Staff were great. Room was great. What I did not like is expecting to get breakfast and not getting it. I should have been told. Certainly you realize this will affect who I choose in the future.
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酒店回复: Hi Stephen,Thank you for your kind words about our staff and room quality. We sincerely apologize for the misunderstanding about breakfast availability. We appreciate your feedback and will work on making this clearer for future guests. We hope you’ll give us another chance to exceed your expectations.Warm regards,Candlewood Suites Decatur Medical Center Team
3.0分
其他
The room we booked was not available. If not for my persistence & help of the clerk we would have been stuck in a room too small
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酒店回复: We sincerely apologize for the inconvenience you experienced with your room booking, Heather. We appreciate your patience and are grateful for our clerk's assistance in resolving the issue. We are reviewing our booking procedures to prevent future occurrences. Thank you for bringing this to our attention.
5.0分
其他
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Front desk staff
Nancy at the front desk was amazing. I also had a problem with the booking but Cross at the front desk was able to get it all worked out. The front desk staff is amazing and will work to solve all problems.
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酒店回复: Dear Tim,We are thrilled to read your fantastic review of your stay at the Candlewood Suites Decatur!It means so much to hear that Nancy and Cross at the front desk went above and beyond to make your experience excellent and resolve your booking issue. They are shining examples of the dedication our entire team has to guest satisfaction. The Management Team is incredibly proud of their work and appreciates your recognizing them.We sincerely hope to welcome you back again soon to the Candlewood Suites DecaturSincerely,Candlewood Suites DecaturManagement Team
5.0分
情侣出游
Surprised to learn no breakfast was served at this hotel.
Staff was friendly and very helpful.
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酒店回复: Thank you for your feedback, Raenell! We're delighted to hear that our staff made a positive impression with their friendliness and helpfulness. We apologize for any inconvenience caused by the absence of breakfast service. We appreciate your input and hope to improve your future stay. Safe travels!
5.0分
其他
We loved it for an overnight while driving. Very comfortable and not crapped all overall excellent stay
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酒店回复: Thank you for your positive feedback, Ann! We're delighted to hear you had an excellent overnight stay with us. Our goal is to provide a comfortable and enjoyable experience for all our guests, especially those on long drives. We appreciate your kind words and hope to welcome you back again soon.
2.0分
其他
Room smelled like old grease being cooked. Lights outside on side walk way were burned out.
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酒店回复: Hi Judy, Thank you for providing your feedback regarding your recent stay with us. Please accept our sincere apologies that your experience did not meet the high standards we set for our guests.We want to assure you that guest comfort and safety are our top priorities. Since reading your comments, our Additionally, we have additionally reviewed our room cleaning procedures and are taking action to better ventilate and refresh our suites. We hope to earn your trust and provide a much smoother, more comfortable experience next time you are in the area.Sincerely,Management Team
5.0分
家庭亲子
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We had the best service. Our newly remodeled room was perfect! They were still remodeling the hotel but the manager did a wonderful job keeping them quiet. There is no breakfast, but with a full kitchen in the room, we made our own easily. We used their outdoor patio and grills to cook some steaks and then jumped into their pool, which was amazing. The staff there was so nice and sweet, and the manager assisted us immediately with our one concern. She was great. Overall, this hotel was the best we stayed at on our whole vacation.
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酒店回复: Thank you for your wonderful review! We're thrilled to hear you enjoyed our newly remodeled rooms and made great use of the kitchen, patio, and pool. Our team, especially the manager, is delighted to have made your stay memorable. We hope to welcome you back soon!
5.0分
家庭亲子
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We had a great stay. We stayed in a renovated room Bed was soft and comfy. The kids really enjoyed the pool, there was lots of shade around 7pm. Staff was great and room was very clean. We will definitely recommend to family and friends. We are hoping to be back soon.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that you and your family enjoyed the renovated room and the pool. Our team takes pride in providing a clean and comfortable stay. We look forward to welcoming you back soon!
5.0分
家庭亲子
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The staff was great and so friendly! The pillows are so soft and fluffy. The free coffee was tasty and convenient. I would definitely recommend this hotel!! Pool and propane grills were very beneficial and nice!! We will be back next year!!!
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酒店回复: Thank you so much for your wonderful review! We're thrilled to hear you enjoyed our friendly staff, soft pillows, and tasty coffee. It's great to know the pool and grills added to your experience. We look forward to welcoming you back next year!
1.0分
其他
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This was my 2nd time staying at this place. My 1st visit was Summer 2023. That visit was perfect but my recent visit was a major deal-breaker. Checking in didn’t go well at 3:30pm. The clerk was very stern with the way she spoke to me. Instead of welcoming me to the hotel I was attacked with comments relating to the $250 smoking policy and the construction going on. When I got to my room I noticed a lot of banging and construction work going on. More than I expected. I was frustrated cause I just drove 10 hours straight from Taos NM to Decatur. I was wanting to kick back and relax. But instead I got to hear BANG BANG BANG from hammers near my room. I walked down to the lobby at 3:45pm. I asked the clerk when the construction would stop. She said 6pm. So I went out for diner to buy some time but when I returned at 6:30pm the construction was still going on. I am a retired military vet and I have never experienced like this before. I am still frustrated with the hotel cause I paid good $$ for a nice quiet room. I also wanted to make note that this hotel is on an island. No restaurants are walking distance. You will need a car to get anything to eat. I will gladly remove this review if I am comp’d a free room for my inconvenience. Its sad cause I really like this hotel chain. I plan to stay at Candlewood in Amarillo in a few weeks but hopefully I will have a better experience
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酒店回复: Hello Don,Thank you for sharing your experience. We sincerely apologize that your recent stay didn't provide the relaxing environment you deserved, especially after your long drive. We truly regret that your check-in wasn't welcoming and that noise from our property enhancements was disruptive beyond the scheduled hours.The Management Team is already taking action: we are reviewing front desk training for a warmer welcome and working closely with our construction crew to ensure strict adherence to quiet times for guest comfort. We value your loyalty to the brand. We will be reaching out to you directly to follow up.We hope to earn your trust and provide a much smoother, quieter experience next time. We hope to see you again soon for a better experience at Candlewood Suites Decatur.Sincerely,Management Team
Staff were great. Room was great. What I did not like is expecting to get breakfast and not getting it. I should have been told. Certainly you realize this will affect who I choose in the future.
The room we booked was not available. If not for my persistence & help of the clerk we would have been stuck in a room too small
Front desk staff
Nancy at the front desk was amazing. I also had a problem with the booking but Cross at the front desk was able to get it all worked out. The front desk staff is amazing and will work to solve all problems.
Surprised to learn no breakfast was served at this hotel.
Staff was friendly and very helpful.
We loved it for an overnight while driving. Very comfortable and not crapped all overall excellent stay
Room smelled like old grease being cooked. Lights outside on side walk way were burned out.
We had the best service. Our newly remodeled room was perfect! They were still remodeling the hotel but the manager did a wonderful job keeping them quiet. There is no breakfast, but with a full kitchen in the room, we made our own easily. We used their outdoor patio and grills to cook some steaks and then jumped into their pool, which was amazing. The staff there was so nice and sweet, and the manager assisted us immediately with our one concern. She was great. Overall, this hotel was the best we stayed at on our whole vacation.
We had a great stay. We stayed in a renovated room Bed was soft and comfy. The kids really enjoyed the pool, there was lots of shade around 7pm. Staff was great and room was very clean. We will definitely recommend to family and friends. We are hoping to be back soon.
The staff was great and so friendly! The pillows are so soft and fluffy. The free coffee was tasty and convenient. I would definitely recommend this hotel!! Pool and propane grills were very beneficial and nice!! We will be back next year!!!
This was my 2nd time staying at this place. My 1st visit was Summer 2023. That visit was perfect but my recent visit was a major deal-breaker. Checking in didn’t go well at 3:30pm. The clerk was very stern with the way she spoke to me. Instead of welcoming me to the hotel I was attacked with comments relating to the $250 smoking policy and the construction going on. When I got to my room I noticed a lot of banging and construction work going on. More than I expected. I was frustrated cause I just drove 10 hours straight from Taos NM to Decatur. I was wanting to kick back and relax. But instead I got to hear BANG BANG BANG from hammers near my room. I walked down to the lobby at 3:45pm. I asked the clerk when the construction would stop. She said 6pm. So I went out for diner to buy some time but when I returned at 6:30pm the construction was still going on. I am a retired military vet and I have never experienced like this before. I am still frustrated with the hotel cause I paid good $$ for a nice quiet room. I also wanted to make note that this hotel is on an island. No restaurants are walking distance. You will need a car to get anything to eat. I will gladly remove this review if I am comp’d a free room for my inconvenience. Its sad cause I really like this hotel chain. I plan to stay at Candlewood in Amarillo in a few weeks but hopefully I will have a better experience