ensure this is addressed promptly and staff are better trained.

酒店回复: Hello Luis,We appreciate your feedback and sincerely apologize that you did not receive the room you reserved. we strive to honor all our guests' requests, and we fell short this time. We have reviewed our room assignment procedures to prevent this from happening again.We hope to have another opportunity to provide you with a flawless stay.Sincerely,Holiday Inn Express Hotel & Suites Brownsville Management Team

酒店回复: Thank you, Jose! We’re glad you liked the location and layout, and we appreciate your suggestion about modernizing the lobby.