I do not recommend this hotel to anyone with allergies or sensitivities. The rooms smell very musty and it seems like they tried to mask the smell with air fresheners, which I am allergic to. The first room we had smelled musty so we asked to change rooms. The front desk staff was very accommodating. The smell in the 2nd room was even worse. My parents also had a room so I checked theirs out and it was also very smelly. We gave up and stayed in the second room, which smelled like must, air fresheners and chemical adhesives. I wasn't able to sleep well because of this. Now I am home and don't have time to do laundry. The smell from the hotel is in my pajamas and on the pillow I brought with me. It's not great. Other than that, the hotel was fine. I'm just very sensitice/allergic to smells so it wasn't good for me.
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酒店回复: Thank you for sharing your feedback. I’m very sorry the musty odor and air fresheners made your stay uncomfortable, especially with your sensitivities. Even though our staff tried to accommodate you, you shouldn’t have had to move rooms only to face the same issue. We’ll be reviewing our ventilation and cleaning products to address this properly. Thank you again for bringing this to our attention.Warm regards,Vishal Patel
3.0分
家庭亲子
The room smelled of water damage and wet carpet. We had to buy candles and put car air fresheners on the vents.
It was hard to sleep
2.0分
朋友出游
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We had roaches in our room. Staff was apolitic and moved us to another room and offered a complimentary bottle of water
The ice machine on our floor did not work
We could not get the air to come on and staff had to come to the room.
1.0分
商务出差
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Arrived at 3pm for check-in, room not clean or ready. In town for business, meetings from 330p-1am, asked if they could store my suitcase til I returned to check into room. Hotel was not sympathetic to my situation, non apologetic to room not ready and refused to store suitcase stating “too many different people walking around, no safe place for my luggage”. Went to Holiday Inn, they stored my luggage and had a room ready when I returned. Lost out roughly $400 paid for Hampton, fully regret choosing to book a room there. Requested manager to call me, no response.
2.0分
其他
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I booked 5 rooms myself and directed family and friends there. No one told us the Elevator was out for a week! I had to move 2 over 80s ladies, but got no help. Had to be a royal pain to get help. Still got heckled by the rest at the wedding. Ruined the vibe!. Ruined the vibe!
Luckily I made a joke of it during the toast and it worked. But shame on you all for not being proactive and acting like there was nothing you could do. Walk up the stairs 89 year old grandma. I am not talking about the staff they did wonders, once I stood firm. I am talking to the manager and owner. Shameful.
3.0分
商务出差
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Breakfast menu was Bacon, sausage, cereal, scramble eggs, boiled eggs, option to make waffles, fruit ( bananas and apples) muffins, yogurt. Coffee, apple juice, orange juice.
5.0分
家庭亲子
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The staff, Nicholas and Lindsay and Ashton, were very kind and helpful. The parking lot in the back needed some trash collection as we stayed for five nights and noticed that paper and cups were not picked up. But that was our only suggestion.
4.0分
其他
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Checking in was amazing. Nikolas was so accommodating. The room
Did have a weird smell. Almost chemical but everything else was fine. It wa Late
So we did not bring it to anyone’s attentions but the room across from us has the same issue. Breakfast was also great.
2.0分
商务出差
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Terrible smell in n the room
Bathroom vent appears to have been neglected for some time. The is dust or mold piled half an inch thick on it
服务非常好，员工也很友善。没机会去吃早餐，但我想应该也不会差。唯一不好的就是，早上六点有人敲我们房门，不知道为什么。除此之外，其他都非常棒！
The staff was great, they did nothing wrong.
I do not recommend this hotel to anyone with allergies or sensitivities. The rooms smell very musty and it seems like they tried to mask the smell with air fresheners, which I am allergic to. The first room we had smelled musty so we asked to change rooms. The front desk staff was very accommodating. The smell in the 2nd room was even worse. My parents also had a room so I checked theirs out and it was also very smelly. We gave up and stayed in the second room, which smelled like must, air fresheners and chemical adhesives. I wasn't able to sleep well because of this. Now I am home and don't have time to do laundry. The smell from the hotel is in my pajamas and on the pillow I brought with me. It's not great. Other than that, the hotel was fine. I'm just very sensitice/allergic to smells so it wasn't good for me.
The room smelled of water damage and wet carpet. We had to buy candles and put car air fresheners on the vents.
It was hard to sleep
We had roaches in our room. Staff was apolitic and moved us to another room and offered a complimentary bottle of water
The ice machine on our floor did not work
We could not get the air to come on and staff had to come to the room.
Arrived at 3pm for check-in, room not clean or ready. In town for business, meetings from 330p-1am, asked if they could store my suitcase til I returned to check into room. Hotel was not sympathetic to my situation, non apologetic to room not ready and refused to store suitcase stating “too many different people walking around, no safe place for my luggage”. Went to Holiday Inn, they stored my luggage and had a room ready when I returned. Lost out roughly $400 paid for Hampton, fully regret choosing to book a room there. Requested manager to call me, no response.
I booked 5 rooms myself and directed family and friends there. No one told us the Elevator was out for a week! I had to move 2 over 80s ladies, but got no help. Had to be a royal pain to get help. Still got heckled by the rest at the wedding. Ruined the vibe!. Ruined the vibe!
Luckily I made a joke of it during the toast and it worked. But shame on you all for not being proactive and acting like there was nothing you could do. Walk up the stairs 89 year old grandma. I am not talking about the staff they did wonders, once I stood firm. I am talking to the manager and owner. Shameful.
Breakfast menu was Bacon, sausage, cereal, scramble eggs, boiled eggs, option to make waffles, fruit ( bananas and apples) muffins, yogurt. Coffee, apple juice, orange juice.
The staff, Nicholas and Lindsay and Ashton, were very kind and helpful. The parking lot in the back needed some trash collection as we stayed for five nights and noticed that paper and cups were not picked up. But that was our only suggestion.
Checking in was amazing. Nikolas was so accommodating. The room
Did have a weird smell. Almost chemical but everything else was fine. It wa Late
So we did not bring it to anyone’s attentions but the room across from us has the same issue. Breakfast was also great.
Terrible smell in n the room
Bathroom vent appears to have been neglected for some time. The is dust or mold piled half an inch thick on it
Toilet was cleaned