酒店回复: ¡Gracias por sus amables palabras! Nos alegra saber que disfrutó del ambiente tranquilo y del buen servicio durante su estancia. ¡Esperamos darle la bienvenida pronto!
5.0分
情侣出游
Arrived early in the morning but front desk clerk greeted us quickly and made us feel very welcome.
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酒店回复: Thank you for sharing your experience! We’re so pleased to hear our front desk team made you feel welcome right from the start. We look forward to hosting you again on your next visit!
3.0分
其他
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Somewhat Disappointed
This hotel has been recently renovated but still not in good condition. The breakfast was inadequate because the juice machine was out of order, the pot used to cook oatmeal was on the counter used as a trash container, no microwave, no instant water machine in working order - you can see how disappointed we were with our breakfast options. Coffee was bitter also.
Bathroom on our room was not cleaned well with lots of long dark hair all over the floor.
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酒店回复: Thank you for sharing this detailed feedback. We sincerely apologize for the issues you encountered with both the room cleanliness and the breakfast service. While our hotel has recently undergone renovations, it’s clear we fell short in maintaining the standards you—and we—expect. Your comments about the juice machine, oatmeal pot, and coffee quality will be addressed with our breakfast team right away, and we’ll ensure housekeeping reviews their procedures to prevent a repeat of the bathroom concerns. We truly regret that your experience was disappointing and appreciate the opportunity to make the necessary improvements.
4.0分
商务出差
It would be nice if the juice machine worked and you had more options for the breakfast otherwise it was a very nice clean facility!
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酒店回复: Thank you for your kind words about our clean facility and for letting us know about the breakfast experience. We apologize for the juice machine being out of order and understand how more options would make breakfast even better. Your feedback is very helpful, and we’ll work with our team to improve our offerings. We’re glad you enjoyed your stay overall and hope to welcome you back soon!
5.0分
其他
Wonderful Stay
Room was clean and spacious, bed was very comfy, breakfast very good…better than most!
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酒店回复: Thank you so much for sharing your experience! We’re delighted to hear you enjoyed the clean, spacious room and had a great night’s sleep on our comfortable bed. It’s wonderful to know our breakfast stood out for you as well. We can’t wait to welcome you back for another relaxing stay!
3.0分
其他
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I checked in on a Wed evening for two nights. I arrived around 8 and there was a lady talking to a customer. He was upset about something not working in his room. She was dressed sloppily and did not acknowledge me for 10 minutes. Her demeanor & unprofessional appearance was not a good start. The ground were very overgrown & not manicured. The paling was nonexistent and many “work” trucks took up many extra spaces. I’ve stayed in dozens of Holliday Inn Express hotels in my 66 years. Other than the room & halls being clean I was disappointed. This particular location has gone downhill in outside maintenance & the workers are all unprofessional (the ones I encountered). It’s hard to get good help these days! There should be a dress code & be nicely groomed to work the check in desk.
1.0分
其他
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The staff cleaning rooms talked as loud as possible in Spanish, yelling down the hall & cleaned rooms just as loud. On the 3rd floor, they had guys with TV's so loud you could hear it after stepping off the elevator
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酒店回复: Thank you for your feedback. We sincerely apologize for the noise disturbances you experienced during your stay. We understand how important a quiet and relaxing environment is, and we're addressing your concerns directly with our housekeeping team to ensure a more mindful approach moving forward. We’re also looking into ways to better manage overall noise levels on guest floors. Your experience matters to us, and we hope to have the opportunity to provide you with a more restful stay in the future.
5.0分
其他
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Angel was fabulous!! We were greeted immediately. Beautiful room! She got us a room close to the entrance so exiting in the morning was very convenient.
Stephen was also great! Had our paperwork ready and thanked us for coming and wished us a great day. They both need a raise!!
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear that Angel and Stephen made such a positive impression during your stay. Providing friendly, thoughtful service is what we strive for, and we’ll be sure to share your wonderful feedback with both of them. We agree—they’re true assets to our team! We hope to welcome you back again soon!
1.0分
商务出差
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We arrive approximately at 10:30 pm and. Checked in. We got in our room to find out that the toilet wasn’t working so we contacted service desk and asked to move to another room. No room with a king bed was available and that she would contact the manager. She also told me that we could use the restroom out in the hall and that another room had contacted her because their toilet wasn’t working either. We were there just to sleep. The next morning we asked to be compensated since our room’s plumbing wasn’t working and we paid $167.00.
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酒店回复: Thank you for sharing your experience. We sincerely apologize for the inconvenience you encountered with the plumbing in your room and the lack of immediate resolution during your late check-in. We understand how frustrating this must have been, especially when all you wanted was a comfortable place to rest.Your concerns have been shared with our management team, and we’re reviewing what happened to ensure this is addressed properly and doesn’t happen again. We agree that a working restroom is a basic necessity, and we’re truly sorry we fell short during your stay.Please feel free to reach out to our management team directly if you haven’t already—we want to make this right and discuss appropriate compensation. We appreciate your feedback and hope you’ll consider giving us another opportunity in the future to provide a much better experience.
5.0分
其他
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Great stay
Check-in was a breeze and the service at front desk was GREAT. Room, including bathroom, was spacious and very clean, and room temp was perfect upon arrival. Breakfast was good too. Would recommend!
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酒店回复: Thank you so much for your wonderful review! We're thrilled to hear that check-in was smooth and that you enjoyed the service from our front desk team. It's great to know you found your room spacious, clean, and comfortable right from the start. We're also glad you enjoyed breakfast! We truly appreciate your recommendation and hope to welcome you back soon.
服务很好，很安静
Arrived early in the morning but front desk clerk greeted us quickly and made us feel very welcome.
Somewhat Disappointed
This hotel has been recently renovated but still not in good condition. The breakfast was inadequate because the juice machine was out of order, the pot used to cook oatmeal was on the counter used as a trash container, no microwave, no instant water machine in working order - you can see how disappointed we were with our breakfast options. Coffee was bitter also.
Bathroom on our room was not cleaned well with lots of long dark hair all over the floor.
It would be nice if the juice machine worked and you had more options for the breakfast otherwise it was a very nice clean facility!
Wonderful Stay
Room was clean and spacious, bed was very comfy, breakfast very good…better than most!
I checked in on a Wed evening for two nights. I arrived around 8 and there was a lady talking to a customer. He was upset about something not working in his room. She was dressed sloppily and did not acknowledge me for 10 minutes. Her demeanor & unprofessional appearance was not a good start. The ground were very overgrown & not manicured. The paling was nonexistent and many “work” trucks took up many extra spaces. I’ve stayed in dozens of Holliday Inn Express hotels in my 66 years. Other than the room & halls being clean I was disappointed. This particular location has gone downhill in outside maintenance & the workers are all unprofessional (the ones I encountered). It’s hard to get good help these days! There should be a dress code & be nicely groomed to work the check in desk.
The staff cleaning rooms talked as loud as possible in Spanish, yelling down the hall & cleaned rooms just as loud. On the 3rd floor, they had guys with TV's so loud you could hear it after stepping off the elevator
Angel was fabulous!! We were greeted immediately. Beautiful room! She got us a room close to the entrance so exiting in the morning was very convenient.
Stephen was also great! Had our paperwork ready and thanked us for coming and wished us a great day. They both need a raise!!
We arrive approximately at 10:30 pm and. Checked in. We got in our room to find out that the toilet wasn’t working so we contacted service desk and asked to move to another room. No room with a king bed was available and that she would contact the manager. She also told me that we could use the restroom out in the hall and that another room had contacted her because their toilet wasn’t working either. We were there just to sleep. The next morning we asked to be compensated since our room’s plumbing wasn’t working and we paid $167.00.
Great stay
Check-in was a breeze and the service at front desk was GREAT. Room, including bathroom, was spacious and very clean, and room temp was perfect upon arrival. Breakfast was good too. Would recommend!