酒店回复: Thank you for your feedback. We're very sorry to hear about the issue you experienced with the shower water. This is certainly not the experience we want for our guests. We appreciate you bringing it to our attention and will work with our maintenance team to ensure it’s addressed. We hope you'll consider giving us another opportunity to provide you with a better stay.
1.0分
其他
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Booked a king suite, checked in and was charged for a king suite. Room was already occupied when we went in, luckily they weren't in the room because that's a good way to get shot. Called the front desk and said somebody has their things in this room, she comes up. Girl says "I must've messed up the rooms when I was doing the reservations. I can put you in a standard king and discount it for your inconvenience" 2 days later I go to check out and ask if the room was discounted. She says no because you booked through ******* and not us. Yes I booked through ******* but I paid AT THE HOTEL. You can't tell me she couldn't have went back in and changed the amount charged to my card, since I had just paid there 15 minutes prior and she screwed up my reservation. The suite included complimentary breakfast for 2 but apparently the standard king didn't. Sign said breakfast buffet $9.99. I wasn't about to pay for $40 worth of breakfast for 2 days after I had already paid the extra in the beginning for a suite not a standard room. Day 2 only parking was in the back, neither key card worked so had to walk all the way around to the front door, I have a bad hip. 2 ladies at the desk. Said our keys won't open the door. Never seen either of them before this moment. Girl asked what room and programmed the cards again. Didn't ask for ID, didn't even ask our names. Could've found the keys laying in the parking lot, just said a random room and had access to steal their things
1.0分
商务出差
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Breakfast was not well stocked. Bathroom was flooding due to shower issue. New room didn’t allow for AC control on the wall. Car in lot all weekend had 4 tires slashed, severe keyed damage, and ripping in sunroof. Communication was not good.
2.0分
其他
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Many broken things, not well kept
Blinds were broken, the toilet seat was wobbly, the sink was very slow to drain, paint chipped, elevator very rickety. When I asked questions I was treated like I was stupid.
4.0分
其他
I loved everything about that place but could consider upgrading the carpet it was kind of stinky.
房间一向很好，双大床房间配冰箱微波炉。设施很新，水量大。床品舒适，楼层配有自费洗衣烘干机。
性价比高，地理位置优越，还有室内游泳池等不错的设施。
#赞#周边餐饮、地段、隔音、走廊隔音、交通便利性、性价比令我满意
绝对不会再在这家假日酒店放松一下了。
我们下午6点左右到达，办理入住后，酒吧区竟然没有服务。我们咨询了三次，还问了前台，最后还是没服务。
我们在泳池里游了泳，晚上10点准备回房间时，他们才拿出毛巾擦干。结果我们只好费力地回到四楼的房间，留下了一道水迹。幸亏当时气温闷热，但这确实让我们难以入睡。我们待在那里的时候，房间里的空调一直没能调节好温度。
退房时间显示是中午，我游完泳后正在穿衣服，大约11:25，管理员打开门说退房时间是11点。
我打电话给前台，告诉他们情况，他们没有确认实际的退房时间，只是说我们没问题，“没问题”。所以，我不确定我们是预约了延迟退房，还是真的延迟退房了。
房间里备有餐具，所有需要烹饪的快餐食品，但是没有餐具。第二天早上吃早餐时，他们仍然把关门时间列在10:30，但当我们10:10还在排队时，我们很失望。前台员工气呼呼地在餐厅里走了一圈，给我们拿来了餐具和餐具，负责自助餐的女士做了几个香肠饼，配上两块饼干，还准备了一勺鸡蛋。我们询问了他们是否还有其他菜肴，他们说不会再提供其他菜肴了，因为他们 10 点就关门了。
住宿体验很棒。工作人员非常友好。希望早餐能像以前一样免费包含在内。房间很干净，但需要一些细心的呵护。
淋浴水始终不够热
Booked a king suite, checked in and was charged for a king suite. Room was already occupied when we went in, luckily they weren't in the room because that's a good way to get shot. Called the front desk and said somebody has their things in this room, she comes up. Girl says "I must've messed up the rooms when I was doing the reservations. I can put you in a standard king and discount it for your inconvenience" 2 days later I go to check out and ask if the room was discounted. She says no because you booked through ******* and not us. Yes I booked through ******* but I paid AT THE HOTEL. You can't tell me she couldn't have went back in and changed the amount charged to my card, since I had just paid there 15 minutes prior and she screwed up my reservation. The suite included complimentary breakfast for 2 but apparently the standard king didn't. Sign said breakfast buffet $9.99. I wasn't about to pay for $40 worth of breakfast for 2 days after I had already paid the extra in the beginning for a suite not a standard room. Day 2 only parking was in the back, neither key card worked so had to walk all the way around to the front door, I have a bad hip. 2 ladies at the desk. Said our keys won't open the door. Never seen either of them before this moment. Girl asked what room and programmed the cards again. Didn't ask for ID, didn't even ask our names. Could've found the keys laying in the parking lot, just said a random room and had access to steal their things
Breakfast was not well stocked. Bathroom was flooding due to shower issue. New room didn’t allow for AC control on the wall. Car in lot all weekend had 4 tires slashed, severe keyed damage, and ripping in sunroof. Communication was not good.
Many broken things, not well kept
Blinds were broken, the toilet seat was wobbly, the sink was very slow to drain, paint chipped, elevator very rickety. When I asked questions I was treated like I was stupid.
I loved everything about that place but could consider upgrading the carpet it was kind of stinky.