酒店回复: Thank you for your feedback. We’re sorry to hear that your experience was not up to expectations. Your comments are important to us, and we would appreciate the opportunity to learn more about your stay and how we can improve.
2.0分
其他
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Going up to my room, I noticed the floor being really dirty. My bedding had stains. Next morning I go to eat breakfast. It’s filthy. The seats were covered in stains and I really didn’t even want to sit down. The breakfast was subpar with rotten bananas.
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酒店回复: Thank you for taking the time to share your experience. We sincerely apologize for the cleanliness issues you encountered throughout out the stay, we understand how disappointing and uncomfortable this must have been.Your comments have been shared with our housekeeping and breakfast teams for immediate review and corrective action. We appreciate you bringing these matters to our attention and regret that your stay did not meet expectations. We hope you will consider giving us another opportunity to provide a much better experience in the future.Prince PatelGeneral ManagerHoliday Inn Express & Suites Decatur
4.0分
商务出差
Clean, QUIET rooms (almost sound proof litterally), friendly staff, hot, full breakfastcthat was kept stocked & clean.
4.0分
情侣出游
Clean Rooms and Hotel, Hot Breakfast and right off the highway. Friendly staff. Great place for an overnight stop.
1.0分
其他
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Asked to check in 30 minutes early. They wouldn’t let us even though there wasn’t another vehicle in the parking lot. Property was grown up with 3 ft tall weeds all around. Lobby chairs were stained and filthy. Left without ever checking in.
3.0分
其他
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The hotel smelled like mildew. It wasn’t very clean and there were scuff marks on the doors and walls. The paint job on the walls look like a novice painted it, very poorly painted. The towels smell like greasy oily hair. I will not stay at this hotel again. After staying at a top notch HIE the night before this location was very disappointing.
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酒店回复: Thank you for sharing your experience with us. I am truly sorry that your stay did not meet the high standards we aim to deliver. Providing a clean, comfortable, and welcoming environment is our priority, and it’s clear we fell short during your visit.Please know that we are addressing the issues brought to our attention and taking immediate steps to ensure improvements are made. Your feedback is extremely important to us, and we appreciate you bringing this to our attention.I would welcome the opportunity to discuss this further and work toward restoring your confidence in our hotel. Please feel free to contact me at your convenience.Sincerely,Prince PatelGeneral ManagerHoliday Inn Express & Suites – Decatur, TX
4.0分
其他
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I basically came to sleep on my road trip. The hotel was very nice, either new or recently updated with nice colorful decor. However, the shower in the room (232) would not get hot (lukewarm at best) even though I waited for quite awhile. While I kept checking for the shower to get hot, the water sprayed out onto the floor outside the shower. Not a fan of these new low-step showers for this reason. Just a couple of other small things - ice bucket was in the bathroom. Seems germy. The luggage cart needed more padding on the rims and wheels to prevent scraping of the nice new doors and walls. The breakfast was nice. They had the Texas shaped waffles and scrambled eggs, and all the cold usuals. Overall it was very nice, except for the shower.
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酒店回复: Thank you for taking the time to share your experience and for choosing our hotel during your road trip. I’m glad to hear you enjoyed our updated decor, comfortable stay, and our Texas-shaped waffles at breakfast.I sincerely apologize that certain aspects of your room did not meet expectations. We always aim to provide a seamless stay, and I appreciate you bringing these details to our attention. Your comments will be shared with our team so we can make the necessary improvements.We value your feedback, and we hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely,Prince PatelGeneral ManagerHoliday Inn Express & Suites – Decatur, TX
5.0分
其他
Stay here when possible
Staff was extremely helpful. Rooms were clean. And parking was easy
3.0分
其他
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Booked through ******* and was put in the wrong room. Front desk said they had none of the rooms I reserved so instead of 2 queen beds we were put in a room with one bed. Very inconvenient
5.0分
其他
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Very clean with fresh bedding!
The hotel was very clean and to our surprise, the bedding was fresh and smelled as if straight out of the dryer! We will be returning!
不。
Going up to my room, I noticed the floor being really dirty. My bedding had stains. Next morning I go to eat breakfast. It’s filthy. The seats were covered in stains and I really didn’t even want to sit down. The breakfast was subpar with rotten bananas.
Clean, QUIET rooms (almost sound proof litterally), friendly staff, hot, full breakfastcthat was kept stocked & clean.
Clean Rooms and Hotel, Hot Breakfast and right off the highway. Friendly staff. Great place for an overnight stop.
Asked to check in 30 minutes early. They wouldn’t let us even though there wasn’t another vehicle in the parking lot. Property was grown up with 3 ft tall weeds all around. Lobby chairs were stained and filthy. Left without ever checking in.
The hotel smelled like mildew. It wasn’t very clean and there were scuff marks on the doors and walls. The paint job on the walls look like a novice painted it, very poorly painted. The towels smell like greasy oily hair. I will not stay at this hotel again. After staying at a top notch HIE the night before this location was very disappointing.
I basically came to sleep on my road trip. The hotel was very nice, either new or recently updated with nice colorful decor. However, the shower in the room (232) would not get hot (lukewarm at best) even though I waited for quite awhile. While I kept checking for the shower to get hot, the water sprayed out onto the floor outside the shower. Not a fan of these new low-step showers for this reason. Just a couple of other small things - ice bucket was in the bathroom. Seems germy. The luggage cart needed more padding on the rims and wheels to prevent scraping of the nice new doors and walls. The breakfast was nice. They had the Texas shaped waffles and scrambled eggs, and all the cold usuals. Overall it was very nice, except for the shower.
Stay here when possible
Staff was extremely helpful. Rooms were clean. And parking was easy
Booked through ******* and was put in the wrong room. Front desk said they had none of the rooms I reserved so instead of 2 queen beds we were put in a room with one bed. Very inconvenient
Very clean with fresh bedding!
The hotel was very clean and to our surprise, the bedding was fresh and smelled as if straight out of the dryer! We will be returning!