Bathroom door wouldn't shut cleanly because the floor was uneven, also there was no hot water the entire stay. Breakfast in the lobby was a bad selection too
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酒店回复: Thank you for taking the time to share your experience. We're truly sorry to hear that your stay fell short in several areas. An uneven bathroom floor and lack of hot water are unacceptable, and we understand how frustrating that must have been. We also regret that our breakfast options didn’t meet your expectations.Your feedback is incredibly valuable it helps us identify where we need to improve. We’re committed to making things right and hope you'll give us another chance to provide the comfort and quality you deserve.
3.0分
其他
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Hmmm. Just ok
Great staff and a very friendly reception at check in. This hotel is absolutely fine but getting a little old and tired. In need of a bit of a make over and TLC. We would probably stay again but only because there are limited other options. Definitely better than the Best Western Plus in Stephenville where we previously stayed, but only just.
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酒店回复: Thank you for your honest feedback. We're glad to hear our team made a great impression and that check-in was warm and welcoming that's something we truly pride ourselves on at Hampton Inn Stephenville. We appreciate your candid comments about the condition of the property and understand that a refresh can make a big difference. Your insights help us improve, and we’re grateful you’d consider staying with us again. We’ll keep working to make your next visit even better.
5.0分
其他
Room was great and very clean. At check in the reception person was great. I love the beds.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that your room was spotless, your check-in experience was smooth, and that you loved our beds we agree, they’re pretty cozy! It’s always a pleasure to know we’ve helped make your stay comfortable and welcoming. Next time you're in Stephenville, we hope you'll let our pillows and hospitality win you over all over again.
3.0分
家庭亲子
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There was a notice posted that the rooms were serviced every other day so I wasn’t expecting service the second day, but on the third day our room was apparently missed. When I brought it to the front desk’s attention they said the cleaning staff was gone and there was nothing they could do. This would not have been such an issue except there was one small trash can so after two days it was overflowing, we were out of cups, and the conditioner for the shower was empty. The front desk staff was polite and helpful but couldn’t address the cleaning issues. Also not a convenient location - nothing nearby.
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酒店回复: Thank you for your feedback, and I’m sorry for the inconvenience during your stay. Missing your room on the third day was an oversight, and I apologize for the lack of service and amenities. While our location may not suit everyone, we’re always happy to offer local recommendations.We appreciate your comments and will use them to improve our service moving forward.
2.0分
其他
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Smelled terrible, room was older and not in very good shape, bed was not comfortable, ac didn’t cool the room very well at all. The AC in the building was out, making the pool area ridiculous hot, couldn’t even use the pool. The hall way snelled like vomit.
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酒店回复: Thank you for sharing your experience, and I want to sincerely apologize for the discomfort and frustration you encountered during your stay. The issues you described—unpleasant odors, poor air conditioning, and the condition of the room and pool area—are deeply concerning and far below the standards we aim to uphold.We understand how important a clean, cool, and comfortable environment is, especially during the Texas summer. Your feedback has been shared with our maintenance and housekeeping teams, and we’re actively working to address these concerns as part of our ongoing property updates.I truly regret that we fell short during your visit, and I appreciate you bringing these matters to our attention. We hope you’ll consider giving us another opportunity in the future to provide the quality experience you expect and deserve.Warm regards, Hampton Inn & Suites Stephenville
2.0分
情侣出游
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SNAKES! Now that I have your attention, yes, on our third night there was a healthy, three-foot long copperhead curled up on the warm parking pavement behind the hotel. Now in fairness, this is NOT the hotel's fault, and they lose no points for it. Stephenville is indigenous to all four of North America's poisonous snakes, and the brushy area behind the hotel is exactly the sort of spot where they like to hang out. You just need to be aware...
On things that do count, this is probably the best hotel in Stephenville, I'm sad to say... The rooms are small, with a decor I can only describe as Early Dormitory. The breakfast was cold, and the watery oatmeal was one of the saddest dishes I've ever seen on a hotel buffet. Parking is free, but can be limited because construction crews staying in the hotel park their large trucks everywhere.
And you get all this at the same price you'd pay for a nicer Hampton Inn room in Dallas. But as I say, this is probably the best hotel in Stephenville, and with no competition, you take what you can get...
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酒店回复: Thanks for your honest review, Michael. We're glad you understood the wildlife situation it's part of our natural surroundings here. We're sorry the room size, breakfast, and parking didn’t meet expectations. Your feedback is noted and appreciated as we work to improve. Thanks again for staying with us.
5.0分
其他
Super friendly staff and room as clean. Great selection of breakfast food.
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酒店回复: Thank you so much for your kind review! We're thrilled to hear that our team made you feel welcome, your room was clean, and you enjoyed the breakfast selection. Next time you're in town, we’ll have your room waiting and the coffee hot!
5.0分
其他
not fancy but clean, very comfortable beds, a a great breakfast
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酒店回复: Thank you so much for your kind words! We’re thrilled to hear you found the hotel clean, the beds comfortable, and the breakfast enjoyable. We focus on delivering a cozy, welcoming experience with the essentials done right. We hope to have the pleasure of hosting you again soon!
1.0分
商务出差
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Hotel is in need of a refresh
The staff were super nice but this location needs a refresh. Old dirty carpet, damaged walls, ac didn’t work. Will never book here again.
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酒店回复: Thanks for the kind words about our staff. We’re sorry the overall experience didn’t meet expectations and appreciate your feedback as we work on improvements.
3.0分
其他
just okay
This hotel was just okay. The hotel is in need of some repairs and the air in our room did not cool.
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酒店回复: Thanks for sharing your experience. We're sorry to hear the room didn’t meet expectations and appreciate your feedback it helps us identify areas that need attention.
Bathroom door wouldn't shut cleanly because the floor was uneven, also there was no hot water the entire stay. Breakfast in the lobby was a bad selection too
Hmmm. Just ok
Great staff and a very friendly reception at check in. This hotel is absolutely fine but getting a little old and tired. In need of a bit of a make over and TLC. We would probably stay again but only because there are limited other options. Definitely better than the Best Western Plus in Stephenville where we previously stayed, but only just.
Room was great and very clean. At check in the reception person was great. I love the beds.
There was a notice posted that the rooms were serviced every other day so I wasn’t expecting service the second day, but on the third day our room was apparently missed. When I brought it to the front desk’s attention they said the cleaning staff was gone and there was nothing they could do. This would not have been such an issue except there was one small trash can so after two days it was overflowing, we were out of cups, and the conditioner for the shower was empty. The front desk staff was polite and helpful but couldn’t address the cleaning issues. Also not a convenient location - nothing nearby.
Smelled terrible, room was older and not in very good shape, bed was not comfortable, ac didn’t cool the room very well at all. The AC in the building was out, making the pool area ridiculous hot, couldn’t even use the pool. The hall way snelled like vomit.
SNAKES! Now that I have your attention, yes, on our third night there was a healthy, three-foot long copperhead curled up on the warm parking pavement behind the hotel. Now in fairness, this is NOT the hotel's fault, and they lose no points for it. Stephenville is indigenous to all four of North America's poisonous snakes, and the brushy area behind the hotel is exactly the sort of spot where they like to hang out. You just need to be aware...
On things that do count, this is probably the best hotel in Stephenville, I'm sad to say... The rooms are small, with a decor I can only describe as Early Dormitory. The breakfast was cold, and the watery oatmeal was one of the saddest dishes I've ever seen on a hotel buffet. Parking is free, but can be limited because construction crews staying in the hotel park their large trucks everywhere.
And you get all this at the same price you'd pay for a nicer Hampton Inn room in Dallas. But as I say, this is probably the best hotel in Stephenville, and with no competition, you take what you can get...
Super friendly staff and room as clean. Great selection of breakfast food.
not fancy but clean, very comfortable beds, a a great breakfast
Hotel is in need of a refresh
The staff were super nice but this location needs a refresh. Old dirty carpet, damaged walls, ac didn’t work. Will never book here again.
just okay
This hotel was just okay. The hotel is in need of some repairs and the air in our room did not cool.