酒店回复: Thank you for taking the time to share your experience. We’re sorry your stay fell short of expectations and appreciate you letting us know about the issues you encountered. Your comments will be shared with our team so we can address these concerns and continue working to improve the guest experience.
5.0分
家庭亲子
原文
翻译提供方：Google
他午饭没吃的。
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酒店回复: Thank you for taking the time to share your feedback. We’re glad you chose to stay with us and appreciate your comments about breakfast, which help us identify ways to improve. We hope to offer an even better experience on your next visit.
1.0分
其他
the lights in the bathroom did not work. The toilet was loose on the floor. There were no lights in the living room.
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酒店回复: William, thank you for sharing your feedback. We’re sorry your experience wasn’t as expected, and your comments have been shared with our team for review. We appreciate you letting us know, as this helps us work to improve for future guests.
2.0分
其他
Not up to Hampton standards at all
Old and need of repair
Toilet hard to couch
Chaulking needed in bath
Dirty coffee pot with old coffee and pods
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酒店回复: Hi, thank you for sharing your feedback. We’re sorry your experience wasn’t as expected, and your comments have been shared with our team to help us improve moving forward. We appreciate you letting us know and hope we have another opportunity to offer you a better stay.
5.0分
其他
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Nice location lots of stores and restaurants. Ease on and off of major roads/interstate. Clean. Only downfall bed wasn't as comfortable as it looked to eye and the pillows were awful lol
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酒店回复: Thank you for sharing your thoughts with us. We're glad you enjoyed our convenient location and found everything clean during your stay. We appreciate your feedback about the bed and pillows, and we'll be sure to review your comments with our team. We hope to welcome you again and provide an even more comfortable experience.
2.0分
其他
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******* had a kiing room, got here and ended up in a queen, stated it is because we went through the 3rd party app that was over a week ago though, so there was time to contact so we could adjust plans.
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酒店回复: Thank you for sharing your feedback. We’re sorry your experience wasn’t as expected and understand how frustrating it must have been to not receive the room type you anticipated. Your comments have been shared with our team, and we appreciate you bringing this to our attention.
1.0分
其他
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I checked in and had specifally reserved a double queen room. Well, i did not receive my customary bottled water, the hot water in my room did not work at all, and when i requested a different room, i was placed in a handicap room which only had a king bed and was an uncomfortable lay out. Additionally, both bathrooms were filthy. I asked for compensation as i did not recieve what i had paid for and was told that because i had booked the room through a 3rd party i would have to go through *******. So what is my next step? refuwere
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酒店回复: Thank you for sharing your experience. We’re sorry your stay didn’t meet expectations, and we understand how frustrating it must have been not to receive the accommodations you reserved. Your feedback is important to us, and our team will review your comments to see where we can make improvements.
1.0分
其他
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Room heat not working correctly
Shower handle came off could not use
Tiles broken closet had mold
Coffe pot not cleaned good left in frog
Have used this hotel for many years but no more
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酒店回复: Susan, thank you for sharing your concerns. We’re sorry your most recent stay was disappointing, especially given your loyalty over the years. Your feedback has been shared with our team so we can address the issues you described. We appreciate you letting us know and hope we can regain your trust in the future.
3.0分
其他
Room - the bed was as hard as a rock. There was no give in the mattress. I hurt so bad from sleeping at your motel and still had 6 hours to get home.
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酒店回复: Hi Bonnie, thank you for sharing your feedback. We’re sorry to hear your visit wasn’t as comfortable as it should have been, and we understand how important a restful night is, especially when traveling. Your comments will be shared with our team as we look for ways to improve the guest experience.
2.0分
家庭亲子
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Matienence upkeep was terrible holes in the wall, Broken AC cover,closet door falling off the hinges. Piece of missing baseboard……list goes on and on. Paid $230 to stay in a room that should have been $50. Absolutely shameful. Staff was friendly and doing their best, breakfast was fantastic! Room was clean. Owner/management should find a new job.
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry your experience didn’t meet expectations and appreciate your recognition of our team and breakfast. Your comments have been shared with our management team for review, as we’re always striving to improve the guest experience.
我这次选酒店运气真差。汉普顿酒店通常都很好，但这次感觉像进了宠物日托中心，地毯脏得要命。我们不得不换房间，因为冰箱坏了。真是太失望了，尤其是考虑到房间要208加元。
他午饭没吃的。
the lights in the bathroom did not work. The toilet was loose on the floor. There were no lights in the living room.
Not up to Hampton standards at all
Old and need of repair
Toilet hard to couch
Chaulking needed in bath
Dirty coffee pot with old coffee and pods
Nice location lots of stores and restaurants. Ease on and off of major roads/interstate. Clean. Only downfall bed wasn't as comfortable as it looked to eye and the pillows were awful lol
******* had a kiing room, got here and ended up in a queen, stated it is because we went through the 3rd party app that was over a week ago though, so there was time to contact so we could adjust plans.
I checked in and had specifally reserved a double queen room. Well, i did not receive my customary bottled water, the hot water in my room did not work at all, and when i requested a different room, i was placed in a handicap room which only had a king bed and was an uncomfortable lay out. Additionally, both bathrooms were filthy. I asked for compensation as i did not recieve what i had paid for and was told that because i had booked the room through a 3rd party i would have to go through *******. So what is my next step? refuwere
Room heat not working correctly
Shower handle came off could not use
Tiles broken closet had mold
Coffe pot not cleaned good left in frog
Have used this hotel for many years but no more
Room - the bed was as hard as a rock. There was no give in the mattress. I hurt so bad from sleeping at your motel and still had 6 hours to get home.
Matienence upkeep was terrible holes in the wall, Broken AC cover,closet door falling off the hinges. Piece of missing baseboard……list goes on and on. Paid $230 to stay in a room that should have been $50. Absolutely shameful. Staff was friendly and doing their best, breakfast was fantastic! Room was clean. Owner/management should find a new job.