Make sure you eat before coming to the hotel because you wont be able to eat at the pool because the Cafe closes right at dinner time and they dont allow you to bring food into the pool area. Worst customer service ever!!!!!! Arrowwood lodge accross the street is cheaper and better service
2.0分
家庭亲子
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The room was decent. We had a birthday party pmaneed at the waterpark and they closed the park down from 3 until 4 for cleaning which was right when we had people planned to come to my daughters party. The lady who told us to leave was the most unprofessional and horrible lady ive ever met . She was incredibly rude. The waterpak is run dowm none of the fountains work amd the bar and food in the waterpark was only open from 4pm u til 7pm . We used to love this hotal and waterparkand would come here ebery year . but the waterpark staff was horrible amd it was very expensive i will never come back
1.0分
家庭亲子
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I was supposed to have a room with 4 bunk beds and a queen. That is exactly what I booked for online. When we got to the room, there was only 2 bunk beds and one queen. I went to the front desk and asked why and what happened and they said that because I booked through ******* the room size isn’t guaranteed but I literally selected the room 4 bunk beds and a queen. It was very frustrating and inconvenient and they said that there wasn’t anything they could do.
5.0分
其他
Water park
Large enough rooms to have gatherings for the whole family. Clean rooms and quiet after 10pm.
Breakfast isn’t anything special but does the trick.
5.0分
家庭亲子
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My family loves this hotel and water park! This was our second year celebrating my daughter’s birthday here, and her older sister wants to stay here for her next birthday too. I love the water park area- it’s big enough to keep us all busy, but small enough to be able to locate all the kids fairly easily. The water and room temperature are perfect too!
5.0分
其他
Food was good, beds were good, ac worked, had an xbox in kids room so kids could play after swimming! Tub drain plug was broken but we got it figured out!
1.0分
其他
The bed was terrible. The toilet was dirty and didn’t flush and the breakfast was awful.
4.0分
家庭亲子
Great property and wonderful area to vacation with young kids. Waterpark is perfect for our 6 & 12 year olds.
4.0分
家庭亲子
Great place to stay the night with the kids. They enjoyed time in the waterpark. Room was perfect for our family. Friendly staff.
4.0分
家庭亲子
I wish the person that checked me out didn't make me feel like a criminal for booking through a 3rd party. This isn't the first time this has happened to me.
Make sure you eat before coming to the hotel because you wont be able to eat at the pool because the Cafe closes right at dinner time and they dont allow you to bring food into the pool area. Worst customer service ever!!!!!! Arrowwood lodge accross the street is cheaper and better service
The room was decent. We had a birthday party pmaneed at the waterpark and they closed the park down from 3 until 4 for cleaning which was right when we had people planned to come to my daughters party. The lady who told us to leave was the most unprofessional and horrible lady ive ever met . She was incredibly rude. The waterpak is run dowm none of the fountains work amd the bar and food in the waterpark was only open from 4pm u til 7pm . We used to love this hotal and waterparkand would come here ebery year . but the waterpark staff was horrible amd it was very expensive i will never come back
I was supposed to have a room with 4 bunk beds and a queen. That is exactly what I booked for online. When we got to the room, there was only 2 bunk beds and one queen. I went to the front desk and asked why and what happened and they said that because I booked through ******* the room size isn’t guaranteed but I literally selected the room 4 bunk beds and a queen. It was very frustrating and inconvenient and they said that there wasn’t anything they could do.
Water park
Large enough rooms to have gatherings for the whole family. Clean rooms and quiet after 10pm.
Breakfast isn’t anything special but does the trick.
My family loves this hotel and water park! This was our second year celebrating my daughter’s birthday here, and her older sister wants to stay here for her next birthday too. I love the water park area- it’s big enough to keep us all busy, but small enough to be able to locate all the kids fairly easily. The water and room temperature are perfect too!
Food was good, beds were good, ac worked, had an xbox in kids room so kids could play after swimming! Tub drain plug was broken but we got it figured out!
The bed was terrible. The toilet was dirty and didn’t flush and the breakfast was awful.
Great property and wonderful area to vacation with young kids. Waterpark is perfect for our 6 & 12 year olds.
Great place to stay the night with the kids. They enjoyed time in the waterpark. Room was perfect for our family. Friendly staff.
I wish the person that checked me out didn't make me feel like a criminal for booking through a 3rd party. This isn't the first time this has happened to me.