Hotel fine but shower was lukewarm at best. Clerk said that he couldn’t reduce the fee but could give extra Marriott points Poor!
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酒店回复: Dear Douglas,We appreciate you taking the time to share your feedback with us. We're glad to hear that you found the hotel to be fine, but we apologize for the issues you experienced with the lukewarm shower. We will certainly address this with our team to ensure it is resolved promptly. As for the fee reduction, we understand your disappointment and will take this into consideration for the future. We hope you will give us another chance to provide you with a more enjoyable stay in the future. Thank you for choosing SpringHill Suites Waco Woodway.Sincerely,Management TeamSpringHill Suites Waco Woodway
3.0分
其他
Toilet was running and no one came to fix it so the noise at night was a bit disruptive.
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酒店回复: Dear Michelle,Thank you for sharing your feedback on your recent stay with us. We are glad to hear that you found aspects of our hotel to be positive. We apologize for the inconvenience caused by the running toilet in your room and the lack of timely response to fix it. Rest assured, we will address this issue with our maintenance team to ensure it does not happen in the future. We appreciate you bringing this to our attention as it helps us improve our services for all guests. We hope you will consider staying with us again in the future so we can provide you with a much better experience. Our team looks forward to welcoming you back.Sincerely,Management TeamSpringHill Suites Waco Woodway
1.0分
其他
Bad smell. Bed bugs. Not clean sheets. Bad service and manager. Don't stay here.
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酒店回复: Dear Ronni,We are sorry to hear about your experience at our hotel. We take all feedback seriously and will address the issues you have mentioned with our team. We strive to provide clean and comfortable accommodations for all our guests. We appreciate you bringing these concerns to our attention and will work to ensure they are resolved promptly. Our team is dedicated to providing excellent service, and we will use your feedback to improve in the future.We hope you will consider giving us another chance to exceed your expectations during a future visit. Thank you for staying with us.Sincerely,Management TeamSpringHill Suites Waco Woodway
5.0分
情侣出游
The room was very spacious and clean. They had a bar, which was amazing. And the indoor pool was very relaxing.
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酒店回复: Dear Melanie,We're thrilled to hear that you enjoyed your stay at SpringHill Suites Waco Woodway and that you found the room to be spacious and clean. We're glad you had a great experience at our bar and found the indoor pool relaxing. We strive to provide a comfortable and enjoyable stay for all our guests, and we appreciate your feedback. We hope to welcome you back for another fantastic stay in the future.Sincerely,Management TeamSpringHill Suites Waco Woodway
5.0分
其他
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Perfect location for our purpose in town
The place location was perfect for our purpose in town. Staff were super nice! The staff at check-in made us feel valued customers. Breakfast was like other hotels we've been for this trip and more than enough to start our day. Rooms were spacious being a suite room and fairly clean. Coffee and iced water were always available in the dining area. We'll stay again in the future.
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酒店回复: Dear Dennis,We are delighted to hear that our location was convenient for your trip and that you found our staff to be super nice. We are glad that your check-in experience was pleasant and that you enjoyed our breakfast offerings. It's great to hear that you found our suite rooms spacious and clean, and that you appreciated the availability of coffee and iced water in the dining area. We look forward to welcoming you back in the future for another enjoyable stay.Sincerely,Management TeamSpringHill Suites Waco Woodway
4.0分
其他
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Odor
Hotel clean and everyone was very nice. Only thing was the fragrance smell was very heavy in room. When you are senestive to smells its uncomfortable to handle. I had to sleep with a neck fan that I had brought and covers over my head.
4.0分
家庭亲子
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We chose this hotel because of the pool, hot tub, fitness room, and free breakfast. Upon checking in, we were told the pool and hot tub area were CLOSED due to no A/C. We were VERY bummed. It doesn't seem like this was a new issue either. I feel like there was some false advertising -- don't advertise you have a pool and hot tub if you aren't going to have them open.
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酒店回复: Dear Laurie,We are glad to hear that you chose SpringHill Suites Waco Woodway for the pool, hot tub, fitness room, and free breakfast. We apologize for the inconvenience regarding the pool and hot tub closure due to A/C issues. We understand your disappointment and will address this matter to ensure better communication in the future. We appreciate your feedback and hope you will consider staying with us again for a more enjoyable experience. Thank you for sharing your thoughts.Sincerely,Management TeamSpringHill Suites Waco Woodway
5.0分
家庭亲子
Wonderfull property, nice staffs and Wonderfull breakfast.
They can have daily cleaning schedule , which is missing when I stayed
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酒店回复: Dear Naveen,We are delighted to hear that you had a wonderful stay at SpringHill Suites Waco Woodway and enjoyed our property, staff, and breakfast. Thank you for your feedback regarding the daily cleaning schedule, we will address this issue to ensure a more consistent experience for our guests in the future. We look forward to welcoming you back for another stay in the future.Sincerely,Management TeamSpringHill Suites Waco Woodway
1.0分
其他
They advertise things they didn’t have example of the restaurant the deli Café the hot tub was awful. Major eyes burn.
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酒店回复: Dear Barbara,We apologize for any inconvenience you may have experienced during your stay with us. We appreciate your feedback and will use it to improve our services for future guests. Thank you for taking the time to share your thoughts with us.Sincerely,Management TeamSpringHill Suites Waco Woodway
5.0分
其他
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The room was good clean. It was obvious that the sheets had been changed. For the price I paid it was a nice room. I will say the bed was pretty hard and uncomfortable. But I also understand that it wasn’t mine so there was a difference. The staff was very attentive, and a facility was nice. I will definitely return
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酒店回复: Dear Cliff,Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that you found the room clean and the staff attentive. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely,Management TeamSpringHill Suites Waco Woodway
Hotel fine but shower was lukewarm at best. Clerk said that he couldn’t reduce the fee but could give extra Marriott points Poor!
Toilet was running and no one came to fix it so the noise at night was a bit disruptive.
Bad smell. Bed bugs. Not clean sheets. Bad service and manager. Don't stay here.
The room was very spacious and clean. They had a bar, which was amazing. And the indoor pool was very relaxing.
Perfect location for our purpose in town
The place location was perfect for our purpose in town. Staff were super nice! The staff at check-in made us feel valued customers. Breakfast was like other hotels we've been for this trip and more than enough to start our day. Rooms were spacious being a suite room and fairly clean. Coffee and iced water were always available in the dining area. We'll stay again in the future.
Odor
Hotel clean and everyone was very nice. Only thing was the fragrance smell was very heavy in room. When you are senestive to smells its uncomfortable to handle. I had to sleep with a neck fan that I had brought and covers over my head.
We chose this hotel because of the pool, hot tub, fitness room, and free breakfast. Upon checking in, we were told the pool and hot tub area were CLOSED due to no A/C. We were VERY bummed. It doesn't seem like this was a new issue either. I feel like there was some false advertising -- don't advertise you have a pool and hot tub if you aren't going to have them open.
Wonderfull property, nice staffs and Wonderfull breakfast.
They can have daily cleaning schedule , which is missing when I stayed
They advertise things they didn’t have example of the restaurant the deli Café the hot tub was awful. Major eyes burn.
The room was good clean. It was obvious that the sheets had been changed. For the price I paid it was a nice room. I will say the bed was pretty hard and uncomfortable. But I also understand that it wasn’t mine so there was a difference. The staff was very attentive, and a facility was nice. I will definitely return